Tamara

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role As a Partner Care Advisor, you will be crucial in providing answers to merchant queries through phone, website and live chat related to Tamara’s services. This role will be based in our Cairo, Egypt office and is an on-site role. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound phone calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise University Graduates. Previous customer service experience is a plus. Native Arabic speaker. Fluency in English Language, B2 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking Partner Care Advisors to join our team. In this role you will be crucial in providing answers to merchant queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound Calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise Minimum 1 year of customer experience in the local market Previous customer service experience is a plus. Native Arabic speaker. Holds a university degree Fluency in English Language, B1 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound phone calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise Previous customer service experience is a plus. Native Arabic speaker. Holds a university degree Fluency in English Language, B2 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. All qualified individuals are encouraged to apply.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking Customer Care Advisors to join our teams. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound Call, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise Minimum 1 year of customer experience in the local market Previous customer service experience is a plus. Native Arabic speaker. Holds a university degree Fluency in English Language, B2 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. All qualified individuals are encouraged to apply.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role As a Trust & Safety Quality Analyst , you will be responsible for the end-to-end quality assurance (QA) framework within the Trust & Safety department. You will evaluate the work of Fraud Investigators to ensure they meet our rigorous standards for accuracy, regulatory compliance, and customer experience. Responsibilities QA Framework Design: Develop and refine the Quality Assurance scorecard and evaluation methodology for both Consumer and Merchant fraud investigations. Operational Calibration: Lead weekly "Deep-Dive" sessions with Team Leads and Investigators to align on decision-making logic. You are responsible for ensuring there is zero "quality variance" across different shifts and locations. Feedback & Coaching: Deliver constructive, data-driven feedback to Investigators and Team Leads. You will facilitate "calibration sessions" to ensure all team members are aligned on what "high quality" looks like. Root Cause Analysis: When a fraud loss occurs, you lead the "Operational Post-Mortem." You identify if the failure was a human error, a training gap, or a tool malfunction, and you drive the immediate fix. Process & Product Improvement: Partner with Product and Engineering teams to advocate for tool enhancements. Use quality data to suggest product features that reduce manual work, improve detection accuracy, and automate repetitive verification steps. High-Risk Decision Support: Provide guidance on complex, high-stakes investigations to ensure the final decision aligns with both risk appetite and customer experience goals. Audit & Review: Perform regular audits of closed investigation cases to ensure adherence to internal policies. Your Expertise Bachelor's degree in a related field or equivalent experience 3+ years in Fraud Prevention, Compliance or AML, with at least 1-2 years specifically in a Quality Assurance or Senior Analyst role. Knowledge or Excel, SQL and Python is preferred Bilingual fluency in English and Arabic. Strong analytical skills and attention to detail Excellent communication and interpersonal skills Exceptional empathy for both customers and team members, with the ability to remain calm and decisive under high-pressure, urgent situations

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service representatives, as well as providing frequent performance feedback. Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide. With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. This is a voice support role based onsite in our new cairo office in Egypt. Your responsibilities Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in areas of customer service and company policies. Monitoring and authenticating returns, exchanges, and voids. Investigating and solving customer service complaints. Assisting with the development and implementation of service policies, and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities Your expertise Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline. Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers. Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements. Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience

Cohorts: January & June (Yearly) | Function: Multiple, apply once and tell us where you want to build About us: Tamara is Saudi Arabia's first FinTech unicorn, on a mission to help people own their dreams by building the most customer-centric financial super app in the world. There's no playbook for that; our Tamarians are writing it as we go, and we believe potential should be stretched early. The Internship Program is built for students who don't want to sit on the sidelines. Our internships welcome undergraduate and postgraduate students alike (Master's, MBA, or PhD), and if you're hungry to apply what you've learned in a fast-moving, high-performance environment, this is where you begin. We treat our interns and co-ops as future builders, because in many ways, they already are. This year, we're keeping things simple: one application gets you into the running for any area you're interested in. Just share a bit about yourself, highlight what you're great at, and tell us which teams get you excited. We want you to work on what you're passionate about, so we'll look at your interests to match you with a role where you can jump in and start building. Where You Could Build: Product : Get hands-on with how a fintech unicorn builds products people actually love. You'll support Product Managers in shaping features used by millions of shoppers, drawing on data and customer insight to explore areas for improvement, conceptualise new products, and dive into a wide range of financial services, from personal banking to brand new fintech solutions. Engineering: Write code that ships. As part of our engineering team, you'll work alongside senior engineers on live projects, from feature builds to system improvements, gaining mentorship and real production experience from day one. Design: Help design the experiences behind a product millions of people trust with their money. You'll contribute to real flows and interfaces, working closely with Product and Engineering to build seamless fintech solutions. You will dive directly into uncovering user needs, mapping out core user journeys, and rapidly iterating through wireframes. Data: Get hands-on with the numbers behind millions of transactions. You'll support analytics and reporting that help teams understand customers, measure impact, and make better decisions. Commercial: Our Commercial teams cover two sides of the same goal: Sales, where you'll help find, pitch, and sign new merchant partners, and Account Management, where you'll help look after existing partners and grow those relationships over time. Marketing: Get hands-on with how a fintech unicorn tells its story. You'll support brand, growth, and campaign work that reaches customers and merchants across the region. Finance & Accounting: Get inside the financial engine of a unicorn. You'll support month-end close, financial reporting, and audits, learning what it takes to keep a fast-scaling company's numbers accurate and controlled. Strategy: Work close to the top. You'll contribute to market research, competitor benchmarking, and strategic projects that inform decisions made by Tamara's executive team: real exposure to strategic thinking at the highest level. Note: The functions listed above aren't an exhaustive list. If you're interested in an area we haven't mentioned here, tell us on your application; we still want to hear from you. What We Look For: Experience Currently pursuing a Bachelor's, Master's,MBA or PHD in a relevant field, we welcome applications from both undergraduate and postgraduate students Passionate about continuous iteration and bringing a creative mindset to solving problems, no matter the function. Prior Internship, Co-op, or project experience relevant to your area of interest is a plus, but not required; we care more about your curiosity and drive than a packed CV Skills Strong analytical and problem-solving instincts Clear communication, written and verbal Good organisational skills: able to prioritise and manage your workload independently Comfortable with Google Workspace / basic tools of your field; anything more specialised (like coding languages or CRM tools) is a bonus, not a requirement Attributes Curious, driven, and genuinely excited to build, not just observe A self-starter who takes initiative rather than waiting for instructions Resilient and adaptable, thriving in a fast-paced, sometimes ambiguous environment A collaborative team player who leads with empathy and respect Eager to learn and grow, with the energy to match a high-performance environment Why Tamara? Our teams are made up of innovators, problem-solvers, and learners. We thrive on curiosity and collaboration. If this sounds like you: curious, driven, and ready to build, we'd love to meet you. Apply now and join the next generation of Builders. All qualified individuals are encouraged to apply. To learn more about how we protect your privacy, please visit our Candidate Privacy Notice .

Cohorts: June (yearly) | Function: Multiple, apply once and tell us where you want to build About us Tamara is Saudi Arabia's first FinTech unicorn, on a mission to help people own their dreams by building the most customer-centric financial super app in the world. There's no playbook for that; our Tamarians are writing it as we go, and we believe potential should be stretched early. The Flagship Builders Program is our gateway for brilliant minds ready to kick-start their careers. Whether you're a recent graduate or early in your career with up to two years of experience, this is where you'll do real meaningful work, alongside some of the most ambitious people in the region. This year, we’re keeping things simple: one application gets you into the running for any area you’re interested in. Just share a bit about yourself, highlight what you’re great at, and tell us which teams get you excited. We want you to work on what you’re passionate about, so we’ll look at your interests to match you with a role where you can jump in and start building. Where You Could Build Product: Get hands-on with how a fintech unicorn builds products people actually love. You'll support Product Managers in shaping features used by millions of shoppers, drawing on data and customer insight to explore areas for improvement, conceptualise new products, and dive into a wide range of financial services, from personal banking to brand new fintech solutions. Engineering: Write code that ships. As part of our engineering team, you'll work alongside senior engineers on live projects, from feature builds to system improvements, gaining mentorship and real production experience from day one. Design: Help design the experiences behind a product millions of people trust with their money. You'll contribute to real flows and interfaces, working closely with Product and Engineering to build seamless fintech solutions. You will dive directly into uncovering user needs, mapping out core user journeys, and rapidly iterating through wireframes. Data: Get hands-on with the numbers behind millions of transactions. You'll support analytics and reporting that help teams understand customers, measure impact, and make better decisions. Commercial: Our Commercial teams cover two sides of the same goal: Sales, where you'll help find, pitch, and sign new merchant partners, and Account Management, where you'll help look after existing partners and grow those relationships over time. Marketing: Get hands-on with how a fintech unicorn tells its story. You'll support brand, growth, and campaign work that reaches customers and merchants across the region. Finance & Accounting: Get inside the financial engine of a unicorn. You'll support month-end close, financial reporting, and audits, learning what it takes to keep a fast-scaling company's numbers accurate and controlled. Strategy: Work close to the top. You'll contribute to market research, competitor benchmarking, and strategic projects that inform decisions made by Tamara's executive team: real exposure to strategic thinking at the highest level. Note: The functions listed above aren't an exhaustive list. If you're interested in an area we haven't mentioned here, tell us on your application; we still want to hear from you. What We Look For in a Builder Experience A Bachelor's degree in a relevant field is desirable, but we value proven experience and capability just as highly Up to 2 years of experience, including prior internships or co-ops Passionate about continuous iteration and bringing a creative mindset to solving problems, no matter the function. Some exposure to your area of interest, through coursework, internships, or projects, is a plus, but potential matters more than a perfect CV Skills Strong analytical and problem-solving abilities, with a bias toward data-driven decisions Excellent communication skills, written and verbal Organisational skills: able to prioritise, multi-task, and work independently Comfortable working with ambiguity and figuring things out as you go Attributes Curious, driven, and genuinely excited to build A self-starter who takes ownership rather than waiting to be told Resilient and adaptable: you find a way through, not around, a challenge A collaborative team player who leads with empathy and respect Goal-oriented, with high personal standards and the energy to match them Why Tamara? Our teams are made up of innovators, problem-solvers, and learners. We thrive on curiosity and collaboration. If this sounds like you: curious, driven, and ready to build, we'd love to meet you. Apply now and join the next generation of Builders. All qualified individuals are encouraged to apply. To learn more about how we protect your privacy, please visit our Candidate Privacy Notice .

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking Backend Engineers for our team. As a Backend Engineer, you will be crucial in leading the way to build cutting-edge platforms that enable seamless and scalable transactions . Drawing on your proficiency in payment, shopping, and banking systems you will be responsible for designing, developing, and optimizing our secure and robust software infrastructure to create unique experiences only Tamara can provide. With a proven track record of managing cross-functional teams you will collaborate with a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Design, build and maintain APIs, services, and systems across Tamara’s engineering teams. Debug production issues across services and multiple levels of the stack Work with engineers across the company to build delightful features that span various parts of the system Collaborate with our business, product, and operations teams to understand and solve our users’ pain points. Your expertise You have 6+ years of software development experience Experience in Java or GoLang You have strong software development experience building scalable products and services Good understanding of SOLID principles, Design Patterns Knowledge of AWS, OCI, Kubernetes/Docker Experience with distributed systems with messaging tools like Kafka or RabbitMQ Experience with Agile/Scrum Knowledge of Javascript, Vue.js, HTML and CSS - is a plus You are proactive, goal-orientated, and self-structured in your approach You have experience as a developer in a startup company - is a plus Team player, creative thinker, and passionate about exploring new technologies Good written and spoken communication skills in English To learn more about how we protect your privacy, please visit our Candidate privacy notice .

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role We are looking for a Senior Data Engineer to join the team building Tamara's next-generation data core - a multi-cloud data platform spanning Event Streaming, Data Warehousing, and Experimentation. You will be hands-on; designing and operating petabyte-scale streaming and batch systems that run across clouds. This role is ideal for engineers who love solving complex data challenges at scale, think with a platform mindset, and are excited to raise the technical bar of the team around them. Your Responsibilities Lead the design and build of platform components that run across multiple clouds — addressing portability, cross-cloud replication, HA/DR, and data residency requirements of a regulated fintech environment, and designing against single-cloud lock-in. Build and operate large-scale event streaming infrastructure on Kafka, including configuration tuning and cross-cluster replication between cloud environments. Build and maintain real-time and batch data pipelines using tools like Kafka, Spark, and Airflow. Drive the development of a scalable LakeHouse architecture using modern open table formats such as Iceberg or Delta Lake. Own reliable, cost-aware operation of multi-cloud data infrastructure — SLO-based observability, data quality, and lineage. Enable Analytics and Product teams through self-serve data products, well-modeled warehouse foundations and marts, and reusable ingestion (inbound) and consumption (outbound) patterns. Provide technical leadership to a group of 5-6 engineers and data engineers — leading design reviews, setting engineering standards, and driving knowledge sharing and documentation. Your Expertise Our stack today: GCP · BigQuery · Kafka/Redpanda · Debezium · dbt · Spark · Airflow · Terraform · Kubernetes Preferably 6+ years of experience in data engineering or distributed backend systems, including 3**+ years operating large-scale streaming or data platform infrastructure in production**, and experience mentoring or technically leading engineers. Hands-on experience with streaming platforms (e.g., Kafka) and distributed processing tools (e.g., Spark or Flink) — our event streaming platform is built on Kafka. Hands-on experience building and operating data pipelines on GCP with BigQuery (and familiarity with multi-cloud patterns). Working knowledge of LakeHouse formats (Iceberg/Delta/Hudi) and columnar storage like Parquet. Experience with infrastructure-as-code and cloud-agnostic tooling (e.g., Terraform, Kubernetes) for deploying and operating data platforms across clouds. Strong in data modeling and optimizing cloud data warehouses — we run on BigQuery and looking to expand to other Cloud DWHs. Who You Are A mentor and multiplier: passionate about driving engineering best practices and guiding a group of engineers to grow and deliver. An owner: you build it, you run it — comfortable carrying operational responsibility for mission-critical streaming and data systems. Comfortable with evolving scope and ambiguity as the platform grows from one cloud to many. Compliance-aware: you treat security, data residency, and auditability as first-class design constraints in fintech. Motivated by aligning data architecture with business outcomes, and by building platforms other teams love to use. Nice to Have Familiarity with observability tools like Prometheus, Grafana, and Loki to monitor and troubleshoot data systems. Exposure to real-time OLAP engines like ClickHouse, Apache Druid, or Apache Pinot for low-latency analytics. Prior experience in fintech or a highly regulated industry, with awareness of data residency, security, and compliance requirements. Experience in Airflow or similar orchestration platforms.

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role will be based on-site in our Cairo office. Your Responsibilities Monitor real-time performance and queue health across all channels (voice, chat, and email). Identify and escalate service level risks and any deviations from forecast in a timely manner. Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage. Communicate effectively with team leaders and operations regarding any updates, alerts, or risks. Generate and share hourly, intraday, and daily performance reports with key stakeholders. Track and report on schedule adherence, attendance, shrinkage, and related KPIs. Support incident and outage management, ensuring appropriate routing and resource allocation Utilize WFM tools and platforms (e.g., Calabrio, NICE, Verint, or similar) to execute real-time actions. Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution. Provide recommendations for continuous process improvement in real-time management. Your Expertise Minimum 1 year of experience in a Real-Time Analyst or similar WFM position. Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, Adherence, etc. Excellent analytical, communication, and multitasking skills. Proficient in Excel / Google Sheets; experience with reporting or BI tools is a plus. Ability to work under pressure and make fast, data-driven decisions in dynamic environments. Preferred Skills: Experience managing real-time operations in an omnichannel support environment. Familiarity with international teams and multiple time zones. Ability to drive performance improvements and deliver results in a high-pressure setting. Strong stakeholder management and collaboration skills.

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. This role will be based in our Cairo office and will be an onsite role. Your Responsibilities 1. Strategy & Governance Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards. Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support). Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs. 2. Team Management Lead a team of quality specialists and auditors. Define team capacity models and performance scorecards. Embed regular calibration sessions with Ops, Training, and Product. 3. Framework & Tools Lead the implementation or optimization of the quality management system. Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business. Collaborate with BI to build quality dashboards. 4. Insights & Continuous Improvement Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps. Translate quality findings into training needs, content updates, process changes, and product feedback. Present weekly/monthly findings in WBRs and QBRs with action plans. 5. Stakeholder Collaboration Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes. Drive cross-functional alignment on remediation plans for systemic quality defects. Support new initiatives with tailored QA tracking Your Expertise Experience 5+ years in customer experience quality management, preferably in fintech or tech support environments. Proven track record of designing and scaling QA programs, including calibration and performance insights. Experience leading teams across multiple geographies or third-party vendors. Exposure to COPC, ISO 9001, or other quality management standards is preferred Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems. Skills Deep knowledge of QA tools, contact center metrics, and audit methodologies. Strong analytical and storytelling capabilities; able to turn raw QA data into business insights. Excellent communication, stakeholder influence, and change management skills. Advanced English in both written and verbal communication. Mindset Obsessed with operational excellence and customer outcomes. A problem-solver who challenges the status quo and leads with data. Builder mentality, you don’t wait for frameworks, you create them

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Web Engineer II for our team. As a Web Engineer, you will play a critical role in developing and enhancing our Frontend applications. Drawing on your strong background in backend development and web technology, you will be tasked with building and maintaining sophisticated backend APIs and services. Your efforts will be vital to providing unmatched and unique advertising experiences, setting a standard in user engagement that distinguishes Tamara. With a solid track record of crafting complex backend systems, you will integrate into our Agile team to develop robust and scalable backend services. These services are crucial in supporting our dynamic frontend and mobile applications and our comprehensive financing solutions, ultimately transforming how millions of users worldwide interact with shopping, payment, and banking platforms. Your responsibilities Lead and drive Agile methodologies within the team, ensuring adherence to the Scrum framework. Mentor team members through all phases of the software development lifecycle, from planning and design to deployment and maintenance. Collaborate closely with the Product team to deeply understand requirements and translate them into functional, efficient, and high-quality frontend code. Partner with Backend, Mobile, and QA engineers to ensure seamless backend integration and functionality with other software ecosystem components. This includes coordinating development efforts, troubleshooting, and supporting each other to meet project timelines. Actively participate in Frontend Chapter meetings and initiatives, contributing to the development of best practices, sharing knowledge, and staying updated with the latest Frontend technologies and trends. Work in tandem with QA engineers to define comprehensive test cases, support both automated and manual testing processes, and ensure that releases meet the highest quality standards before deployment. Lead and participate in code review sessions to uphold high code quality. Share knowledge, provide and incorporate constructive feedback, and help improve overall codebase health and architecture Work with CI/CD tools to automate testing and deployment processes, ensuring that changes are released efficiently to the production environment with minimal downtime. Take a proactive role in leading daily stand-ups, sprint planning, sprint grooming, and retrospective meetings. Utilize these activities to monitor progress, anticipate challenges, and drive improvements in the development process and team efficiency. Oversee and produce comprehensive documentation for development processes, architectural designs, and code changes. Ensure documentation is detailed and accessible to support current team operations and facilitate future project maintenance and onboarding.. Your expertise: 4+ years of professional experience in Software Engineering, with a focus on Frontend development. Framework Knowledge: Familiarity with major Javascript frameworks; experience with React JS is preferred. Solid understanding of modern JavaScript features, including ES2023 updates, asynchronous programming, and concurrent rendering concepts for building efficient and scalable applications. Experience in Software Development, Design, and Architecture, with security in mind Good practical knowledge of OOP concepts and SOLID principles Experience with Agile practices: Pairing, TDD, Continuous Integration, Continuous Delivery Expertise in optimizing web performance and Web Vitals (e.g., Core Web Vitals) to ensure fast load times and smooth user experiences, including metrics like Time to First Byte (TTFB), Time to Interactive (TTI), and First Contentful Paint (FCP). Experience in web application design and state management solutions Experience with Unit and Integration testing Understanding common security vulnerabilities and performance issues in web applications, and knowing how to debug them Strong customer focus, you build accessible applications with a great UX Knowledge of web accessibility standards and best practices to create inclusive and accessible web applications Superb communication skills, and ability to interact effectively with multidisciplinary teams. Next.js 15 and its latest features, such as improved server components, streaming, and advanced static site generation, is a plus. To learn more about how we protect your privacy, please visit our Candidate privacy notice .

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Web Engineer II for our team. As a Web Engineer, you will play a critical role in developing and enhancing our Frontend applications. Drawing on your strong background in backend development and web technology, you will be tasked with building and maintaining sophisticated backend APIs and services. Your efforts will be vital to providing unmatched and unique advertising experiences, setting a standard in user engagement that distinguishes Tamara. With a solid track record of crafting complex backend systems, you will integrate into our Agile team to develop robust and scalable backend services. These services are crucial in supporting our dynamic frontend and mobile applications and our comprehensive financing solutions, ultimately transforming how millions of users worldwide interact with shopping, payment, and banking platforms. Your responsibilities Lead and drive Agile methodologies within the team, ensuring adherence to the Scrum framework. Mentor team members through all phases of the software development lifecycle, from planning and design to deployment and maintenance. Collaborate closely with the Product team to deeply understand requirements and translate them into functional, efficient, and high-quality frontend code. Partner with Backend, Mobile, and QA engineers to ensure seamless backend integration and functionality with other software ecosystem components. This includes coordinating development efforts, troubleshooting, and supporting each other to meet project timelines. Actively participate in Frontend Chapter meetings and initiatives, contributing to the development of best practices, sharing knowledge, and staying updated with the latest Frontend technologies and trends. Work in tandem with QA engineers to define comprehensive test cases, support both automated and manual testing processes, and ensure that releases meet the highest quality standards before deployment. Lead and participate in code review sessions to uphold high code quality. Share knowledge, provide and incorporate constructive feedback, and help improve overall codebase health and architecture Work with CI/CD tools to automate testing and deployment processes, ensuring that changes are released efficiently to the production environment with minimal downtime. Take a proactive role in leading daily stand-ups, sprint planning, sprint grooming, and retrospective meetings. Utilize these activities to monitor progress, anticipate challenges, and drive improvements in the development process and team efficiency. Oversee and produce comprehensive documentation for development processes, architectural designs, and code changes. Ensure documentation is detailed and accessible to support current team operations and facilitate future project maintenance and onboarding.. Your expertise: 4+ years of professional experience in Software Engineering, with a focus on Frontend development. Framework Knowledge: Familiarity with major Javascript frameworks; experience with React JS is preferred. Solid understanding of modern JavaScript features, including ES2023 updates, asynchronous programming, and concurrent rendering concepts for building efficient and scalable applications. Experience in Software Development, Design, and Architecture, with security in mind Good practical knowledge of OOP concepts and SOLID principles Experience with Agile practices: Pairing, TDD, Continuous Integration, Continuous Delivery Expertise in optimizing web performance and Web Vitals (e.g., Core Web Vitals) to ensure fast load times and smooth user experiences, including metrics like Time to First Byte (TTFB), Time to Interactive (TTI), and First Contentful Paint (FCP). Experience in web application design and state management solutions Experience with Unit and Integration testing Understanding common security vulnerabilities and performance issues in web applications, and knowing how to debug them Strong customer focus, you build accessible applications with a great UX Knowledge of web accessibility standards and best practices to create inclusive and accessible web applications Superb communication skills, and ability to interact effectively with multidisciplinary teams. Next.js 15 and its latest features, such as improved server components, streaming, and advanced static site generation, is a plus. To learn more about how we protect your privacy, please visit our Candidate privacy notice .

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking a People Business Partner for our People team. As a People Business Partner, you will be crucial in providing tactical and strategic consulting on people and organization development strategies in support of the business objectives. Drawing on your proficiency in contributing to the development and implementation of HR policies and programs, you will be responsible for carrying out the following functional areas: employee relations consultation, policy interpretation and application, performance and compensation management consultation, talent management consultation to create unique experiences only Tamara can provide. With a proven track record of strong understanding of HR principles, practices, and regulations, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Provide HR partnership and support for strategic and tactical initiatives, including day-to-day HR assistance and strategy execution for assigned business groups. Foster and maintain effective relationships with leaders and employees, offering guidance on HR and business issues at all levels. Influence and coach leaders and managers to achieve business objectives within the assigned populations. Manage employee relations and act as a change agent by implementing best practices and improving work relationships. Manage talent development and succession planning, including identifying performance gaps and training needs for departments, managers, and employees within assigned business groups. Maintain an in-depth knowledge of compliance requirements related to day-to-day employee management, ensuring regulatory compliance, and collaborating with legal/compliance departments as needed. Implement HR best practices for key HR processes, such as performance management, compensation planning, workforce/capability planning, and talent management. Identify training, coaching, and mentoring needs for departments, managers, and employees. Partner with other HR team members, including International HR, Immigration, and Payroll, acting as a point of contact and liaison with supported groups to deliver comprehensive HR services. Your expertise Bachelor's degree in human resources, business or related field. 3+ years of HRBP experience. Previous experience in coaching employees and management through complex, difficult issues. Proven strong foundation and knowledge of principles & practice of HR including employment law & compliance requirements. Proven client management and business acumen. Strong communication and negotiation skills. Ability to thrive in an ambiguous and rapidly changing environment. Ability to set high personal goals and work independently Ability to organize, multi-task and prioritize tasks. Ability to make recommendations to effectively resolve problems or issues demonstrated project management skills. All qualified individuals are encouraged to apply.

People Operations Associate: About Us: Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role: As a People Associate, you’ll be the first point of contact for employees throughout their journey with us—from pre‑boarding to off‑boarding. You’ll handle day‑to‑day HR operations, ensure full compliance with UAE labour legislation, and partner closely with our PRO, Finance, IT, and insurance providers. This role is ideal for an HR professional who loves process excellence, has a strong service mindset, and thrives in a multicultural environment. Your responsibilities: Pre‑boarding & On‑boarding End-to-end onboarding management Maintain E-files of all employees compliant with the internal policy. Collect hiring documents, coordinate IT setup, and schedule orientation. Liaise with UAE PRO on entry visas, work permits, and Emirates ID issuance. Prepare employee files in line with GDPR and local data‑privacy rules. Employee Support Serve as the HR help‑desk, responding to inquiries within 24 hours. Issue HR letters, salary certificates, NOCs, and add dependents to visas. Visas & Immigration Drive end‑to‑end Golden Visa applications for employees and dependents. Monitor visa/EID/contract expiries, ensuring 100% timely renewals. Benefits Administration Manage medical insurance enrolments, claims, deletions; reconcile monthly invoices. Recommend benefit enhancements based on employee feedback. Off‑boarding Collect assets, deactivate system access, and complete visa cancellations. Issue end‑of‑service letters and final settlement instructions. Compliance & Policy Keep HR policies current with UAE labour law and DIFC/Free‑Zone updates. Maintain audit‑ready records and support external/internal audits. Your expertise: Bachelor’s degree in HR, Business Administration, or related field. 2-3 years in an HR operations or People Associate role within the UAE. Solid grasp of UAE Labour Law, free‑zone regulations, and visa processes. Solid Experience in Payroll is highly desirable Proficient with HRIS platforms (e.g., HiBob, SuccessFactors, BambooHR, Zoho people) and MS Office/Google Workspace. Exceptional attention to detail and organisational skills. Clear, empathetic written & verbal communication (English a must; Arabic a plus). Service‑oriented mindset with the ability to juggle multiple priorities. Familiarity with Golden Visa procedures and payroll coordination is highly desirable. All qualified individuals are encouraged to apply.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Partner Onboarding Advisor is responsible for executing Tamara’s merchant onboarding steps end-to-end for assigned merchants—focusing on accuracy, SLA adherence, and a smooth merchant experience. The role owns KYB, compliance and fraud checks, integration coordination, and activating merchants/partners for go-live readiness. Your responsibilities 1) Merchant intake & case ownership Pick up assigned merchants from the relevant queue/view, take ownership, and manage the case through activation/go-live. Monitor and work on support queues for merchants who are not live yet; action tickets promptly and correctly, ensure all actions/decisions are documented in internal notes, and communicate clearly and professionally with merchants throughout the full ticket lifecycle (updates, requests, and resolution). Make proactive follow-up calls with merchants that have pending actions (e.g., missing go-live requirements, pending integration steps on the merchant side, or pending contract signature) to unblock progress, reduce average time-to-go-live, improve conversion rates by increasing the % of merchants who complete pending actions and go live, and improve NPS by creating a more supportive onboarding journey. 2) KYB & document collection/validation Validate submitted documents (CR/Trade License/Freelancer certificate, ID, IBAN, VAT where applicable) and ensure they meet minimum validity and quality requirements. Confirm consistency across documents and system fields (legal names, expiry dates, authorized signatory, entity type). Proactively follow up to request missing information, requirements, or documents. 3) Compliance & fraud checks Ensure required checks are completed and recorded per process; escalate unclear or exception cases via defined escalation paths. 4) Integration & activation readiness Coordinate with relevant internal teams (e.g., Integrations, Risk/Compliance/Trust & Safety) to unblock merchants and progress integration/activation steps. Support merchants through blockers to go live via support queues and follow-ups. 5) Support queues & KYB updates Work support queues to help merchants who are facing blockers to go live. Validate and process changes for merchants updating their KYB information, ensuring updates are correct and compliant. 6) Merchant communication & follow-ups Maintain clear, professional communication with merchants through approved channels. A significant part of the role is calling merchants to follow up and request missing information/documents to keep cases moving within SLA. Your expertise 0–2 years experience in onboarding, operations, customer operations, compliance operations, KYC/KYB, or a similar process-driven role. Strong attention to detail and comfort working with checklists, evidence, and audit-ready documentation. Ability to manage a queue and prioritize by SLA/impact. Clear written communication and professional stakeholder management. Comfortable working in English. Familiarity with KYB/KYC concepts and screening/risk workflows. Experience using Salesforce (or similar CRM) for case management. Experience working in fintech, payments, marketplaces, or regulated environments

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Merchant Success Lead owns the Day 0–30 post-live health and early transaction performance of SMB merchants across the UAE. This role leads a team of Merchant Success team members across Dubai, Sharjah, and Abu Dhabi and is accountable for ensuring merchants are operationally ready, properly trained, visibly set up, and supported to reach an impactful daily transaction volume Your responsibilities: Team leadership and coverage: Lead, coach, and performance-manage a team of Merchant Success team members Set city-level territories, merchant portfolios, visit plans, and daily priorities based on volume, risk, and activation opportunity Build a field operating rhythm covering daily execution, weekly performance reviews, coaching, and quality checks Conduct audits to improve merchant conversations and execution quality Forecast capacity and rebalance workload to maintain SLA coverage across all assigned merchants Create clear onboarding, playbooks, and performance expectations for new team members Day 0–30 merchant health ownership Own Merchant Success execution from First Order Date until the merchant reaches a minimum threshold level of transactions or exits through an agreed recovery path Ensure internal health checks are completed for merchants below a minimum number of orders, covering online visibility, in-store readiness, widget setup, marketing kit status, operational blockers, and order volume Ensure external health checks are completed for merchants, including merchant contact or field visits, training reinforcement, visibility checks, and recovery planning Confirm every unresolved issue has a named owner, next action, and committed due date Monitor ageing merchants and intervene when cases are at risk of missing SLAs or remaining below the transaction threshold Performance management and reporting Own the Merchant Success KPI dashboard and provide clear weekly performance reporting by city, team member, cohort, and issue type Track leading and lagging indicators, including health-check SLA attainment, contact and visit completion, recovery rate, time to minimum transactions, merchant conversion, and CRM hygiene Identify underperformance early and implement coaching or corrective action plans Analyze recurring blockers and recommend changes to processes, materials, training, CRM journeys, or product experience Maintain reliable pipeline visibility and communicate risks, dependencies, and decisions to leadership The Merchant Success Lead is expected to travel across select city footprints and maintain sufficient field presence to coach the team and understand merchant conditions firsthand. Your expertise 2+ years of experience in merchant success, account management, field sales, retail operations, activation, or a related customer-facing function 2+ years of direct people-management experience, ideally leading a distributed or field-based team Demonstrated ability to manage performance through KPIs, operating cadences, coaching, and accountability Strong communication, stakeholder-management, and escalation skills Experience diagnosing operational blockers and coordinating multiple teams to drive resolution Comfort working in the field and travelling regularly across Dubai, Sharjah, and Abu Dhabi Strong analytical skills and ability to turn performance data into priorities and actions High ownership, attention to detail, and follow-through on time-sensitive SLAs Ability to coach non-technical merchant or retail staff on product usage

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Merchant Retention Lead owns the retention and reactivation of unmanaged SMB merchants across the UAE. This role leads a team of specialists who contact churned merchants to understand why they stopped transacting and resolve or escalate the issue. The team also proactively monitors unmanaged merchants whose order volume is slowing down, identifies the reasons behind the decline, and provides the right support before they fully churn. Your responsibilities: Team leadership and execution: Lead, coach, and performance-manage a team of Specialists Set team priorities, merchant portfolios, outreach targets, and follow-up SLAs Establish a clear daily and weekly operating rhythm for calls, follow-ups, escalations, and performance reviews Monitor call quality, CRM updates, and action-plan execution Ensure each merchant case has a clear churn or slowdown reason, next action, owner, and follow-up date Churn and slowdown management Own outreach to churned merchants with no orders for a predetermined number of days Build an early-intervention approach for unmanaged merchants whose transaction volume is slowing down Ensure the team identifies the root cause behind churn or declining activity through structured merchant conversations Define action plans for each churn reason, including issue resolution, training, product support, or escalation Track merchants through the recovery journey and confirm whether they resume transacting SOPs, frameworks, and insights Build and maintain the team’s SOPs, call guides, churn-reason framework, escalation paths, and recovery playbooks Create clear definitions and processes for churned, slowing-down, contacted, in-recovery, reactivated, and unresolved merchants Analyze churn and slowdown reasons to identify recurring patterns by merchant segment, issue type, and outcome Share merchant feedback and systemic problems with the relevant teams and leadership Recommend improvements to products, processes, training, communications, or commercial policies based on merchant insights Cross-functional coordination Work with Product, Engineering, Care, Risk, Finance, Commercial, Onboarding, Training, and Operations teams to resolve merchant issues Escalate blockers to the correct owner and follow through until resolution or a clear outcome is reached Highlight repeated issues that affect multiple merchants and support the development of long-term fixes Maintain clear communication with stakeholders on recovery performance, risks, and support required Performance management and reporting Track team activity and outcomes, including contact rate, reason identification, follow-up completion, reactivation rate, and recovered transaction volume Provide regular reporting on churn reasons, slowing-down merchants, open blockers, and recovery actions Review team performance and coach specialists based on quality, productivity, and merchant outcomes Maintain accurate and timely CRM records for all merchant interactions and next steps Your expertise 2+ years of experience in merchant success, retention, account management, customer success, sales, or a related function Previous experience leading or coaching a customer-facing team Strong communication and problem-solving skills Ability to build practical SOPs, frameworks, and action plans Experience managing performance through KPIs, operating cadences, and coaching Strong stakeholder-management and escalation skills Analytical mindset and ability to identify patterns from merchant feedback and performance data High ownership and follow-through on open merchant issues Strong CRM discipline and attention to detail Experience in fintech, payments, BNPL, e-commerce, or merchant acquiring Experience working with SMB merchants in the UAE Experience in churn prevention, customer retention, or merchant reactivation Arabic language capability alongside professional English

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Experience At a minimum, internship or co-op training experience in sales or business development with a maximum of 2 years of experience. Skills Excellent communication and interpersonal skills, capable of engaging with merchants and internal stakeholders at all levels. Strong organizational skills and attention to detail. Ability to handle confidential information with discretion. Proficient in Microsoft Office Suite; familiarity with CRM software is a plus. Attributes Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector. Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry. A collaborative team player who takes initiative and brings a positive attitude to work. KSA drivers license is a must

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Experience At a minimum, internship or co-op training experience in sales or business development with a maximum of 2 years of experience. Skills Excellent communication and interpersonal skills, capable of engaging with merchants and internal stakeholders at all levels. Strong organizational skills and attention to detail. Ability to handle confidential information with discretion. Proficient in Microsoft Office Suite; familiarity with CRM software is a plus. Attributes Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector. Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry. A collaborative team player who takes initiative and brings a positive attitude to work. KSA drivers license is a must

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Experience At a minimum, internship or co-op training experience in sales or business development with a maximum of 2 years of experience. Skills Excellent communication and interpersonal skills, capable of engaging with merchants and internal stakeholders at all levels. Strong organizational skills and attention to detail. Ability to handle confidential information with discretion. Proficient in Microsoft Office Suite; familiarity with CRM software is a plus. Attributes Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector. Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry. A collaborative team player who takes initiative and brings a positive attitude to work. KSA drivers license is a must

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role: We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Bachelor’s degree in business, marketing or related field. Strong communication, persuasion, and interpersonal skills. Stakeholder management skills and CRM proficiency. Highly organized with a strong attention to detail. Ability to work independently and as part of a team. Proven ability to adapt to a fast-paced environment. Highly energetic and proactive.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role The Head of AML will lead and manage the overall operations, activities, and responsibilities of the AML/CTF Department, reporting administratively to the Chief Executive Officer (CEO) and functionally to the Audit Committee. The role is responsible for developing, implementing, and maintaining the company’s Anti-Money Laundering, Counter-Terrorist Financing, and Proliferation Financing (AML/CTF/PF) framework in Saudi Arabia. This includes ensuring compliance with the Saudi Anti-Money Laundering Law and its Implementing Regulations, SAMA requirements, SAFIU reporting obligations, and applicable Targeted Financial Sanctions requirements. The Head of AML will work closely with business and control functions to identify and assess financial-crime risks, ensure that effective controls are implemented consistently across the company, remediate identified gaps, and promote a strong culture of AML/CTF/PF compliance. Your Responsibilities AML/CTF/PF Framework and Controls: Develop, implement, monitor, and continuously enhance the company’s AML/CTF/PF framework and controls to ensure their effectiveness and alignment with applicable regulatory requirements. Oversight of AML/CTF/PF Operations: Lead and oversee the AML/CTF Unit’s activities, ensuring that all responsibilities are performed effectively and that identified control or process deficiencies are addressed promptly. Policies and Procedures: Develop, maintain, and periodically review the company’s AML/CTF/PF policies, procedures, standards, and operating controls to reflect regulatory developments, emerging risks, and relevant industry practices. Enterprise-Wide Risk Assessment: Oversee the identification and assessment of money laundering, terrorist financing, and proliferation financing risks arising from the company’s customers, products, services, transactions, delivery channels, and geographic exposure. Stakeholder Management and Advisory: Build and maintain effective relationships with key internal stakeholders and provide guidance and advice on AML/CTF/PF risks, regulatory requirements, new products, business initiatives, and control enhancements. Sanctions and PEP Screening: Oversee sanctions, Targeted Financial Sanctions, and politically exposed person screening controls, including alert investigation, escalation, decision-making, freezing measures, and regulatory reporting where applicable. Board and Senior Management Reporting: Provide the CEO and Audit Committee with regular reports on the company’s AML/CTF/PF risk exposure, control effectiveness, key performance indicators, material cases, regulatory developments, identified deficiencies, and the status of remediation actions. Stakeholder Management and Advisory: Build and maintain effective relationships with key internal stakeholders and provide guidance, awareness, and advice on AML/CTF/PF risks, requirements, and controls. Transaction Monitoring & Alert Management: Oversee transaction monitoring mechanisms ensuring effective rule tuning, threshold settings, and scenario management to minimize false positives. Suspicious Activity Reporting: Ensure that unusual activities are investigated appropriately and that suspicious transaction or activity reports are submitted accurately, confidentially, and within the applicable timelines to the Saudi Financial Intelligence Unit through official reporting channels. Regulatory Engagement: Act as the primary point of contact for AML/CTF/PF matters and coordinate timely, accurate, and complete responses to requests, inspections, and inquiries from SAMA, SAFIU, and other competent authorities. Team Leadership: Manage and develop the AML/CTF team, establish clear responsibilities and performance expectations, and ensure the function has appropriate resources, knowledge, systems, and capabilities. Your expertise At least 6 + years of relevant experience in AML/CTF, financial-crime compliance, regulatory compliance, or a related field, including experience in a leadership or management role under SAMA supervision. Previously approved / pre-approved by SAMA is highly desirable, but not mandatory. Strong knowledge of the Saudi AML/CTF regulatory framework, SAMA requirements, SAFIU reporting obligations, Targeted Financial Sanctions, and relevant international standards. Extensive experience in transaction monitoring, alert and case management, suspicious activity investigations, sanctions screening, and AML system capabilities. Strong understanding of money laundering, terrorist financing, and proliferation financing risks, typologies, red flags, and control practices. leadership, communication, and interpersonal skills. Strong leadership, analytical, decision-making, communication, and stakeholder-management skills. Ability to handle sensitive and confidential matters with sound judgment, independence, and integrity. Relevant professional certification, such as CAMS, an ICA qualification, or an equivalent financial-crime compliance certification. Due to SAMA regulations we are looking to hire a saudi national in this role.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Fraud Investigator for our Trust and Safety team. As a Fraud Investigator, you will be crucial in monitoring and investigating suspicious transactions and activities to help protect our company and our customers from financial losses and reputational damage. Drawing on your proficiency in identifying potentially harmful activities through in-depth investigations and clear reporting, you will be responsible for collaborating with teams, implementing effective anti-fraud solutions, and elevating overall security posture to create unique experiences only Tamara can provide. With a proven track record of analyzing complex data with precision, extracting valuable insights through keen observation, communicating clearly and persuasively, tailoring messages to diverse audiences in English, Arabic, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Monitor and analyze transactions and activities to identify potential fraud, money laundering, or other criminal activities Utilize data analysis, statistical modeling, and fraud detection tools to identify suspicious patterns, trends, and anomalies in financial transactions. Investigate suspicious activities and prepare detailed reports of findings. Collaborate with other teams to implement fraud prevention measures and improve overall security. Stay up-to-date with industry trends and developments in fraud prevention techniques and technologies. Provide support and guidance to other team members as needed. Call the customers and Merchants frequently to verify the details. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Your expertise Bachelor's degree in a related field or equivalent experience. Knowledge of Excel, SQL and Python is preferred. 2-3 years of experience in fraud prevention or investigation. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Fluency in English and Arabic.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities. Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact. Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leaders, manage complex cross-team dependencies, and transform how millions of users engage in shopping, payment, and banking activities. You are a driven, determined, and curious leader, who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your Responsibilities Leadership & Strategy: Inspire and guide a group of senior engineers, setting a clear direction that aligns with the company vision. Drive alignment between technology goals and product priorities, advocating for long-term technical quality alongside short-term delivery. People Leadership & Development: Develop both direct reports and skip-levels for future leadership roles. Create growth opportunities for senior engineers, mentor those aspiring to become Engineering Manager I's, and support the success of new managers. Drive team structure decisions, hiring plans, and succession planning while effectively managing performance across all levels. Technical Excellence: Lead architectural discussions for your team's systems. Drive continuous improvements to system reliability, performance, and scalability. Monitor technical health and ensure the team maintains a healthy balance between new feature delivery and technical investment. Execution & Delivery: Define and own the delivery plans for initiatives that span multiple teams. Own resource allocation and hiring strategy for your area. Proactively identify and resolve complex cross-team delivery challenges, making strategic trade-offs between short- and long-term value. Provide clear visibility to leadership on project status, risks, and mitigation strategies. Product & Business Partnership: Partner directly with Product and business leadership to influence medium- and long-term product strategies. Ensure your teams are focusing on measurable outcomes and ROI, and encourage a culture of thoughtful experimentation aligned with strategic goals. Team Health & Collaboration: Build a healthy, inclusive environment of trust, ownership, and accountability. Foster a strong collaboration and knowledge-sharing culture. Work closely with peer Engineering Managers and the architecture board to ensure alignment and drive standards across the engineering organization. Your Expertise You have at least 4+ years of experience managing one or more engineering teams, with a proven track record of managing senior individual contributors and leading projects of medium-to-high complexity. Demonstrated experience owning delivery for initiatives spanning multiple teams or complex product domains. Strong technical background in modern software development (e.g., Java/Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services), with experience leading architectural discussions and driving technical strategy. Experience partnering with product managers to influence product roadmaps and align technical strategy with business objectives. Proven ability to develop engineering talent, including mentoring senior engineers and aspiring managers. Expertise in Agile methodologies and experience resolving complex, cross-team delivery challenges in a fast-paced environment. Fintech or eCommerce experience is a strong plus.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities. Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact. Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leaders, manage complex cross-team dependencies, and transform how millions of users engage in shopping, payment, and banking activities. You are a driven, determined, and curious leader, who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your Responsibilities Leadership & Strategy: Inspire and guide a group of senior engineers, setting a clear direction that aligns with the company vision. Drive alignment between technology goals and product priorities, advocating for long-term technical quality alongside short-term delivery. People Leadership & Development: Develop both direct reports and skip-levels for future leadership roles. Create growth opportunities for senior engineers, mentor those aspiring to become Engineering Manager I's, and support the success of new managers. Drive team structure decisions, hiring plans, and succession planning while effectively managing performance across all levels. Technical Excellence: Lead architectural discussions for your team's systems. Drive continuous improvements to system reliability, performance, and scalability. Monitor technical health and ensure the team maintains a healthy balance between new feature delivery and technical investment. Execution & Delivery: Define and own the delivery plans for initiatives that span multiple teams. Own resource allocation and hiring strategy for your area. Proactively identify and resolve complex cross-team delivery challenges, making strategic trade-offs between short- and long-term value. Provide clear visibility to leadership on project status, risks, and mitigation strategies. Product & Business Partnership: Partner directly with Product and business leadership to influence medium- and long-term product strategies. Ensure your teams are focusing on measurable outcomes and ROI, and encourage a culture of thoughtful experimentation aligned with strategic goals. Team Health & Collaboration: Build a healthy, inclusive environment of trust, ownership, and accountability. Foster a strong collaboration and knowledge-sharing culture. Work closely with peer Engineering Managers and the architecture board to ensure alignment and drive standards across the engineering organization. Your Expertise You have at least 4+ years of experience managing one or more engineering teams, with a proven track record of managing senior individual contributors and leading projects of medium-to-high complexity. Demonstrated experience owning delivery for initiatives spanning multiple teams or complex product domains. Strong technical background in modern software development (e.g., Java/Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services), with experience leading architectural discussions and driving technical strategy. Experience partnering with product managers to influence product roadmaps and align technical strategy with business objectives. Proven ability to develop engineering talent, including mentoring senior engineers and aspiring managers. Expertise in Agile methodologies and experience resolving complex, cross-team delivery challenges in a fast-paced environment. Fintech or eCommerce experience is a strong plus.

About Us Tamara is the leading fintech platform to shop, pay, and bank in Saudi Arabia and the wider GCC region, and Saudi’s first fintech unicorn. Tamara’s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch, as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, and Checkout.com, amongst others. About the Role The Customer Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service. This role plays a key part in onboarding new hires, reinforcing operational knowledge, and supporting continuous learning across the Care organization. The trainer works closely with the Training Design team and Operations to ensure training delivery is effective, engaging, and aligned with operational needs. Responsibilities Training Delivery Deliver instructor-led training sessions for new hires and existing Customer Care teams. Facilitate training on product knowledge, systems, workflows, customer/partner service skills, communication techniques, company policies, and new company launches for products/features. Ensure sessions are engaging, interactive, and aligned with learning objectives. Onboarding Support Facilitate onboarding training for new Care representatives, ensuring they are equipped with the knowledge and operational understanding required to begin handling customer interactions. Support the transition from training to the operational environment by reinforcing key processes and expectations. Learning Reinforcement Conduct refresher sessions and targeted training to address knowledge gaps or operational updates. Reinforce key concepts through coaching, practical exercises, and scenario-based learning. Training Effectiveness Gather feedback from participants and stakeholders to evaluate training effectiveness. Share observations and improvement opportunities with the Training Design team to enhance future training programs. Training Content Maintenance Ensure training materials from the Training Design team are used consistently and stay up to date during delivery. Flag outdated or unclear materials to the Training Design team for review and updates. Collaboration with Operations Work closely with Operations leaders and SMEs to stay aligned with process updates, product changes, and operational priorities. Ensure training delivery reflects current operational practices. Quality & Coaching Support Observe customer interactions where relevant to identify learning opportunities. Provide feedback and reinforcement to support applying training in the live environment. Continuous Learning Stay informed about product updates, process changes, and service standards to ensure accurate training delivery. Continuously improve facilitation techniques to enhance learner engagement and knowledge retention. Your expertise . Experience: 2–3 years of experience in a full-time training role within customer support, partner support, customer service, or a related environment. TOT certification is a strong plus. Training and Development Skills: Strong training and development skills are essential. This includes the ability to deliver and implement effective training programs, assess training needs, and evaluate training effectiveness. Communication Skills: Excellent communication skills, both verbal and written, are critical for a trainer. They must be able to effectively convey information and instructions to trainees, as well as communicate with colleagues and stakeholders. Customer/ Partner Care Skills: A deep understanding of customer service principles and best practices is essential. Care trainers should be able to coach trainees on how to handle various interactions, resolve issues efficiently, and maintain a positive customer/partner experience. Organizational Skills: Strong organizational skills are necessary to manage training schedules, materials, and resources effectively. Care trainers often juggle multiple tasks and responsibilities, so the ability to prioritize and manage time efficiently is crucial. Adaptability: The ability to adapt to changing priorities, technologies, and business processes is important in a fast-paced Care environment. Care trainers should be flexible and able to quickly adjust training programs as needed.

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. About the role We're looking for an experienced Customer Care Manager to lead UAE customer care from our Cairo site. This is a role for a strong leader who manages through Team Leaders but knows the operation cold — someone who leads with full context and credibility, never secondhand. You won't get blocked by operational detail, you won't lean on your team to understand your own numbers, and you'll contribute substantively to how the operation runs. You own the effectiveness and performance of the UAE Customer Care Team. You set the standard and hold the team to it. Your role Operational Leadership & Performance Management Provide strategic to the Team Leaders, overseeing the daily output and supervision of operational performance to ensure interactions reflect positively on the company Owns department KPIs, including service level agreements, average handling time, customer satisfaction,..etc. and read the raw contact-center and survey data yourself, well enough to know what's happening without being told. Manage performance and identify gaps, and drive resolution at the team level coaching, reslotting, queue and workflow adjustments within your operation Quality Assurance & Continuous Improvement Partner with Quality Assurance and Training Teams to oversee onboarding training, continuous coaching, and upskilling for better service delivery. Act as the ultimate escalation point for complex or sensitive UAE customer grievances, resolving issues with high ownership and speed. Review and analyze customer surveys to gather structured data and research customer opinions of services and the team performance People Development & Culture Build a highly motivated team, and high retention culture through transparent performance management, coaching, and regular feedback Conduct structured performance reviews with Team Leaders, nurturing their leadership capabilities. Lead recruitment activities to build a top tier talent pool Candidate Profile & Requirements: Experience Proven experience leading managers and Team Leaders in a high-volume, fast-paced, multi-channel customer care operation — ideally owning a contact-center operation end-to-end. Deep, hands-on operational fluency: you operate the tools, read the data, and know the workflows yourself — a credible operator who leads, not a delegator who relies on the team for context. Skills and Qualifications Advanced hands-on experience with modern CRM, telephony, and channel tools (e.g., Zendesk, Salesforce). Strong capability utilizing data visualization tools to track metrics. Data-driven, emotionally intelligent leader capable of program-managing critical structural changes while maintaining high team morale across an offshore site. Exceptional ability to interpret raw contact center analytics and survey data into actionable performance improvement plans. A high bar across the board - from your own contributions to the people you work with to the tools you work on Strong attention to detail & project management skills Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role Tamara is looking for a detail-oriented and proactive Collections Associate to join our Collections Team. In this role, you will act as a vital link for customers navigating the collection process—investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information and thrives in a fast-paced fintech environment and can transform complex escalations into clear, actionable solutions. This role is based in our Egypt office, located in New Cairo. Your Responsibilities Escalation Management Take full ownership of day-to-day collection escalation tickets. Coordinate with cross-functional teams to ensure timely resolution of customer grievances. Regulatory Compliance & RCA Conduct in-depth Root Cause Analysis (RCA) for all regulatory and Legal escalations . Draft professional, accurate, and compliant responses on Salesfroce portal and Emails. Identify systemic issues within the collection flow through the collection tickets and suggest process improvements to mitigate future risks. Quality & Operations Support Perform daily "mundane" but critical ad-hoc tasks, including call audits and transcript reviews. Monitor chat and email interactions to ensure agents are adhering to collection guidelines and local regulations. Your Expertise Experience: At least 1 year of experience in a high-volume Customer Care or Collections role, specifically within Chat or Email processes . Bilingual Proficiency: Native or professional fluency in both Arabic and English is mandatory, as you will be handling legal documentation and communicating with diverse stakeholders. Analytical Skills: Ability to dissect a problem, find the "why" behind an error (RCA), and document it clearly. Tech-Savvy: Familiarity with CRM tools (Zendesk, Salesforce, etc.) and a high level of comfort with Excel/Google Sheets. Preferred Skills Previous experience in the Fintech or BNPL (Buy Now, Pay Later) sector. Basic understanding of SAMA and CBUAE regulations regarding debt collection. A "customer-first" attitude even when dealing with difficult financial conversations.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. Your Role: As our Financial Reporting specialist, you're the maestro behind our financial harmony. Your mission is to nail the accuracy, transparency, and compliance of our financial reporting, crafting financial reports and disclosures in compliance with international accounting standards and best practices. We are all about collaboration here, so team up with our internal squads, analyze financial data and freely apply your strong analytical skills. A keen attention to detail, profound understanding of accounting standards, and proficiency in financial modelling are integral to this role. Your responsibilities: 1) Financial Reporting & Consolidation: ● Prepare accurate and timely financial reports and disclosures in compliance with international accounting standards (IFRS). ● Manage and execute the consolidation process, ensuring accurate aggregation of financial data for various entities and subsidiaries. ● Prepare accurate and timely monthly management reporting packs along with key metrics. ● Collaborate with internal teams to gather financial data and ensure completeness and accuracy. ● Conduct analysis to identify and explain significant variances in Financials. 2) Data Analysis and Automation ● Liaise with the data analytics team to automate financial reporting metrics /dashboards through reporting tools (Tableau / NetSuite analytics / Cursor) ● Ensure the integrity and consistency of financial data used across financial and management reporting. ● Propose and implement process improvements to streamline reporting workflows. 3) Audit Support ● Assist in preparing quarterly and annual financial statements in accordance with the applicable accounting standards (IFRS). ● Collaborate with external auditors during the audit process, providing necessary documentation and addressing audit findings. ● Manage audit timelines, deliverables, and key milestones, ensuring timely completion of the audit process. ● Proactively identify, manage, and resolve audit challenges and potential roadblocks to ensure an efficient and successful audit outcome. 4) Financial project & Strategic support ● Support the financial requirements of key strategic projects, including debt financing, due diligence, company valuation, and financial integrity and gap assessments. 5) New Product Setup ● Assess and anticipate potential accounting, compliance, and audit implications arising from new products, identifying key risks and recommending appropriate mitigation measures. ● Define and implement financial flows and reporting logic for new products. ● Perform accounting assessments for new products, ensuring alignment with applicable accounting standards, regulatory requirements, and internal policies. Your expertise: Bachelor’s degree in accounting, finance, or a related field. ACCA or equivalent certificate is a benefit. 5-7 years of experience in financial reporting, preferably in the financial industry. Experience working in the financial services and banking sectors is highly desirable. Experience managing end-to-end audit processes. Proven track record in preparing monthly, quarterly, and yearly management reporting pack. Also ensuring accurate consolidation of group financial statements. Proficient with advanced excel and other financial reporting tools. Familiarity with AI or automation tools such as Cursor, Power BI is considered an advantage. Experience in supporting accounting assessments of new product implementation Experience in Islamic financing and shariah compliance is highly desirable. Proficiency in Arabic is an advantage

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities. Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact. Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leaders, manage complex cross-team dependencies, and transform how millions of users engage in shopping, payment, and banking activities. You are a driven, determined, and curious leader, who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your Responsibilities Leadership & Strategy: Inspire and guide a group of senior engineers, setting a clear direction that aligns with the company vision. Drive alignment between technology goals and product priorities, advocating for long-term technical quality alongside short-term delivery. People Leadership & Development: Develop both direct reports and skip-levels for future leadership roles. Create growth opportunities for senior engineers, mentor those aspiring to become Engineering Manager I's, and support the success of new managers. Drive team structure decisions, hiring plans, and succession planning while effectively managing performance across all levels. Technical Excellence: Lead architectural discussions for your team's systems. Drive continuous improvements to system reliability, performance, and scalability. Monitor technical health and ensure the team maintains a healthy balance between new feature delivery and technical investment. Execution & Delivery: Define and own the delivery plans for initiatives that span multiple teams. Own resource allocation and hiring strategy for your area. Proactively identify and resolve complex cross-team delivery challenges, making strategic trade-offs between short- and long-term value. Provide clear visibility to leadership on project status, risks, and mitigation strategies. Product & Business Partnership: Partner directly with Product and business leadership to influence medium- and long-term product strategies. Ensure your teams are focusing on measurable outcomes and ROI, and encourage a culture of thoughtful experimentation aligned with strategic goals. Team Health & Collaboration: Build a healthy, inclusive environment of trust, ownership, and accountability. Foster a strong collaboration and knowledge-sharing culture. Work closely with peer Engineering Managers and the architecture board to ensure alignment and drive standards across the engineering organization. Your Expertise You have at least 4+ years of experience managing one or more engineering teams, with a proven track record of managing senior individual contributors and leading projects of medium-to-high complexity. Demonstrated experience owning delivery for initiatives spanning multiple teams or complex product domains. Strong technical background in modern software development (e.g., Java/Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services), with experience leading architectural discussions and driving technical strategy. Experience partnering with product managers to influence product roadmaps and align technical strategy with business objectives. Proven ability to develop engineering talent, including mentoring senior engineers and aspiring managers. Expertise in Agile methodologies and experience resolving complex, cross-team delivery challenges in a fast-paced environment. Fintech or eCommerce experience is a strong plus.

About the role We are looking for an early to mid career Data Analyst (min 3 years experience) to take us to the next stage of growth, supporting the finance function. The successful candidate will have experience developing analytical solutions and assisting with data-driven decision making, while managing stakeholders from finance and corporate finance. You will be at the confluence of finance and data, helping to shape financial reporting with a solid understanding of accounting and finance paired with practical experience working on databases, ETL/ELT processes, and building dashboards. Tamara is a high growth startup looking to develop key product success metrics and enhancing decision making through data. A Typical Day Drive business impact through actionable insights and identifying key opportunities for rapid growth Build dashboards that provide accurate and actionable insights Work with the data engineering team on the data enrichment needs of the product team Work with stakeholders across the business to prioritize projects based on impact and drive delivery Developing a process to identify, analyse, and interpret trends or patterns in complex data sets, empower informed decision making for stakeholders Ensuring governance and being a steward of good analytical practices throughout the process Your Ideal Expertise Experience: 4+ years of experience in financial data analysis, with a preference for experience in the BNPL industry or a related field. Demonstrating understanding of the unique data and financial metrics relevant to BNPL. Technical Skills: Proficiency: Financial modeling, data manipulation using SQL, and potentially programming languages like Python or R. Data Visualization: Creating clear and insightful data visualizations like dashboards and reports. Financial Knowledge and Analysis Techniques: Financial Budgeting and Forecasting: Experience in working with financial budgets and forecasts, using data analysis to inform projections and identify potential risks or opportunities. Financial Statement Analysis: Expertise in analyzing financial statements to assess a company's health, performance, and risk. Cost Analysis: Experience in analyzing business operation costs and identifying cost optimization opportunities. BNPL Products and Metrics: Familiarity with various BNPL products (e.g., point-of-sale financing, virtual cards) and the financial metrics used to evaluate their performance (e.g., approval rates, conversion rates, delinquency, recovery). Financial Markets and Instruments: Understanding of: Equity markets, debt markets, derivatives markets. Debt Securitization Analysis: Knowledge of debt securitization structures, tranching analysis, and performance metrics used to evaluate securitized BNPL debt instruments (e.g., credit enhancement levels, loss severities). Financial Regulations: Awareness of relevant financial regulations: GAAP, IFRS, or industry-specific regulations. Additional Desirable Qualities: Data Management: Experience managing and cleaning large datasets. Problem-solving and Critical Thinking: Tackling complex financial problems through data analysis and translating them into actionable insights. Communication Skills: Excellent written and verbal communication to present findings and recommendations. Project Management: Ability to lead or participate in cross-functional projects, collaborating effectively with various departments. Business Acumen: Identifying key financial metrics that drive profitability and growth, along with commercial awareness of the industry and competitors.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our offices in Riyadh and is onsite Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound phone calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise University Graduates. Previous customer service experience is a plus. Native Arabic speaker. Fluency in English Language, B2 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. All qualified individuals are encouraged to apply.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This role will be based onsite in our Riyadh Office. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise University Graduates. Previous customer service experience is a plus. Native Arabic speaker. Fluency in English Language, B2 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. All qualified individuals are encouraged to apply.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. About the role Tamara is seeking a CRM Specialist to own the end-to-end design, execution, and optimization of highly complex lifecycle campaigns. You’ll bring deep technical expertise, ensuring our CRM flows are automated, scalable, and personalized, while serving as the go-to CRM expert for the business. This role reports to the CRM Manager. What you’ll do: Lifecycle Campaign Architecture – Lead the design and implementation of multi-channel customer journeys (email, push, in-app, SMS) with advanced segmentation, personalization, and automation. Complex CRM Logic Implementation – Expertly configure and maintain advanced CRM logic using dynamic content, Liquid logic, webhooks, and connected content to deliver hyper-personalized experiences. Own Strategic Projects – Define and drive the CRM strategy for key initiatives such as customer lifecycle management and product adoption, ensuring measurable impact on engagement and retention. Technical Execution – Manage complex CRM workflows, integrations, and troubleshooting. Data-Driven Optimization – Analyze campaign performance and user behavior to continually refine targeting, content, and triggers. Stakeholder Collaboration – Partner with product, data, engineering, and marketing teams to ensure CRM initiatives align with business goals. Platform Expertise – Serve as the internal subject-matter expert on CRM tools, ensuring best practices in template design, deliverability, and compliance. Preferred Qualifications: 2+ years of hands-on CRM experience in fast-paced B2C environments is a must; experience in fintech is highly preferable A proven track record in building and managing complex automated campaigns in enterprise-level CRM platforms (e.g.,,Braze, CleverTap, Iterable) is a must. Proven expertise in implementing advanced CRM logic — including Liquid scripting, dynamic content, webhooks, and connected content. Strong understanding of customer segmentation, lifecycle marketing, and data flows. Comfortable working with data (SQL, analytics dashboards, A/B testing). Familiarity with HTML/CSS for email development is a plus. Excellent communication skills, with the ability to translate technical concepts into business insights. Strong problem-solving skills and attention to detail.

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role: Tamara is a leading buy now, pay later fintech operating across the UAE and Saudi Arabia, built around the mission of helping people Own Your Dream. A large part of how customers discover and use Tamara happens in-store—at the till and through conversations with store employees. As a Merchant Field & Marketing Intern, you will be Tamara's on-ground representative across assigned partner stores. You will help ensure Tamara is visible, understood, and confidently recommended by store teams. This is a field role, not a desk role: you will spend most days visiting stores, building relationships, improving execution, gathering frontline insights, and reporting progress. Duration and Performance Reviews The internship is designed as a 90-day / 3-month programme. Performance will be reviewed weekly so interns receive timely feedback, clear priorities, and practical support to improve throughout the programme. A formal progress assessment will take place at the end of the first 45 days. We want every intern to succeed and will provide regular guidance along the way. At the same time, consistent performance, reliability, quality of execution, and follow-through are essential to this field role. If performance at the 45-day assessment is not satisfactory, Tamara may conclude the internship at that stage rather than continue it through the full 90 days. Your Responsibilities: Visit assigned merchant stores according to a planned route and schedule Check that Tamara signage, standees, counter cards, and other in-store materials are visible, accurate, current, and in good condition Fix simple execution gaps and escalate missing materials, operational blockers, or recurring issues Brief and retrain store managers, accountants, cashiers, and sales associates on how Tamara works and how to explain it clearly to customers Build strong working relationships with store teams so Tamara remains visible and confidently recommended between visits Maintain an accurate directory of key store contacts, including managers, finance contacts, checkout leads, and sales-floor leads Gather anonymised frontline insight from store employees about customer questions, objections, checkout drop-off, competitor mentions, and opportunities to improve conversion Capture approved photos and short videos for Tamara's marketing and UGC-style content Log every visit, including tasks completed, employees met, staff trained, issues found, insights gathered, evidence captured, and follow-up actions Submit a weekly report summarising store coverage, improvements, risks, recurring insights, and priorities for the following week Score stores against Tamara's evaluation framework and track progress from the current state to the target state How Success Will Be Measured Completion of planned store visits Quality and consistency of in-store Tamara visibility Number of store employees trained and improvement in their Tamara knowledge Speed and quality of issue identification, escalation, and resolution Completeness of the store contact directory Quality of daily visit logs and weekly reports Usefulness of consumer and employee insights gathered Quantity and quality of approved content captured Improvement in store evaluation scores over time Working Expectations Represent Tamara professionally and respect merchant operating hours Secure approval before capturing any in-store content Do not photograph or record customers without approved consent Keep merchant and employee contact details in approved Tamara systems only Report facts and recurring patterns clearly, and escalate urgent merchant, customer, compliance, or brand risks on the same day

About us: Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role As a Collection Specialist , you will be responsible for managing and recovering overdue payments from customers in the KSA market. The role requires strong communication skills, good at convincing, cultural awareness, and professionalism in handling customers across diverse nationalities. Your Responsibilities Attempt 300-350 calls on a daily basis. Contact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments. Accurately document all customer interactions and update CRM systems in real-time. Escalate unresolved or high-risk cases to the team lead or concerned departments. Ensure all communications are compliant with SAMA collection guidelines and Tamara's internal policies. Meet daily and monthly collection targets and maintain high customer satisfaction standards. Can work as per the defined collection shifts starting as early as 8:00 AM KSA time. Should be comfortable working in rotational shifts. Your expertise Bachelor's degree (preferred but not mandatory). 1–2 years of experience in debt collection, customer service, or telecalling roles. Good understanding of collection tactics to convince the customer Fluency in Arabic and English is mandatory; proficiency in any of these languages Is preferable Hindi, Urdu, or Filipino. Strong convincing, persuasion, and problem-solving skills. Familiarity with CRM tools and dialer systems is preferred. Understanding of MS Excel is strong plus What We Offer Competitive salary and performance-based incentives. Opportunity to work with one of the fastest-growing fintechs in the region. Modern workspace, training, and growth opportunities. Exposure to multi-national customer interactions and regional collections best practices.

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About Your Role: It is a comprehensive and hands-on experience designed to accelerate your growth within the dynamic realm of Product. You will work with an executive mentor to help tackle company-wide initiatives with key stakeholders and gain professional development while handling live business challenges, making a mark from day one. Key Responsibilities: Create high quality requirements and user stories that accurately capture the user’s pain point Collaborate closely with cross-functional teams, including engineering, design, and marketing to deliver high quality products on time Work with squad members to gather feedback and incorporate it into the product development process. Support product policies and procedures, ensuring compliance with regulatory requirements Support the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers. Coordinate with Engineering, Design, Partner Care, and other stakeholders to manage the backlog, document requirements and acceptance criteria, and follow initiatives from discovery through launch. Analyze partner contacts, journey data, and operational insights to identify friction and help turn support-heavy processes into simple in-app self-serve workflows. Help build tooling and surveys that systematically collect partner insights and feedback, using the findings to improve processes and measure the support experience provided across Care. Ensure partners receive clear, contextual information about statuses, timelines, next steps, and actions required from them; particularly for disputes, compliance, onboarding, settlements, payouts, and account management. Support the automation, testing, launch, and continuous improvement of partner journeys, including clear exception handling and handoffs to Partner Care; track outcomes such as self-serve resolution, deflection, partner effort, and satisfaction. Your Expertise: Bachelor’s degree in Engineering, Computer Science, Business, Marketing or a related field. At a minimum, internship or co-op training experience in a relevant field with a maximum of 2 years of experience Fluent in reading, writing, and conversing in both Arabic and English. Demonstrated project management skills and ability to take ownership of deliverables to achieve desired outcomes. Skills Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. Excellent organizational skills with the ability to prioritize, multi-task, and work independently. Effective influencing and persuasion skills, using logical and data-driven business cases. Attributes Self-starter with a bias for action, thriving in fast-paced and ambiguous environments. Resilient and adaptable, with a can-do attitude toward challenges and opportunities. Goal-oriented, with a drive to set high personal standards and work collaboratively where needed.

Why Tamara? We’re proud to be Saudi’s first FinTech unicorn. Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration. If this sounds like you: curious, driven, and ready to build, we’d love to meet you Apply now and join the next generation of Builders! About Tamara's Builders Program At Tamara, we believe exceptional talent deserves an exceptional launchpad. Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early. Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace. From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence. Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now. About the role We’re looking for a fresh graduate or early-career Associate Data Scientist on a builder path. This role blends product thinking, applied statistics, and production-minded analytics. You will: turn ambiguous problems into measurable questions build reliable measurement (metrics and experimentation) create lightweight models and decision tools that teams can use in real workflows partner closely with engineering, product, and risk to improve customer outcomes and business performance build AI-assisted decision workflows (for example, LLM-powered analysis copilots backed by a curated metrics layer, with clear guardrails and validation) With the advancement of AI, we value people who have strong fundamentals and clear thinking. Understanding data generation, measurement, tradeoffs, and how to validate results matters more than memorizing tools. You'll learn how to use AI responsibly to move faster, while still owning correctness, robustness, and interpretation. Your responsibilities Define problems and measurement Translate product or business questions into testable hypotheses and clear success metrics. Build and maintain metric definitions and analysis templates so decisions are consistent and repeatable. Experimentation and causal thinking Design, analyze, and interpret A/B tests (and quasi-experiments when randomization is not possible). Partner with product and engineering to ensure correct tracking, guardrails, and experiment quality. Modeling for decisions (practical ML) Build baseline predictive and segmentation models (for example, churn propensity, risk signals, customer clustering) with clear evaluation and limitations. Focus on models that are actionable : who will use them, when, and what decision they change. Applied AI (LLMs) for analytics and decisioning Prototype small, safe LLM use cases that improve how teams explore data (for example, natural-language Q&A over a curated dataset, summarizing experiment results, or generating investigation checklists). Help define evaluation and validation approaches for AI-assisted outputs (sanity checks, golden queries, offline test sets, and human review loops). Partner with platform and security stakeholders to ensure AI workflows are permissioned correctly and avoid leaking sensitive data. Analytics that ships Create reusable, well-documented analysis assets: datasets, feature tables, notebooks, dashboards, and simple services or jobs. Collaborate with data engineering to productionize reliable pipelines where needed. Data quality and reliability Validate data inputs, monitor key metrics, and investigate anomalies. Document assumptions and build sanity checks so analyses and models are trustworthy. Responsible use of AI tools Use AI to accelerate coding, documentation, and exploration. Validate AI outputs, protect sensitive data, and follow safe data handling practices. Your expertise (must have) Fresh graduate or of relevant experience (internships, capstone projects, or part-time roles count). Strong SQL fundamentals (joins, aggregations, window functions). One programming language for data (preferably Python ) with basic skills in: Data manipulation (tables/dataframes) Statistics fundamentals (distributions, sampling intuition, confidence basics) Basic modeling (regression/classification basics and evaluation intuition) Strong analytical thinking: Ability to define a problem, validate data, and explain results clearly. Strong attention to detail and commitment to accurate, reliable outputs. Ability to work effectively in a team-oriented environment. Nice to have Exposure to experimentation platforms or frameworks (for example Statsig, Optimizely, internal experimentation tooling). Familiarity with modern analytics stacks (dbt, BigQuery, Snowflake, Looker, PowerBI, Tableau) through coursework or projects. Exposure to ML tooling (scikit-learn, notebooks, basic MLOps concepts) and version control (Git). Familiarity with LLM concepts (prompting basics, retrieval/RAG intuition, and evaluation approaches) through coursework or side projects. Understanding of product analytics concepts (funnels, cohorts, retention) and causal pitfalls (selection bias, confounding). Experience creating AI-ready data assets (clean semantic layers, metric definitions, data contracts, documentation, and sanity-check checklists). Knowledge of responsible data handling (PII basics, access controls, safe sharing). What success looks like You can independently deliver an end-to-end analysis with clear assumptions, validation steps, and a concrete recommendation. You help ship at least one decision tool (experiment, metric framework, or lightweight model) that changes a product or business decision. Stakeholders can run repeatable analyses with less back-and-forth, and your work reduces ambiguity in key metrics. You can spot when results look off, debug quickly, and explain the root cause.

Why Tamara? We’re proud to be Saudi’s first FinTech unicorn. Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration. If this sounds like you: curious, driven, and ready to build, we’d love to meet you Apply now and join the next generation of Builders! About the program At Tamara, we believe potential should be stretched early. Our Flagship Builders Internship & Co-Op track is crafted for students who don’t want a passive internship but a real seat at the table. If you’re hungry to apply what you’ve learned, in a fast-moving, high-performance environment, this is where you begin. Built for current students seeking internship or co-op opportunities, this track immerses you in meaningful, hands-on work across Product, Engineering, Design, and beyond giving you real ownership, not just exposure. You’ll contribute to real projects and solve real problems, gaining the kind of exposure that most early-career experiences simply don’t offer. We treat interns and co-op students as future builders, because in many ways, they already are. With our January and June cohorts, you’ll gain more than experience. You’ll gain momentum. Your role We're seeking an Accountant for our Finance team. You will be crucial in contributing to smooth month-end closing by assisting the team and preparing accurate, timely reports. Drawing on your proficiency in supporting the company's financial engine, you will be responsible for helping implement and maintain controls to ensure accurate information within the system to create unique experiences only Tamara can provide. With a proven track record of excellent communication skills and proficiency in MS Office (Word & Excel), and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented, persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities: Responsible for assisting the team during month-end closing Preparing reports as required in a timely and accurate manner Assisting the team with ad-hoc requirements such as audits Assisting in handling the financial operations of the company Assisting with implementing and maintaining internal financial controls and procedures Ensuring accuracy of data within the system Assisting the finance team with daily tasks Your expertise: Experience At a minimum, internship or co-op training experience in accounting tasks such as month-end closing, financial reporting, and supporting daily operations. Experience with month-end closing and financial reporting tasks. Familiarity with accounting software like Oracle is preferred but not required. Degree in Accounting or Finance. Skills: Proficiency in Microsoft Office, particularly Excel and Word. Basic understanding of accounting principles and financial reporting. Strong analytical and problem-solving abilities. Attributes: Detail-oriented and precise, with strong organizational skills. Proactive and dependable, committed to delivering timely outputs. Collaborative and adaptable, excelling in team-oriented environments.

Why Tamara? We’re proud to be Saudi’s first FinTech unicorn. Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration. If this sounds like you: curious, driven, and ready to build, we’d love to meet you. This opportunity is part of our commitment to developing local talent and is open exclusively to Emirati Nationals. Who this is for: Emirati Nationals, (family book holders) Early-career talent looking to build long-term careers in tech and fintech Individuals motivated to contribute to the UAE’s growing digital economy Apply now and join the next generation of Builders! About Tamara's Builders Program: At Tamara, we believe exceptional talent deserves an exceptional launchpad. Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early. Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace. From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence. Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now. About the role: We are seeking an AML Transaction Monitoring Ops to join our Compliance team. You will play a key role in performing day to day Anti Money Laundering and Counter Terrorist Financing activities to ensure compliance with UAE regulatory requirements including Central Bank of the UAE AML regulations and UAE Federal AML laws. You will support core financial crime controls including transaction monitoring customer due diligence sanctions screening and suspicious activity investigations. You will ensure timely escalation to the MLRO and accurate reporting to the UAE Financial Intelligence Unit in line with regulatory expectations. You will contribute to maintaining strong AML controls that protect the integrity of the financial system and support Tamara’s regulatory obligations as a fintech operating in a regulated environment. You are detail oriented analytical and proactive with the ability to handle sensitive information and make sound judgments in a fast paced environment. Your responsibilities: Transaction Monitoring and Alert Management Review and investigate AML alerts generated by the transaction monitoring system Identify unusual or suspicious patterns conduct detailed analysis and document rationale for closure or escalation Support tuning and calibration of transaction monitoring rules to improve effectiveness and reduce false positives Liaise with the MLRO on suspicious transaction reporting and escalation to the UAE Financial Intelligence Unit Contribute to AML training awareness and periodic control testing Customer Due Diligence Perform onboarding reviews to ensure accurate and complete KYC documentation for individuals and entities Support enhanced due diligence for higher risk customers politically exposed persons and adverse media cases Assist in periodic review and refresh of customer profiles in line with risk based approaches Screening and Sanctions Compliance Conduct name screening for customers and counterparties against sanctions politically exposed persons and adverse media lists Investigate and resolve potential matches in line with internal screening procedures Support the MLRO in maintaining sanctions lists system updates and control validation Your expertise Experience: 0 to 2 years of experience in Compliance AML CFT or Financial Crime within financial services fintech or banking Prior exposure to transaction monitoring sanctions screening or customer due diligence processes Familiarity with UAE AML regulations including Federal Decree Law No 20 of 2018 and related guidance is a plus Bachelor’s degree in Finance Law Business or a related field Emirati National required SkillS: Understanding of AML CFT frameworks including transaction monitoring customer due diligence sanctions screening and suspicious transaction reporting Strong analytical and investigative skills with ability to assess patterns and identify potential financial crime risks Ability to work with data and case management systems to support investigations and reporting Strong communication skills in Arabic and English for coordination with internal teams and regulatory stakeholders Ability to document findings clearly and maintain audit ready records Attributes Strong attention to detail with high levels of accuracy and accountability Organized and able to manage multiple cases and priorities effectively Proactive and solution oriented with a strong sense of ownership Collaborative and able to work effectively across Compliance Risk and Operations teams Motivated to contribute to financial crime prevention and uphold regulatory integrity