Stripe

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. What you’ll do We’re looking for an experienced writer to develop data-backed theses and original content pieces about how startups and AI-native businesses launch, monetize, and grow. In this role, you’ll collaborate closely with contributors across the product marketing, product, engineering, and demand generation teams to produce compelling content that engages and informs our audience. This is a unique opportunity for a collaborative writer and content producer who excels at translating complex concepts in AI, billing infrastructure, and revenue growth into accessible insights. Responsibilities Own content covering revenue strategies and pricing models, startups, and new developments in AI, working closely with product marketing to ensure our content reflects the latest industry advances and product news Coordinate with the demand generation team to identify opportunities for new editorial series and research agendas Pioneer new content formats for Stripe, including short-form content and multimedia projects that grow our audience Partner with the data science team and third-party agencies to surface relevant insights for existing and potential customers Ensure consistency and tone in messaging across Stripe channels, including blogs, guides, reports, and social-native content Manage a pipeline of content, ensuring clear communication and visibility across the organization Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A strong writer with 7+ years of experience in journalism, content marketing, or related fields, ideally with a focus on fintech or emerging technologies An analytical thinker who can derive original insights from data and market signals Skilled at combining various requests and feedback into a unified message A high quality bar for differentiated content Preferred qualifications Passionate about technology and eager to understand exactly how it works Discerning and constructive when giving edits Enthusiastic about developing new ways to engage and inform audiences Data-driven when making decisions and assessing impact Detail-oriented and consistent in your work Excited to work in a fast-paced environment where your efforts contribute to a greater goal and align with the company’s mission

Workplace Environments Project Manager (Europe, Middle East, and Africa) Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Environments team is part of the Workplace organization at Stripe, within the broader Finance organization. The team combines expertise in project delivery, interior design, and space planning to create welcoming, functional spaces that balance operational integrity with craft, beauty, and moments of whimsy. The team applies consistent global principles and high standards while responding to local culture, context, and user needs. The goal is to create workplaces that function intuitively, reflect Stripe, and help employees do their best work. What you'll do You'll shape and deliver workplaces across Europe, the Middle East, and Africa, leading projects that range from targeted improvements to complex fit-outs and major developments. You'll partner with regional and global teams to turn workplace strategy and standards into spaces that respond to local context and user needs. This role requires travel within Europe and occasional international travel based on project needs. Responsibilities Lead multiple workplace projects of varying sizes, complexity, and stages, with end-to-end accountability for scope, schedule, budget, risk, quality, and delivery Translate global workplace strategy, design guidelines, and operational standards into locally effective project plans and outcomes Establish project governance, including decision rights, stakeholder checkpoints, escalation paths, risk management, and concise reporting Lead technical due diligence and evaluate project constraints, delivery options, opportunities, and commercial trade-offs Partner with Workplace Design, Space Planning, Workplace Operations, Real Estate, Finance and Strategy, Information Technology and Audio Visual, Security, Legal, and other regional and global teams Select and manage external project managers, architects, engineers, contractors, furniture suppliers, and specialist consultants Ensure workplace designs function effectively and balance operational integrity with craft, beauty, and thoughtful moments of whimsy Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience directly managing workplace, commercial construction, or office fit-out projects across Europe, the Middle East, and Africa or multiple international markets Knowledge of construction delivery, including building services and mechanical, electrical, and plumbing systems, workplace technology, cost management, procurement, scheduling, and risk management Experience managing multiple projects, budgets, priorities, and external partners while maintaining a high standard of delivery Experience creating alignment across regional and global stakeholders, making informed decisions, challenging assumptions, and incorporating feedback Practical artificial intelligence literacy, including the ability to identify appropriate uses, evaluate outputs critically, and use artificial intelligence responsibly to improve the quality or efficiency of your work Preferred qualifications Experience as an in-house owner’s representative Experience reading and interpreting leases, work letters, landlord obligations, and related real estate documents Land-use or city-planning experience Facilities or workplace operations management experience Commercial kitchen and food-service programming, design, or construction experience Experience delivering projects with sustainability, wellness, accessibility, or indoor environmental quality goals

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises operations, hospitality-focused and financially responsible professionals who directly shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and programs, including a culinary team dedicated to preparing nutritious meals. What you’ll do We're looking for a strategic leader and experienced workplace manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You will be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our Dublin office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization. This role requires a high level of expertise and operational oversight—from understanding how the building functions top to bottom to governance of contractor team performance and ensuring financial accountability. A key part of the role is anticipating the needs of the business by understanding both the site and the broader context of company growth. You will gather and synthesize feedback from multiple sources to ensure the workplace strategy is informed by real insights from the ground. While enterprise workplace strategy is developed centrally, you are expected to bring informed recommendations based on local business needs and operational insight, and to own successful implementation and adoption at your site. Responsibilities: Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping & receiving, events support, and employee health and safety. Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent. Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement. Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams. Develop a strong rapport with locally assigned Stripes. Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations. Proactively anticipate business needs by understanding both local context and company priorities. Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards. Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement. Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets and events of the Dublin office. Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment. Craft relevant communications and documentation regarding Workplace policies and programs for Stripes. Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives. Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise. Who you are Minimum requirements: 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices Strong demonstrated ability in facilities management, vendor, and budget management Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making. Outstanding written and verbal communication skills An innovative mindset with the ability to drive exceptional workplace services and operational improvements Preferred qualifications: Proficiency in Google Suite, Slack and Jira A clear willingness to take a hands-on approach and dive into the details Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution. Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions The ability to thrive in a fast-paced workplace with rapidly changing priorities Adept at using and experimenting with provided AI tools for things like, identifying practical opportunities to automate routine work, generate operational insights from workplace data, and improve the experience for employees and visitors. An innovative mindset with the ability to drive exceptional workplace services and operational improvements

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises operations, hospitality-focused and financially responsible professionals who directly shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and programs, including a culinary team dedicated to preparing nutritious meals. What you’ll do We're looking for a strategic leader and experienced workplace manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You will be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our Bengaluru office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization. This role requires a high level of expertise and operational oversight—from understanding how the building functions top to bottom to governance of contractor team performance and ensuring financial accountability. Bengaluru is a complex site with a significant employee transportation program, and you will be accountable for the reliability, service quality, and continuous improvement of these operations. You will work in close strategic partnership with our integrated facilities management partner, establishing clear expectations, maintaining strong governance, addressing performance gaps, and ensuring services meet Stripe’s operational and workplace experience standards. You will also play a critical role in managing operational incidents and disruptions. This requires remaining calm under pressure, bringing structure to ambiguity, coordinating the appropriate internal and external partners, communicating clearly with stakeholders, and translating lessons from incidents into durable operational improvements. A key part of the role is anticipating the needs of the business by understanding both the site and the broader context of company growth. You will gather and synthesize feedback from multiple sources to ensure the workplace strategy is informed by real insights from the ground. While enterprise workplace strategy is developed centrally, you are expected to bring informed recommendations based on local business needs and operational insight, and to own successful implementation and adoption at your site. You will develop site-level plans, surface material risks early, and provide leaders with clear recommendations and trade-offs rather than simply escalating problems. Responsibilities: Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping & receiving, events support, and employee health and safety. Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent. Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement. Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams. Develop a strong rapport with locally assigned Stripes. Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations. Proactively anticipate business needs by understanding both local context and company priorities. Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards. Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement. Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets and events of the Bengaluru office. Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment. Craft relevant communications and documentation regarding Workplace policies and programs for Stripes. Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives. Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise. Who you are Minimum requirements: 7 years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices Strong demonstrated ability in facilities management, vendor, and budget management Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making. Outstanding written and verbal communication skills An innovative mindset with the ability to drive exceptional workplace services and operational improvements Preferred qualifications: Proficiency in Google Suite, Slack and Jira A clear willingness to take a hands-on approach and dive into the details Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution. Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions The ability to thrive in a fast-paced workplace with rapidly changing priorities Adept at using and experimenting with provided AI tools for things like, identifying practical opportunities to automate routine work, generate operational insights from workplace data, and improve the experience for employees and visitors. An innovative mindset with the ability to drive exceptional workplace services and operational improvements

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Workplace team is responsible for delivering welcoming, functional, and beautiful environments across the globe, and for ensuring that Stripe’s real estate portfolio evolves to stay aligned with our mission and the needs of our users. What you’ll do As a Workplace Design Coordinator at Stripe, you will help maintain and improve design quality across our global office portfolio. In this role, you will manage design standards and portfolio knowledge, review test fits and design submissions, identify design improvements for existing sites, and support strategic design programs spanning vendor partnerships, wellness, sustainability, and practical applications of artificial intelligence (AI). The ideal candidate combines strong design judgment with excellent communication and organizational skills, research chops, and follow-through. You can evaluate design information, synthesize findings, maintain clear documentation, and coordinate work across cross-functional internal teams and external partners with tact and precision. Responsibilities Design standards and portfolio knowledge: Maintain Workplace Design resources, including design guidelines, office categories, project books, and portfolio documentation; support updates to guidelines incorporating learnings from completed projects and portfolio audits; and create self-service tools that help internal teams and external partners understand and apply design standards Design review and portfolio improvements: Review test fits, design presentations, drawings, material selections, and project documentation to identify inconsistencies and provide design feedback, including what needs to change and why; partner with regional teams to audit and update existing offices, identify and understand user feedback and trends, and track recurring design issues to inform future recommendations and small-scale pilots Strategic design programs: Coordinate design work streams for bulk-deal and strategic vendor partnerships, and support wellness, sustainability, and inclusive design goals by establishing practical ways to track progress and research compliant products Innovation and practical AI: Explore, test, and document practical applications of AI for design research, documentation, portfolio analysis, and knowledge sharing, and translate pilot results into actionable guidance or self-service tools Cross-functional collaboration: Partner effectively with internal stakeholders, consultants, vendors, and cross-functional teams, including those working on audiovisual (AV)-integrated spaces, to deliver consistent design execution across portfolio touch points This role requires domestic and international travel Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor’s degree in interior design, architecture, design strategy, or a related field; experience in workplace design, interior design, architecture, or design strategy; and strong visual and spatial design judgment, design acumen, and familiarity with workplace wellness, sustainable design, accessibility, or inclusive design principles Proven experience reading and reviewing architectural plans, test fits, design drawings, material selections, and specifications; strong research and problem-solving skills; and a track record of translating research findings into actionable design recommendations Proficiency with design tools such as Revit, AutoCAD, and/or Bluebeam, planning applications such as Asana, and Google Drive and Google Slides Curiosity about AI and emerging tools, paired with a practical, thoughtful approach to experimentation and workflow enhancement Ability to independently manage defined work streams while seeking direction on novel, ambiguous, or high-impact decisions; excellent organizational skills and attention to detail; and strong leadership, relationship management, and written, visual, and verbal communication skills Preferred qualifications National Council for Interior Design Qualification (NCIDQ) certification or an architecture license, including either credential in progress Experience and/or interest in sustainable design and wellness, including WELL, Leadership in Energy and Environmental Design (LEED), or similar standards 5+ years of experience in technology-forward workplace design Design experience with hospitality, food and beverage spaces, or event spaces Strong cross-functional partnership experience, particularly with AV-integrated spaces Knowledge of Photoshop, Illustrator, SketchUp, and 3ds Max Experience with Rhino and Grasshopper

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s People Systems team sits at the intersection of technology and human experience. We are internal consultants who turn ambiguity into scalable solutions. As part of the People Solutions organization, we partner with Corporate Technology, Finance, and the wider People team, including Talent and Total Rewards, to build a world-class employee experience. We are a strategy-first, quality-focused team that values technical rigor, adaptable problem-solving, and deep empathy for the Stripes we serve. What you’ll do As a Workday Analyst on the People Systems team, you’ll help administer and improve Stripe’s Workday environment. You’ll support the operational, cyclical, and change-management work that keeps our systems running reliably while building technical depth across key Workday domains. You’ll work with People Systems teammates and cross-functional partners to turn well-defined requests into tested, documented system updates. You’ll own assigned workstreams with guidance and partner with senior teammates on complex changes, high-risk decisions, and system escalations. This role is well suited to someone who enjoys solving operational problems, working carefully with confidential data, and bringing clarity to Workday administration. Responsibilities Configure and administer assigned Workday capabilities across defined functional areas, including Core Human Capital Management, Security, Time Tracking, Absence, and Reporting Complete recurring operational work, including system queue monitoring, Workday Inbox support, account monitoring, access updates, routine data requests, compliance activities, and employee lifecycle processes Support configuration and reporting requests through Enterprise Interface Builder loads, compensation range and grade profile updates, entity work, organizational changes, and related data maintenance Conduct functional impact analyses, support daily change-management triage, and escalate complex or high-risk changes through established review paths Test Workday releases, new features, configuration changes, and cyclical processes, then document results and implementation guidance Triage Workday requests, gather requirements, clarify intended outcomes, resolve assigned issues, and partner with People team stakeholders on practical solutions Maintain support documentation and knowledge content, identify recurring issues and system gaps, and contribute to improvements in processes and the employee experience while following applicable security, access, and audit requirements Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of hands-on Workday configuration, administration, or human resources information system experience Experience configuring or supporting Workday Human Capital Management, Reporting, Security, Time Tracking, Absence, Payroll, or other employee lifecycle processes Experience supporting data loads, reporting requests, system changes, testing, or operational workflows in an enterprise human resources information system environment Experience working with confidential information and business-critical processes with close attention to detail Clear written and verbal communication skills, including the ability to document work, partner with stakeholders, and raise risks or blockers when needed Preferred qualifications Experience working with cross-functional teams on system or process improvements Experience with Workday Enterprise Interface Builders, calculated fields, and advanced, matrix, or composite reports Experience supporting Workday releases, user acceptance testing, change management, or recurring People cycles Workday certification or relevant Workday training Experience in consulting or another role supporting internal or external clients

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, our Bengaluru office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Bangalore team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do We’re hiring a hands-on Verification Risk Ops Associate to support large-user special handling, migrations, and ORR activities. This person will review KYC/KYB docs, run data queries and reports, manage queues and routing, troubleshoot with users, and lead large-scale migrations and grace-period deployments. Responsibilities Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale. Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions. Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes. Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues. Review KYC/KYB documents and make verification decisions for onboarding and exception cases. Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input. Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged. Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DRI; maintain timelines and clear exit criteria for projects. Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned. Minimum requirements Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe’s largest customers. Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions. Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment. User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions. Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies. User-First Approach: You are energized by the challenge of solving difficult problems and always maintain a user-first perspective. Preferred qualifications Technical Familiarity: Some experience with SQL. Some experience with API integrations. Risk & Compliance Background: Prior experience in KYC/KYB verifications, risk analysis, investigations, or risk operations. Industry Expertise: Risk experience in payments, e‑commerce, or fintech (specifically card-not-present risk) and knowledge of risk detection tools, prevention methods, and schemes. Growth Experience: Prior experience at a growth-stage internet/software company or across multiple industries/verticals. Stakeholder & Project Management: Excellent stakeholder management, communication, and negotiation skills, with experience working on project improvement initiatives. Queue Management: Experience working from queues and participating in incident/on-call rotations.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Research at Stripe Stripe’s mission is to increase the GDP of the internet and expand economic access globally. We design tools and infrastructure to help our users start, run, and scale an online business from anywhere in the world. We believe there are too many barriers to doing business on the internet and that opportunities are not equally distributed around the world. We also believe that building and growing a business online is a problem rooted in code, language, and design, not finance. That’s where you come in. We’re looking for an experienced UX Research Manager to join our growing UX Research team and help build, coach, and mentor a growing and highly skilled group of researchers. About UX research and the role The UX Research team is part of Stripe’s Design team. It works across brand and product initiatives to deliver products and experiences that meet user needs. Since Stripe’s main audience is people who build products, we take pride in creating user-friendly, user-focused experiences. In addition to conducting primary research, we enable other Stripes, including engineers, product managers, designers, and operations teams, to learn and apply research skills to global problems. You will help shape research as a core competency across Stripe and define how we put users first in our research. What you’ll do As a UX Research Manager, you will use your people-management and research expertise to lead a team of researchers that collaborates with product teams on core Payments and Risk products to build insight-driven product experiences. Core Payments includes Stripe’s in-person and online payment capabilities, checkout suite, Radar, and smart solutions that help businesses achieve optimal payment performance while balancing regulatory requirements, conversion, costs, and fraud considerations. You will report to the Head of Research. Responsibilities Lead, manage, coach, and mentor a team of researchers conducting mixed-methods research throughout the product-development process for Stripe’s Payments and Risk product pillar. Lead initiatives and guide the research team through artificial intelligence (AI) transformation in its internal processes, how it conducts research for Stripe users, and how it supports the changing needs of product partners. Share research insights that deepen Stripe’s understanding of user needs and identify opportunities to meet those needs. Grow the team to meet Stripe’s needs while developing individual contributors to deliver impactful, actionable research studies. Partner with Design and Stripe leadership to determine how to best use user research at Stripe and deepen our understanding of users. Work as a strategic partner to business leads, product managers, design leaders, and Stripe leadership. Define long-term strategy and short-term tactics for products by grounding decisions in user needs and insights. Prioritize research needs and approaches across multiple workstreams. Select the right project, scale, and scope at the right time, and deliver actionable insights. Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that support tactical research. Partner closely with other researchers to build Stripe’s research practice and infrastructure, including sourcing research vendors to support your team’s work. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of relevant user research experience working on digital experiences and generating actionable insights that drive impact. 3+ years of people-management and leadership experience. Experience directly managing, coaching, and developing a team of user researchers, as well as recruiting and building research teams. Ability to set and achieve priorities that balance the needs of users, projects, the Research team, and Stripe. Experience conducting project work while mentoring and supporting a team of user researchers as they develop their craft and conduct research. Preferred qualifications Relevant experience in financial technology, particularly payment processing. Ability to motivate and inspire people to do their best work. Experience conducting complex research at scale using a range of methods, including qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluations, and diary studies. Experience conducting primary research while mentoring and supporting a team of user researchers as they develop their craft and conduct research. Excellent written and verbal communication skills, including experience rolling out large-scale research programs. A consistent focus on users and their needs, with experience driving impact from insights. Understanding of the balance between speed and rigor, and how research translates into design, product, and business decisions. Ability to work with urgency and focus while adapting methodological rigor to the situation. Experience building or scaling research platforms, systems, or programs.

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Drive risk strategy for company-level strategic initiatives, which includes: partnering with the company’s product, legal, operations, sales, and partnerships teams to solve risk problems and ensure a positive user experience. Perform research and analysis to assess Stripe’s current risk performance and develop and prioritize long-term strategic plans for future growth. Increase business enablement, allowing the types of supportable merchants to safely grow at scale, continuously optimizing for efficiency and effectiveness, and stay hyper focused on a positive user experience. Challenge the status quo and provide multiple alternative solutions and key execution criteria. Execute special projects and provide ad hoc analyses as initiatives, products, risks, and opportunities are constantly evolving. Who you are Minimum requirements Must have a Bachelor's Degree or foreign equivalent degree in Law, Business, Policy, Development Studies, or a related field, plus five (5) years post-bachelors, progressive related work experience as a Risk Strategist or a related occupation. Must also have five (5) years of experience in each of the following: Developing risk strategies and solutions and working with technical products, including working with product and engineering, and operations teams for implementation; Distilling complex, ambiguous risk and policy problems into clear guidance for internal stakeholders and company users; Translating business requirements to technical configuration; and Deriving insights from complex or technical problem spaces and evangelizing actionable product recommendations. Salary: $161,637 - $204,000/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting permitted. Up to 10% International and Domestic Travel Required. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends . NY79 #LI-DNI

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Escalations team offers a single point-of-entry for all user escalations raised by Stripes on behalf of a user. This team is accountable for all user escalation resolutions by either direct responsibility for resolution or by partnering with other support and non-support teams to facilitate a resolution. We aim to help users find speedy issue resolution and alleviate confusion and unnecessary effort from non-Support Stripes to do this. We dig into specific user escalations to find top drivers for our most frequent and painful issues affecting our largest users as well as analyze the experience for the broader subset of users. Ultimately, these cases often shine a light on points of failure within Stripe, and the User Escalations team has the opportunity to create transformative user experiences, while also helping edit Stripe to rectify the structural issues that resulted in the escalations in the first place. This is a high visibility, high impact role, with the responsibility to work with users and cross functional stakeholders, all while helping build this team from the ground up. What you’ll do In this role, you will play a vital part in addressing user escalations at Stripe, focusing on swift and effective resolution. You’ll engage directly with users and the reporters of the escalations, while also collaborating with product and engineering teams to ensure user issues are resolved effectively. Additionally, you will leverage data and insights to identify trends, root causes and drive support improvements across the wider organization. Responsibilities Respond to the most complex User Escalations from Stripes (including executives) and provide concise, relevant, executive-level updates on a regular basis during business hours Monday through Friday Communicate directly with users to solve the most painful problems, via email and phone Directly, or in partnership with other Stripe teams, drive fast resolution and demonstrate extreme ownership in solving users issues completely Independently identify issues, trends, and process breakdowns across complex escalations through data-driven root causes analyses Lead complex, multi-stakeholder initiatives with partner teams to identify remediations to address root causes of escalations and drive change that will have the greatest strategic impact Understand and help influence the relevant product roadmaps that will address the most frequent user escalations Share findings and insights with leaders through written documents and live presentations Represent the team in cross-functional forums to advise on systemic improvements, advocate for user experience, and influence the broader organizational strategy. Challenge the status quo, identifying how and where Stripe needs to improve to better serve users at an organizational level Build team culture, training materials, and continually edits our processes for more efficiency Support training and socialization efforts for process adoption across Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in a user support (customer facing) role Prior experience in troubleshooting and working on short SLA cases / escalations. Prior experience working on projects or process improvement initiatives Sound judgment and impeccable attention to detail Deep sense of customer care and users-first perspective Experience leading multiple concurrent projects or process improvement initiatives Unflappable, exothermic energy under pressure Comfort with ambiguity and a proven ability to create order out of chaos by building processes that help the team run better and deliver a better user experience Solid stakeholder management skills and an ability to influence others to drive progress Advanced understanding of AI tools to optimize operational workflows Preferred qualifications Analytical rigor and the ability to use data to inform decisions; comfort with SQL Experience in large / enterprise users is a plus Experience communicating / presenting complex situation and insights to executives

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Financial Crimes Compliance Risk Oversight (FinCRO) team is looking for a U.S. Regulatory Compliance Lead for our Banking-as-a-Service (BaaS) business. You’ll own second-line oversight of Stripe’s U.S. BaaS products and bank-fintech partnerships. The work is practical and cross-functional: turn federal and state requirements and supervisory expectations into clear policies, controls, monitoring, evidence, and ownership. What you’ll do This role is focused on U.S. BaaS regulation. You’ll work across sponsor-bank and fintech responsibility mapping; BSA/AML and sanctions; consumer protection and fair lending; deposits and FDIC insurance representations; privacy, cybersecurity, incident response, and third-party risk; complaints and disputes; payment network and ACH rules; state money transmission and lending requirements; and regulatory exams, remediation, and change management. Responsibilities Own the second-line compliance framework for Stripe’s U.S. BaaS products (i.e., Capital, Issuing, and Treasury) and bank-fintech partnerships. Make sure responsibilities are clear across Stripe, sponsor banks, program managers, processors, and other partners. Turn U.S. federal and state laws, guidance, enforcement actions, and supervisory expectations into practical policies, product requirements, controls, procedures, evidence standards, and monitoring. Set and oversee controls for BSA/AML, customer identification and verification, customer due diligence and beneficial ownership, transaction monitoring, suspicious activity escalation, sanctions screening, and recordkeeping. Oversee consumer and lending compliance for BaaS products, including UDAAP; Regulations E, Z, B, and DD; fair lending; FCRA; SCRA; FDCPA; complaints and disputes; adverse action; collections; marketing and disclosures; fees; account restrictions; and account closures. Oversee deposit-product compliance, including FDIC insurance representations, Reg CC, pass-through insurance requirements, pooled or custodial structures, customer-level records, ledger integrity, reconciliation, and access to funds. Define compliance expectations for privacy, cybersecurity, incident escalation, operational resilience, business continuity, data access, record retention, and an orderly wind-down of BaaS programs. Provide second-line oversight on behalf of sponsor banks and other BaaS partners through risk assessments, due diligence, contract requirements, control testing, performance and complaint monitoring, issue management, and exit planning. Review new U.S. BaaS products and material changes. Identify applicable obligations, control gaps, licensing implications, and launch conditions, then drive remediation to closure with clear owners. Keep pace with U.S. BaaS regulatory developments and enforcement trends, assess what they mean for Stripe, and coordinate timely changes with first-line teams. Help Stripe prepare for and respond to U.S. regulatory exams, supervisory engagements, audits, and formal commitments. Maintain defensible obligation mappings and evidence, identify gaps, and oversee remediation. Work closely with Product, Legal, Risk, Engineering, Operations, Internal Audit, sponsor-bank teams, and other specialists. Clarify ownership, challenge control design and execution, and give leaders a clear view of risk and progress. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements At least 7 years of experience in U.S. banking, fintech, or financial-services compliance, including substantial work with BaaS, bank-fintech partnerships, embedded finance, or deposit, card, payment, or lending products. A deep understanding of the U.S. regulatory framework for BaaS and how responsibilities are divided among sponsor banks, fintechs, program managers, processors, and other service providers. Hands-on expertise across several relevant areas, such as BSA/AML and sanctions, consumer financial protection, fair lending, deposit and FDIC insurance requirements, third-party risk, complaints and disputes, privacy and cybersecurity, ACH or card programs, and state money transmission or lending requirements. A track record of turning complex U.S. legal and regulatory requirements into practical policies, product requirements, controls, procedures, monitoring, testing, and evidence. Experience with the full compliance control lifecycle: assessing risk and obligations, designing and implementing controls, documenting decisions, testing or monitoring, managing issues, overseeing remediation, and reporting to governance forums. Experience reviewing new products and material changes, as well as supporting regulatory change, licensing analysis, exams, audits, enforcement remediation, or commitments to regulators and Boards. Sound judgment, especially when ownership, regulatory precedent, or operating boundaries are not clear. You know how to separate second-line oversight from first-line execution and still move the work forward. The ability to influence and coordinate across Compliance, Legal, Product, Engineering, Risk, Operations, Internal Audit, sponsor banks, and senior stakeholders without relying on formal authority. Clear, concise writing and strong documentation skills. You can explain complex BaaS requirements and control decisions to technical, business, governance, partner-bank, and regulatory audiences.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team To further this important mission, we are building the foundation for a long-term talent bench at Stripe. We believe every campus hire can build products with meaningful impact at Stripe, and provide a far-reaching impact for anyone trying to grow their business online. We are looking for a University Recruiter to join our team to attract and hire the very best junior talent, while providing each candidate with an exceptional experience. This is a 12 month fixed term contract. What you’ll do We’re a small but mighty team, and are committed to big results. You will help shape the future of our early-stage programs and be responsible for all parts of the campus recruiting life cycle, including, but not limited to, organizing and leading on campus events, driving a strong and diverse candidate pipeline, branding, building relationships with internal stakeholders, and managing our global internship program. You must be a builder who thrives in a learning environment - unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. Responsibilities Partner closely with Stripe’s engineering organization to build the foundation of our early-stage university program Manage the full-cycle recruiting process for new graduate and intern candidates across multiple roles and offices Develop deep relationships with university groups, including faculty and student organizations, to design school-specific strategies that enhance our value proposition and brand on campus Plan and execute on campus events with a focus on early engagement, education, and strategic branding Screen candidates and ensure that our hiring process is consistent and inclusive Drive a positive candidate experience for every new graduate and intern candidate considering a career at Stripe Build and iterate on our year-round internship program alongside teammates and cross-functional stakeholders Act as a resource to interns from hire to full-time conversion Proactively share data-centric updates with internal stakeholders to maintain aligned decision making and build trusted partnerships Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A minimum of 5+ years full-cycle university recruiting experience in a fast-paced, high-growth environment A passion for building teams and delivering exceptional candidate experience Excellent verbal and written communication skills, with an appropriate blend of professionalism and friendliness Proven abilities to create a strategic campus strategy and build a diverse pipeline An active and data-driven approach to problem solving; you may enjoy making sense of the trends and using the insights to better your process to make it more efficient A growth mindset and truly flexible. You can shift tasks and priorities as circumstances change (At a fast-growing startup, they often do) An interest in working in a cross-functional and fluid environment, the ability to learn quickly, and no desire to take yourself too seriously (a wry sense of humor is always appreciated!) Ability and willingness to travel up to 30% during peak recruiting cycles and work flexible hours as needed

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team We’re a small but mighty team, and are committed to big results. You will help shape the future of our early-stage programs and be responsible for all parts of the campus recruiting life cycle, including (but not limited to) organizing and leading on campus events, driving a strong and diverse candidate pipeline, branding, building relationships with internal stakeholders, and managing our global internship program. What you’ll do Responsibilities Partner closely with Stripe’s engineering organization to build the foundation of our early-stage university program Manage the full-cycle recruiting process for new graduate and intern candidates across multiple roles and offices Develop deep relationships with university groups, including faculty and student organizations, to design school-specific strategies that enhance our value proposition and brand on campus Plan and execute on campus and virtual events with a focus on early engagement, education, and strategic branding Screen candidates and ensure that our hiring process is consistent and inclusive Drive a positive candidate experience for every new graduate and intern candidate considering a career at Stripe Build and iterate on our year-round internship program alongside teammates and cross-functional stakeholders Act as a resource to interns from hire to full-time conversion Proactively share data-centric updates with internal stakeholders to maintain aligned decision making and build trusted partnerships Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A passion for building teams and delivering exceptional candidate experience for early talent Excellent verbal and written communication skills with an appropriate blend of professionalism and friendliness Proven abilities to create a strategic campus strategy and build a diverse pipeline An active and data driven approach to problem solving, using data to identify trends and applying insights to drive efficient recruiting strategies A growth mindset and is truly flexible, can shift tasks and priorities as circumstances change (At a fast-growing startup, they often do) An interest in working in a cross-functional and fluid environment, the ability to learn quickly, and welcome new perspectives Ability and willingness to travel up to 30% during peak recruiting cycles and work flexible hours as needed Preferred qualifications A minimum of 3-4 years full-cycle university recruiting experience in a fast-paced, high-growth environment

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual. What you’ll do As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery. Responsibilities Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities Design assessment methodologies aligned with leading accreditation frameworks and practices Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns Harmonize our training efforts across our Stripe Delivery Centers Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal Preferred qualifications Experience leveraging learning management systems and/or other content delivery platforms An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues The ability to distill complex information into clear, concise deliverables Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions Strong written and verbal communication skills with experience giving presentations

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About Third Party Risk The Third Party Risk Management (TPRM) team is accountable for defining, maintaining, and overseeing the third party risk framework, policy, and inventory in accordance with management expectations and best practices. We are focused on assessing and managing risks exposed through our relationships with third parties, adhering to regulatory guidance, and driving operational efficiencies across risk teams. TPRM is a regulatory obligation for Financial Services companies. What you’ll do We're looking for a Third Party Risk Analyst to join our growing team. This individual will support the ongoing operations of the existing framework for identifying, assessing, and managing third party risks to protect Stripe. Responsibilities Conduct third party assessments while facilitating the process through closure. Conduct risk domain reviews owned by TPRM including reputation, financial, anti-bribery and corruption, and sanctions risk. Responsible for the integrity and maintenance of the third party risk inventory including reconciliation to other internal data sets. Prepare and continuously improve third party risk reporting for senior leaders, relevant stakeholders, and governance groups. Partner with the US TPRM team to drive execution and delivery of required procedures to maintain ongoing regulatory compliance operations for programs including the Digital Operational Resilience Act (DORA) and global outsourcing regimes. Work closely with internal teams at Stripe to coordinate procedures, gather inputs and handover to US TPRM. Maintain procedural documentation, driving consistency and alignment across our procedures. Identify opportunities to improve processes and contribute to scaling our program globally. Ability to escalate issues and risks to management upon identification. Be a part of building a brand new team for Stripe and leading the way towards a culture of compliance. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of relevant experience in risk and compliance which could include third party, operational, enterprise, or other areas of risk and compliance management Self-disciplined, diligent, proactive, organized, and exceptionally detail oriented An extremely responsive and collaborative team-player User first mindset and are energized by the challenge of solving difficult problems Solution-oriented mindset with enthusiasm for establishing best practices Humble and have a proven track record for working well across teams A proven ability to build strong collaborative working relationships with business partners A proven ability to be a self starter capable of driving business results without significant supervision The ability to maintain high performance under tight timelines and a “roll up your sleeves” mindset to get any job done The ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast-moving environment Excellent verbal and written communication skills Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions Independently analyze and evaluate information from various data sources to determine a course of action for a matched case Demonstrated experience partnering with cross-functional stakeholders Demonstrated history of taking on various types of challenging projects and producing results You will also likely have (not required): Strong knowledge of gSuite tools, Tableau and other data reporting tools including experience working with/analyzing data sets. Knowledge in the fintech industry The ability to be flexible and comfortable with changing requirements A builder's mindset and a willingness to question assumptions and conventional wisdom A passion for creating new systems and solving problems via infrastructure and automation Eagerness to stay updated on emerging trends, regulations, and industry standards related to third party risk management and integrate them into Stripe's program

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team This role sits within the Affiliates pillar of the Financial Crime, Compliance and Risk Oversight (FinCRO) organization, reporting to the Asia-Pacific Affiliates Lead. As the named Regulatory Compliance and Money Laundering Reporting Officer (RC and MLRO) for Stripe Thailand, you'll serve as the principal decision-maker and strategic lead on regulatory compliance and financial crime risk management, playing a critical role in ensuring continued safe growth in Thailand. You'll also be the public face of FinCRO in Thailand, with deep subject matter expertise and a proven track record building and evolving technology-forward regulatory compliance and financial crime programs. What you'll do In this role, you'll own Stripe Thailand's regulatory compliance and financial crime programs, ensuring they're designed to prevent, detect, and report financial crimes efficiently. You'll engage directly with local regulators, financial partners, and internal stakeholders to shape the future of fintech oversight and ensure compliance by design across product development. Responsibilities Develop and implement a regulatory compliance strategy for Thailand that aligns with global FinCRO objectives, leverages AI, data science, and automation, and includes regular reporting to the Stripe Thailand Board of Directors on the health and effectiveness of compliance programs Own and enhance Stripe Thailand's compliance programs as the RC and MLRO, ensuring the financial crime program prevents, detects, and reports money laundering, terrorist financing, and other financial crimes Proactively engage with local regulators to shape fintech oversight, advocate for technology-enabled compliance solutions, and serve as the primary point of contact for regulators in Thailand Represent Stripe in external forums and industry groups to help modernize regulatory expectations for the fintech era Build and maintain relationships with key financial partners, including banks, payment networks, and third-party providers, serving as the senior point of contact for escalations Provide expert compliance guidance to stakeholders on product development, fostering compliance by design Act as the Resident Director for the Thailand entity, meeting all the legal governance requirements and fulfilling necessary fiduciary responsibilities. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in financial crime, with a focus on financial services, fintech, or payments Deep knowledge of financial crimes and financial services laws and regulations in Thailand High professional fluency in Thai and English Preferred qualifications CAMS certification or other relevant professional certifications as required by Thai regulators Experience working in a global, matrixed organization Experience navigating regulatory requirements in a high-growth environment High data literacy and ability to work closely with data teams to identify emerging financial crime patterns and validate the effectiveness of detection models Problem-solving skills with a data-driven approach to decision-making

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts. Responsibilities Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders Utilize data as a core tool for guiding people management strategies and optimizing team productivity Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making Manage capacity and scheduling, dividing and assigning work between team members. Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues. Ensure your team has strong data analysis and Technical skills needed to be successful in their role. Setting clear goals and expectations for individual and team performance. Foster a culture of continuous improvement to refine team processes and procedures. Support recruitment and hiring initiatives. Coach and mentor individuals to meet career via structured career development conversations. Provide continuous performance feedback and facilitate periodic formal performance reviews. Drive and own initiatives that make the team a warm and welcoming place to work. Keep the team engaged and motivated towards their work. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Been performing well in your current role for a minimum of 12 months** 9+ years experience and at least 1-2 + years experience leading operations teams SQL, Data Analysis and Payments Reconciliation Skills Strong Ownership mindset and ability to get the team unblocked with internal/external help Excellent interpersonal and communications skills Exemplary planning and time management skills Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results Previous experience mentoring others and are able to constructively provide feedback to others. Ability to motivate the team and keep them engaged in an otherwise structured process Proven ability to be subject matter expert in the relevant line of business Preferred qualifications Previous experience in a team lead or people management role Prior experience in Reconciliation and operations data analysis

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do Responsibilities Troubleshoot and solve complex problems Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams across the globe Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You are a recent graduate with less than 12 months of full-time working experience or a 2026 graduate with full-time availability. You have experience in writing SQL queries to query relational databases. You have strong analytical skills to investigate, prioritize, and identify the root cause of issues. You have excellent English communication skills, both written and verbal. You have a user-first mindset and are energized by the challenge of solving difficult problems. You excel in analytical thinking and problem solving. You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges. You have a process-oriented mindset and ability to get things done. You enjoy working in an in-office environment with strong cross-team collaboration and support. You are able to prioritize and enjoy working in a quick-moving environment. Preferred qualifications You have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges. You have experience identifying and triaging technical issues. You have Python or Scala knowledge.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of work experience in a B2B customer-facing technical support organization or in engineering Experience working closely with engineering teams and providing technical feedback on customer issues Ability to debug and triage bugs and escalations from customers Can communicate technical capabilities of the product to customers Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly A mindset of customer empathy and ability to solve challenging problems Preferred qualifications Experience as an early or founding member of a support team, including building processes from scratch Startup experience and familiarity with scaling a support team Programming experience in one or more of Typescript, Python, or Ruby You have worked on modern enterprise software which is business critical Experience creating knowledge base articles and internal documentation Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of work experience in a B2B customer-facing technical support organization or in engineering Experience working closely with engineering teams and providing technical feedback on customer issues Ability to debug and triage bugs and escalations from customers Can communicate technical capabilities of the product to customers Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly A mindset of customer empathy and ability to solve challenging problems Preferred qualifications Experience as an early or founding member of a support team, including building processes from scratch Startup experience and familiarity with scaling a support team Programming experience in one or more of Typescript, Python, or Ruby You have worked on modern enterprise software which is business critical Experience creating knowledge base articles and internal documentation Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Manager of the Technical Solutions Engineering (TSE) team will grow and inspire the team responsible for the success of developers and our largest users integrating with Stripe's platform & products. What you’ll do At Stripe we consider the developer experience to be central to the overall experience of our customers. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building & growing complex systems on our financial infrastructure. Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering team is the glue to make that possible. We make our users feel empowered when we show them about something Stripe could do that they didn't think was possible. Internally, we champion developer experience as central to the overall experience around Stripe. Responsibilities Define and deliver a comprehensive technical support experience for developers and our most complex users (via internal user-facing teams) integrating Stripe Develop both the long-term vision and strategy for the Technical Solutions Engineering team and manage day-to-day operations Develop relationships across the entire organization at Stripe to influence others in aiming for the best developer experience possible Work cross-functionally across Stripe to bring innovative ways to make Stripe’s developer experience even more self-serve & impactful. Recruit, coach, and develop user facing engineers Inspire, motivate and enable individual development and promote career growth of the team Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer support experiences Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Experience leading, managing and developing user-facing engineering teams Background in software development in one or more programming languages Your immediate team is based in Singapore and Japan, with US-based management (Central Time). This role requires a work schedule that provides meaningful daily overlap with APAC business hours. For candidates based in the United States, this role is only suitable for those in Pacific Time zones, working approximately 11 AM to 8 PM PT. The exact hours are flexible within that range, but APAC overlap is a firm requirement of the role. Preferred qualifications Direct experience as a user-facing engineer is highly desired. You attract great teammates. You encourage a healthy work environment that’s both supportive and challenging. You’re excited to help engineers develop new skills and advance in their careers. You understand what makes teams successful and what role a manager can play in that process. You’re clear and persuasive in writing and in person. You lead by example, by setting the right context, and by helping teammates do their best work. You know when to let a team work through problems and when to jump in to help. You’re technical enough to ask engineers good questions about design and integration decisions.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems. What you’ll do TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s products, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe. Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for you to take on this role with others on the team and Stripes broadly, as teaching is a great way to learn and to reinforce what you know. If you’re someone who enjoys working with all kinds of code, is a fast researcher, a strong writer, and enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you! Responsibilities Communicate with a number of external developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages (including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android). Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord) Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure. Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better. Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings. Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly e.g. a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool. Act as a developer advocate and educational resource internal to the organization by regularly assembling training for non-developers internal to the organization and responding in real-time to product integration questions. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 4 years of full-stack software development experience, with a proven track record of building web or mobile applications that deliver high-quality user experiences Direct experience explaining technical concepts, and would be comfortable explaining how Stripe works to both technical and non-technical audiences Understands how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written Ability to help users during working hours in the region you are in. This may occasionally include providing weekend coverage for monitoring/supporting critical infrastructure, which TSEs are uniquely equipped to assist with given the team’s knowledge around Stripe’s products and active integrations. The team is largely remote, and we are very supportive of working arrangements that allow for family care and other needs to be met. Preferred qualifications Enjoys writing in a clear and quick manner General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts Experience teaching or coaching developers Comfort working with a great deal of autonomy and limited supervision Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems. What you’ll do TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s products, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe. Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for you to take on this role with others on the team and Stripes broadly, as teaching is a great way to learn and to reinforce what you know. If you’re someone who enjoys working with all kinds of code, is a fast researcher, a strong writer, and enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you! Responsibilities Communicate with a number of external developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages (including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android). Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord) Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure. Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better. Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings. Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly e.g. a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool. Act as a developer advocate and educational resource internal to the organization by regularly assembling training for non-developers internal to the organization and responding in real-time to product integration questions. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. This role is remote but requires candidates to be located in the Mountain or Pacific time zones. Minimum requirements At least 4 years of full-stack software development experience, with a proven track record of building web or mobile applications that deliver high-quality user experiences Direct experience explaining technical concepts, and would be comfortable explaining how Stripe works to both technical and non-technical audiences Understands how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written Ability to help users during working hours in the region you are in. This may occasionally include providing weekend coverage for monitoring/supporting critical infrastructure, which TSEs are uniquely equipped to assist with given the team’s knowledge around Stripe’s products and active integrations. The team is largely remote, and we are very supportive of working arrangements that allow for family care and other needs to be met. Preferred qualifications Enjoys writing in a clear and quick manner General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts Experience teaching or coaching developers Comfort working with a great deal of autonomy and limited supervision Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. We lead cross-functional efforts across Engineering, Product, and go-to-market teams—balancing our users' business needs with technical constraints—and act as trusted partners and consultants who help businesses deliver more value to their customers, optimize their technical operations, and accelerate their global growth with Stripe. What you'll do As a Technical Solutions Consultant for Crypto, you will own the technical relationship for Stripe's most strategic crypto-native users: high-growth companies building on Stripe's crypto and stablecoin products, including Bridge and Privy. You will be the technical expert your accounts trust and rely on—developing deep relationships with their key stakeholders, mobilizing cross-functional teams across Stripe to resolve their most complex technical challenges, and proactively identifying opportunities that help them succeed and scale. Responsibilities Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders. Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed. Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy. Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size the business impact, surface it to Product and Engineering, and follow through to completion. Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines). Proactively review your accounts' implementations to identify improvements and surface potential issues—across areas like performance, reliability, and compliance workflows—before they impact the user's experience, and flag growth opportunities to partner teams. Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure. Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service. Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TSC coverage and effectiveness. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering. Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders. Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper. Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents. Excellent written and verbal communication and stakeholder management. You can hold both business-level and deeply technical conversations, and influence cross-functional teams. Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables. Comfort operating in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work. Preferred qualifications Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems. Background in payments, fintech, or cross-border money movement, including how traditional rails and stablecoin rails interoperate. Comfort with observability tooling for diagnosing production issues, such as Datadog or a comparable platform for log search, dashboards, monitors, and distributed traces. Experience with tools like Postman and cURL, light scripting in Python or Node.js, basic SQL, and AI coding agents for debugging and root-cause investigation. An operations-savvy mindset, with a track record of removing process friction and replacing one-off workarounds with scalable processes. Strong product sense and comfort translating customer business objectives into technical implementations and product feedback.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The recruiting team seeks to build the culture of Stripe by aligning the strongest global talent to our highest impact business needs. They focus on bringing Stripe’s operating principles to life in their recruiting processes, providing the highest-quality candidate experience, and leveraging data driven storytelling to influence the business. What you’ll do To further this important mission, we are looking for a consultative and creative recruiter to grow and scale our Frontend, Backend and Fullstack Engineering, Staff and Engineering Manager, and SpecTech teams across AMER. You’ll be a part of a collaborative team environment, partnering with a range of stakeholders to support the highest priority business needs across the Engineering organization. You can expect high impact and wide-ranging responsibilities: owning full-cycle recruiting, driving hiring strategy, and delivering best-in-class candidate experience. This person must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. Responsibilities Partner with multiple internal stakeholders with varying priorities to understand their hiring objectives and drive recruiting strategies to hit headcount goals Partner closely with recruiting analytics to ensure accurate reporting of hiring progress back to the business Build and drive cross-functional partnerships with compensation, human resources, finance and others to scale hiring across Stripe Consistently generate a healthy pipeline of high quality candidates by driving initiatives across branding, events, and employee referral channels Provide timely reporting of key metrics and insights to drive decisions and improve processes Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of full-cycle recruiting experience (in-house experience strongly preferred) Use AI and real-time data to speed up hiring, spot key trends, and give candidates and hiring managers a better experience Experience partnering with hiring teams throughout the recruiting process, acting as an effective hiring partner and trusted advisor High agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility Proven abilities to attract passive candidates and build a diverse pipelines An active and data driven approach to problem solving; you enjoy making sense of the trends and using the insights to better your process to make it more efficient Strong written and verbal communication skills with the ability to influence stakeholders internally and externally

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Tech Recruiting team is fuelling Stripe’s regional growth by aligning world-class engineering talent with our most critical business challenges. We don’t just hire, we integrate Stripe’s operating principles into every interaction, ensuring a candidate experience that is as seamless as our products. By blending data-driven insights with compelling storytelling, we serve as strategic advisors to our leaders and shape the future of Stripe. What you’ll do To support our long-term objectives in the region, we are seeking a strategic partner to scale our Technology teams across APAC. In this role, you will manage the full recruitment lifecycle while advising leadership on talent strategy and market insights. We are looking for colleagues who value a continuous learning environment and are committed to improving our processes through thoughtful experimentation and collaborative feedback. Responsibilities Build strong partnerships with hiring managers and cross-functional teams, including Compensation, People, Finance, Recruiting Operations, and business leaders, to align on hiring priorities and deliver against headcount plans. Work closely with stakeholders to translate changing business needs into practical recruiting plans, clear ownership, and timely actions. Lead the day-to-day execution of recruiting plans, including sourcing, candidate outreach, interview process management, offer support, and closing. Stay agile as hiring priorities, business needs, and market conditions change. Identify risks early, adjust plans quickly, and keep stakeholders aligned on trade-offs and next steps. Build and maintain qualified candidate pipelines through proactive sourcing, employee referrals, recruiting events, and local talent-market outreach. Share regular, data-informed updates on hiring progress, pipeline health, risks, and opportunities. Use stakeholder feedback and hiring data to improve execution and candidate experience. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have 6 - 10 years of full-cycle recruiting experience (in-house experience strongly preferred) Fluency in Mandarin Chinese, including the ability to communicate effectively with candidates in Taiwan, read Chinese-language materials, and understand local language usage in Taiwan to support recruitment for Taiwan-based roles. You have experience partnering with tech hiring teams throughout the recruiting process, acting as an effective hiring partner and trusted advisor You possess great written and verbal communication skills, with the ability to act as a trusted advisor to both internal stakeholders and external candidates. You demonstrate strong initiative and the ability to navigate complex, evolving environments with a high degree of autonomy. You take a data-driven approach to recruiting, using market trends and internal metrics to refine your strategy and improve process efficiency.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Money as a Service (MaaS) oversees a diverse portfolio of Stripe's core products and platforms, and our vision is to become the financial operating system for platforms and marketplaces globally. These offerings facilitate the global movement and management of funds for users. The teams that fall under the MaaS umbrella are Connect, Money Management, and Crypto. Together, these teams work to ensure Stripe users have the robust financial infrastructure and tools they need to power their businesses on a global scale. What you’ll do As a TPM, you will play a key role leading complex programs across multiple engineering, product and cross-functional (finance, legal, compliance, risk, and other) teams spanning Stripe. You will be responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs that help to solve complex problems and empower Stripe and our users. Responsibilities Drive functional and technical delivery of key team and org-wide programs/initiatives. Partner with Engineering Managers, Product Managers and other cross functional partners to define, scope, and drive large programs to conclusion. Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria. Make substantial improvements to how the teams you work with communicate and operate to significantly increase the productivity and efficiency of the teams. Define and produce high quality written proposals, communications and documentation. Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. Create widely circulated plans, driving consistency, clarity and building alignment across teams. Help influence peers / leaders and build consensus while dealing with ambiguity. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of software engineering, systems engineering and/or technical program management experience. Excellent analytical skills; you digest complex information and make recommendations. You have a track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership. You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization. You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals and best practices. Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. Ability to understand how functionality comes together (across products and platforms) to deliver value for users, and identify/mitigate delivery risks proactively; can propose and drive a technical solution Users-first and customer-focused mindset Preferred qualifications Experience in a global FinTech or banking organization

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Link is one of the fastest-growing consumer networks in the world, with 300M+ registered consumers. Our core mission is to make commerce seamless, helping merchants drive material gains in conversion and cost savings, while giving consumers a flexible and frictionless digital wallet they love. We're expanding beyond payments into identity and consumer finance, building the premier consumer network for next-generation commerce. In this role, you'd be joining a team that operates at the intersection of consumer experience, payments infrastructure, and financial products. Link spans multiple interconnected workstreams, including payment methods, money movement, fraud and authorization, consumer accounts and identity, and consumer preference, and a TPM here plays a critical role in keeping those threads aligned and moving forward at velocity. Additionally, you’ll work to build integrations between Link and many other parts of Stripe. What you’ll do Effective Technical Program Managers at Stripe always bias towards driving the right solutions for internal and external users, and delivering impact above all else. You'll do this even when it's not the easiest path, and requires difficult trade-off decisions. In this role, you'll help Link scale its consumer network and expand into new product surfaces by driving complex, cross-functional programs that span engineering, product, fraud, identity, and business teams. You'll look ahead and around corners to enable our teams to operate at their best, and identify opportunities to eliminate the unnecessary in delivering results. Responsibilities Independently define programs across Link's payment, identity, and consumer finance initiatives, including scoping, setting objectives, defining success criteria, and influencing resource allocation to deliver outcomes Apply consistent prioritization and decision-making frameworks across your programs, driving high-velocity yet durable decisions that move the team forward without creating downstream debt Identify obstacles and risks across Link's cross-functional workstreams, proactively communicate them to stakeholders, and develop plans to address and prevent their recurrence Represent the voice of Link's consumers and merchants to all stakeholders, translating user needs into clear program objectives and ensuring engineering and product decisions remain grounded in solving real problems Drive clarity across all stakeholders on goals, problems, and intended outcomes, serving as the connective tissue across Link sub-teams and their upstream and downstream dependencies. Operate similarly across Stripe, representing the Link org to collaborators in peer organizations. Develop a strong point of view on Link's product development strategy and use it to define programs with measurable outcomes, adapting them as the product and user needs evolve Understand the technical challenges across Link's systems, payment flows, identity infrastructure, fraud and risk models, money movement, and partner closely with engineering leads to define the most effective path to delivery Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of product management or technical program management experience, including managing programs across all phases of software development Proven track record of defining and executing complex programs across multiple functions in consumer-facing or payments products Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders Proven ability to navigate ambiguity, bring rapid clarity to multi-stakeholder problems, and drive teams toward effective solutions Working knowledge of API design and high-level system architecture, sufficient to partner with engineering teams on program delivery Preferred qualifications Experience working on consumer network products, digital wallets, or payments platforms at scale Familiarity with fraud and risk systems, identity verification, or financial compliance in a consumer product context Experience working across payments infrastructure and consumer-facing product teams simultaneously Background in collaborating with go-to-market, sales, or merchant-facing teams to deliver cross-functional outcomes

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Working with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions which span multiple domains; Define and produce high quality written proposals, communications and documentation. Execute on technical programs that require deep systems and engineering level knowledge; Partner with Engineering Managers, Tech Leads, Engineers and other Technical Program Managers to define, scope and drive large programs to conclusion; Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs; Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria; Elevate the execution muscle of engineering teams around you; Train them to be better at delivery where needed; Help influence peers / stakeholders and build consensus while dealing with ambiguity; Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level; Create widely circulated plans, driving consistency, clarity and building alignment across teams; Operationalize and execute critical cross functional programs spanning multiple engineering organizations for Infrastructure (Developer Infrastructure, Core Infrastructure, Service Infrastructure); Shape technical design, predicting technical roadblocks by collaborating with engineers, and identify trade-offs; Drive programs that span across Stripe in the core infrastructure of Stripe’s payment systems; Responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs. Solve complex problems and enable products and infrastructure at scale; Deliver exceptional results through building and implementing solutions that scale while protecting our users and serving the business; and Demonstrate deep technical expertise in software infrastructure (e.g. AWS Cloud Infrastructure, Microsoft Azure, Google Cloud, Oracle Cloud, etc.) Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Management Information Systems, or a related field, plus 5 years of progressive, postbaccalaureate experience in Software engineering, systems engineering or technical program management. 4 years experience in Core infrastructure including database, cloud compute, networking and services; 4 years experience in Program management during all phases of software development from kick-off to launch; 2 years experience in Service Oriented Architecture (SOA); 5 years experience in software architecture and systems design; 5 years experience in technical program management in software infrastructure; 5 years experience in cloud infrastructure in compute, networking, databases, or service frameworks; and 1 year experience in SQL. Salary: $173,400 - $260,200 This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 100% Telecommuting Permitted. Up to 10% Domestic and International travel required. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA41. #LI-DNI

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About our organization The Developer Experience & Product Platform (DEeP) organization empowers all of Stripe's products with a shared product platform that delivers high-quality, consistent, cross-product experiences across our UI and API surfaces. DEeP focuses on providing a scalable developer experience that any developer can leverage to accelerate a customer's ability to create value from Stripe. Within DEeP, the Extensibility program is how Stripe expands its total addressable market, and increases customer retention. With extensibility, Stripe becomes programmable — customers and product teams can adapt Stripe to their needs on a common platform. Stripe has three interconnected extensibility primitives: Scripts — Secure, isolated TypeScript runtime allowing merchants and developers to customize Stripe product behavior (e.g., discount calculations, invoice logic, proration). Custom Objects — User-defined data models (e.g., Shipments, Locations, Warranties, Entitlements) with first-class APIs, SDKs, and Dashboard experiences. Workflows — A programmable orchestration layer (graduating to GA at Sessions) enabling no-code and pro-code business logic across Stripe, including custom actions, delays, smart retries, and 3P integrations. These primitives are deeply interdependent, involve 10+ cross-functional teams and culminate in a flagship product launch. What you’ll do We are seeking a product-focused Technical Program Manager to drive the Extensibility program across the Workflows, Custom Objects, and Scripts workstreams. This is a newly created, high-impact role at the intersection of platform engineering, product management, and cross-organizational program ownership. In this role, you will own one of the most strategically consequential programs in DEeP — driving the direction, health, and outcomes of Stripe's Extensibility platform across Scripts, Custom Objects, and Workflows. You will set the program strategy in partnership with DEeP leadership, holding organizations accountable to the success of the program. Drive cross-org decisions across DRIs in Script Platform, Custom Objects, Apps, SDK, Observability, DevEx, and Versioning — actively resolving the hard, ambiguous integration and ownership questions that fall between team boundaries. Own the critical path to major launches — proactively shaping scope, driving descope decisions, and negotiating trade-offs across teams so that launches reflect deliberate strategic choices. Influence and shape product and engineering roadmaps — bringing a program-level perspective to team planning cycles, pushing back where individual team roadmaps are misaligned with broader extensibility strategy, and advocating for cross-cutting investments that no single team will prioritize on their own. Support ProServ and Partnerships — Ensure ProServ and Partnerships requirements are surfaced into the roadmap with the same rigor as product requirements, and hold the bridge between what the platform delivers and what those teams need to close and serve complex customers. Qualifications Minimum requirements 5+ years of technical program management experience with demonstrated success in driving complex cross organizational programs. Strong product sense and ability to understand enterprise customer needs Demonstrated ability to communicate with precision and credibility across engineering, product, and executive audiences, translating complex technical trade-offs into strategic decisions, and driving alignment. Demonstrated ability to lead and align cross-functional teams — driving decisions, resolving conflict, and building consensus across organizations with competing priorities Proven track record of successful program delivery in complex technical environments Bachelor's degree or equivalent practical experience Preferred Qualifications Background in product management or product operations Experience with developer platforms, API products, or payment systems

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe. What you’ll do Strategically support Stripe’s largest and most complex users. Responsibilities Provide a Gold Standard Experience to key stakeholders at your assigned accounts. Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development. Build long-term user relationships that increase loyalty to Stripe and its products. Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion. Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users. Lead user-facing meetings in person and by video. Contribute to the continued design of this support offering. Create user-facing content that provides long-term solutions. Who you are We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of enterprise-level, client-facing experience. Strong product sense and enthusiasm for solving difficult user-related problems. Strong written and verbal communication skills. Ability to lead complex integration conversations in a highly consultative and proactive manner. Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers. Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones. Strong technical troubleshooting skills and comfort working with technical teams. Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization. Bachelor's degree is required. Preferred qualifications Experience in the payments industry An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes. Experience managing small- to medium-scale projects. Strong organizational skills and a self-starting approach.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, improve their technical operations, and accelerate their global growth with Stripe. What you’ll do Responsibilities Provide a Gold Standard Experience to key stakeholders at your assigned accounts Work with the wider Operations team to share current-state information, resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development Build long-term user relationships that strengthen loyalty to Stripe and Stripe products Work across Stripe and users’ organizations to develop and implement operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas Partner closely with Customer Success and other user-facing teams to support Stripe users Lead user-facing meetings in person and by video Contribute to the continued design of this support offering and create user-facing content that provides long-term solutions Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 3 years of experience in enterprise-level, client-facing work in the Greater China Region Business-level spoken and written Mandarin Chinese is required because this role leads user meetings and handles technical, operational, and written communications with Mandarin-speaking users in the Greater China market. Strong product judgment, written and verbal communication skills, and a drive to solve complex user problems Ability to lead complex integration conversations in a consultative and proactive manner, build trusted client relationships, and engage in business and technical conversations at multiple levels of an organization Familiarity with application programming interfaces (APIs) and Structured Query Language (SQL), including the ability to explain API concepts, build basic SQL queries, modify more complex queries, troubleshoot technical issues, and work effectively with technical teams Preferred qualifications An operations-focused approach, with the ability to identify and remove process friction while building processes that can scale Experience managing small- to medium-scale projects Strong organizational skills and the ability to work independently Experience with tools and technologies such as Postman, Xcode, Python, webhooks, and extract, transform, and load (ETL) processes Experience in the payments industry

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s billing user segment consisting of complex and high-growth billing companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Partner closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders Drive publication of user case studies Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in enterprise-level client-facing work Demonstrated expertise supporting billing companies, usage-based, and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure. Strong product sense and energized by the challenge of solving difficult user-related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explaining API concepts to Stripe's largest and most technical customers Proficient in SQL and comfort building complex queries Familiarity using AI coding agents to solve problems Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Preferred qualifications Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL Ideal experience in the payments industry

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders Drive publication of user case studies Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in enterprise-level client-facing work Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies Strong product sense and energized by the challenge of solving difficult user-related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers Proficient in SQL and comfort building complex queries Familiarity using AI coding agents to solve problems Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Bachelors degree required Preferred qualifications Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL Ideal experience in the payments industry

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you'll do Responsibilities Provide a Gold Standard Experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Minimum 3 years of experience in enterprise-level client-facing work Strong product sense and a drive to solve difficult, user-related problems Strong written and verbal communication skills in English Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers Familiarity with SQL and the ability to build basic queries and modify more complex ones Strong technical troubleshooting skills and comfort interfacing with technical teams A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization Preferred qualifications An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes Experience in small-to-medium-scale project management Strong organizational skills and self-starting mindset Experience with tools like Postman, Xcode, Python, Webhooks, and ETL Experience in the payments industry

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do Strategically support Stripe’s largest and most complex users. Responsibilities Provide a gold standard experience to your assigned accounts’ key stakeholders Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe Lead user facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long term solutions Who you are We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience in enterprise level client-facing work Strong product sense and energized by the challenge of solving difficult user related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers Familiarity with SQL and comfort building basic queries and modifying more complex ones Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Bachelor's Degree required Preferred qualifications Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Experience with tools like Postman, xCode, Python, Webhooks, and ETL Experience in the payments industry

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support Operations (PSO) team plays a key role in efficiently solving our users’ issues. As part of our PSO team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Our Quality team sits at the heart of that mission. We are responsible for defining and upholding the standards that shape every user interaction across our support verticals. We believe that quality is not just a score — it is a reflection of the care and expertise we bring to every user, every time. What you’ll do In this role, you will own quality outcomes at your site, leading a team of approximately 6 Quality Analysts spanning multiple support verticals. Your team plays a critical role in upholding the quality standards that underpin the experience we deliver to Stripe's users and you will be the person who drives that standard forward at your site. Beyond your team, you will serve as a key voice in the evolution of our quality program and a strategic partner to vertical leads. To be a great fit, you will have a quality first mindset, the ability to translate data into action, a track record of coaching others to grow, and the cross functional credibility to influence without authority across a multi vertical environment. Responsibilities Own UIQ quality scores across all verticals at your site, driving teams to meet and sustain a minimum 90% quality score Serve as the final escalation layer for Disputes at your site, ensuring fair, consistent, and well reasoned outcomes Review quality trends for each vertical at your site, identifying patterns and surfacing risks before they become issues Complete case work to stay close to the day to day realities of the verticals’ subject matter and maintain subject matter familiarity Participate in calibration sessions across verticals to drive alignment and consistency in scoring Help lead rubric updates and contribute to the continuous evolution of our quality framework Drive projects at the quality program level, contributing to broader initiatives that improve how quality is measured and managed across PSO Deliver high-level quality reporting for all verticals at your site, providing leadership with a clear and actionable view of performance Provide insights and recommendations back to vertical leads, translating quality data into concrete operational guidance Manage and develop a team of ~6 Quality Analysts representing verticals including Payments, Revenue Suite, Account & Connect, Money Management, Enterprise, and Community Ops Set clear goals and expectations for individual and team performance Coach and mentor individuals through structured career development conversations Provide continuous performance feedback and facilitate formal performance reviews Foster a culture of continuous improvement and psychological safety within the team Drive and own initiatives that make the team an engaging and motivating place to work Support recruitment and hiring initiatives as the team evolves Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Experience coaching or leading teams, with a demonstrated ability to manage and develop individual performance Prior experience in a QA or quality assurance capacity within a product support or customer service organisation Experience mentoring others and delivering constructive, growth-oriented feedback Proven subject matter expertise in product support or customer service operations Ability to work cross-functionally across multiple teams or verticals to drive results and foster partnership Strong analytical skills — able to identify trends in quality data and translate them into clear, actionable insights Excellent interpersonal and written communication skills Exemplary planning and time management skills, balancing people leadership, reporting, and program-level responsibilities Preferred qualifications Experience delivering quality or business performance reporting to leadership Experience participating in or facilitating calibration sessions Experience contributing to rubric development or quality framework design Experience with new process launches and continuous improvement initiatives Stripe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Managed Support team enables platforms using Stripe Issuing and Treasury to provide high-quality support to their cardholders and account holders without building the full operation themselves. The team delivers branded and specialized support across areas such as account access, card management, transactions, fraud, disputes, and complaints, while owning the operational readiness and ongoing performance of each program. Working closely with Product, Engineering, Sales, and platform partners, Managed Support provides a scalable, reliable, and compliant customer experience as Stripe’s customers launch and grow their financial products. What you’ll do In this role, you will be managing up to 10 Operations Associates and act as their primary point of contact for performance management, coaching and planning. The Associates under your management are responsible for resolving our users’ most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, possess a deep expertise in customer service, and a passion for inspiring a team to deliver an incredible user experience. Responsibilities Guide the team in troubleshooting and resolving external user issues. Own operational performance, setting clear goals and driving delivery against individual and team KPIs. Manage capacity, scheduling, workload allocation, and day-to-day priorities. Ensure team members have the skills, tools, and resources needed to succeed. Identify and implement process improvements that increase productivity, reduce manual effort, and improve the user experience. Foster a culture of continuous improvement by refining team processes and procedures. Coach and mentor team members through structured career development conversations, continuous feedback, and formal performance reviews. Build an engaged, motivated, inclusive, and welcoming team environment. Support recruitment and hiring initiatives. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience leading operations teams as a team lead Excellent interpersonal and communications skills Exemplary planning and time management skills Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results Previous experience mentoring others and are able to constructively provide feedback to others Ability to motivate the team and keep them engaged in an otherwise structured process Proven ability to be subject matter experts in the relevant line of business Prior experience in customer service or internal/external user-facing operations Preferred qualifications Experience in delivering weekly and monthly business metrics and reporting Experience in new process launch and continuous improvement

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. We have a significant amount of work ahead, which gives you the opportunity to help put the global economy within everyone’s reach while doing the most important work of your career. About the Strategy and Transformation team The Strategy & Transformation team helps Stripe’s largest and most strategic users define and execute high-impact business and technology transformations. We work early in the customer lifecycle, alongside account teams and senior customer leaders, to connect business ambition with a practical path to value on Stripe. The team has established foundational Strategy & Transformation Consultant coverage across regions. We are now adding specialist advisors who bring differentiated expertise to the enterprise conversations where Stripe’s role must be understood not simply as a payments provider, but as an integrated financial backbone within a customer’s broader commerce and technology ecosystem. About the role As a Strategy & Transformation Advisor, Enterprise Commerce Architecture , you will be the senior strategic advisor for complex enterprise commerce transformations, Stripe integration engagements & pursuits across AMER. You will support and advise integration teams and our users on the most complex multi product Stripe integration engagements. Additionally, you will help customers develop a clear, prescriptive point of view on how Stripe should integrate into their future-state architecture — and what that means for their commerce platforms, order-management systems, ERP and finance estate, customer and loyalty systems, identity, data platforms, fulfillment operations, and engineering organization. You will partner with broader GTM, Solutions Architecture, and Product teams to increase customer confidence in Stripe’s ability to support consequential enterprise transformations. You will engage senior technical and business stakeholders, including CTOs, CIOs, Chief Architects, VP Engineering, and digital or commerce leaders, translating their strategic priorities into an enterprise commerce architecture, sequenced transformation roadmap, and clear implementation principles. You will have the opportunities to define the strategic architectural “what” and “why”: the target state, key design principles, trade-offs, dependencies, and path to value. You will also provide technical advisory support to Stripe’s Integration engineers, Solution Architects and Strategy & Transformation Consultants on the most complex opportunities. What you will do Lead architecture advisory for complex enterprise Stripe deployments Serve as a senior post-sales architecture advisor to a portfolio of global enterprise users with complex, multi-product Stripe integrations, helping them evolve from an initial solution vision to durable target-state integration and architecture decisions, supported by transformation roadmaps. Partner with Integration Engineers, Implementation Consultants, Engagement Managers, Account Executives, and Strategy & Transformation Consultants to shape post-sales architecture engagements and provide senior guidance, while detailed solution design and implementation delivery remain with the appropriate Stripe teams. Advise user technical teams on architecture-level decisions across the broader enterprise commerce, finance, and data landscape—including system-of-record boundaries, API and event design, data ownership, reconciliation, operational resilience, security and risk considerations, and organizational readiness. Act as an escalation and thought partner for complex enterprise architecture questions during implementation, expansion, and major evolution of Stripe integrations, translating technical trade-offs across Stripe products into clear decisions, dependencies, and business outcomes for customer and Stripe stakeholders. Shape enterprise commerce transformation strategy Lead executive discovery, strategy and architecture workshops for Stripe’s most strategic enterprise prospects and users. Assess a customer’s current commerce and technology landscape, identifying how payments and financial infrastructure interact with commerce, order management, ERP and finance, CRM, loyalty, identity, data, fulfillment, and risk systems and develop a prescriptive future-state point of view for how Stripe can serve as a financial backbone within that architecture. Translate business objectives—such as international expansion, omnichannel commerce, marketplace growth, subscription transformation, cost optimization, improved authorization performance, or faster product development—into clear architecture and operating-model implications. Define the enterprise-level principles, system boundaries, ownership models, integration patterns, data flows, and migration considerations needed to support the target state. Create multi-phased, dependency-aware transformation roadmaps that connect Stripe capabilities to measurable business outcomes. Increase confidence in strategic enterprise pursuits Partner with account teams, enterprise service managers, sales leaders, and senior solutions architects to identify pursuits where enterprise commerce architecture expertise will materially improve customer confidence or decision quality. Engage credibly with executive technical stakeholders as a strategic advisor and peer, not as a product vendor. Help customers understand the practical trade-offs between their current architecture and a future state that uses Stripe more deeply. Create clear executive narratives, architecture artifacts, transformation roadmaps, and decision materials that make Stripe’s role in the customer’s future state concrete. Support account strategy, opportunity shaping, and value articulation for complex, multi-product enterprise pursuits. Help define the path from initial architecture vision to implementation scope, while ensuring detailed solution design and delivery ownership remain with the appropriate Stripe teams. Inform Stripe’s enterprise strategy and product direction Bring recurring customer architecture patterns, friction points, and unmet needs back to Product, Engineering, and GTM leadership. Identify emerging enterprise commerce trends—including AI-enabled commerce and financial operations, omnichannel experiences, embedded finance, platform business models, and global expansion—and translate them into relevant Stripe points of view. Contribute to Stripe’s differentiated perspective on enterprise commerce transformation through internal thought leadership and selective customer-facing content. Minimum qualifications 12+ years of experience in enterprise architecture, technology strategy, digital transformation, management consulting, or senior technical advisory roles. Significant experience advising large enterprises on complex technology transformation, ideally spanning commerce, payments, financial systems, or customer-facing platforms. Demonstrated ability to engage credibly with C-suite and VP-level business and technical leaders. Deep understanding of enterprise commerce architecture, including relevant systems such as commerce platforms, order management, ERP and finance, CRM, loyalty, identity, fulfillment, and cloud data platforms. Strong knowledge of API-first integration, distributed systems, event-driven architecture, cloud platforms, data flows, and enterprise operational models. Working knowledge of payments and financial infrastructure, including acceptance, acquiring, settlement, reconciliation, fraud and risk, compliance, and multi-party payment models. Ability to connect architecture decisions to business outcomes such as revenue growth, conversion, authorization performance, operational efficiency, resilience, cost, and speed to market. Excellent written, verbal, and visual communication skills, including the ability to make complex architecture decisions understandable to executive audiences. Demonstrated experience leading ambiguous, cross-functional strategic engagements from initial discovery through a practical recommendation and roadmap Preferred qualifications Experience with Stripe or comparable payments and financial-infrastructure platforms. Experience in enterprise retail, marketplaces, platforms, SaaS, travel, media, mobility, or other complex commerce environments. Experience across omnichannel commerce, global payment methods, subscriptions, B2B payments, marketplaces, embedded finance, or platform monetization models. Familiarity with enterprise architecture frameworks and methods, such as capability modeling, value-stream analysis, domain-driven design, and transformation roadmapping. Experience advising on data architecture, reconciliation, risk and fraud operations, AI-enabled financial operations, or commerce personalization. A track record of coaching senior technical practitioners and influencing cross-functional teams without direct reporting authority. External credibility through senior customer advisory work, industry speaking, publications, or contributions to enterprise technology or payments communities.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is looking for a senior product strategist-operator to support the Risk team. Risk is central to Stripe’s ability to grow safely: the team protects Stripe and our users while enabling durable, responsible growth. In this role, you will have a front-row seat to high-stakes business and product decisions and a direct hand in helping the team identify emerging risks, prioritize the right interventions, and deliver measurable outcomes. If you are a technical strategist who moves quickly, brings clarity to ambiguity, and stays with difficult problems through resolution, we’d love to hear from you. You will partner closely with Risk leaders and cross-functional teams across Product, Engineering, Data Science, Finance, Operations, and Strategy. You will create strategic clarity around Risk’s performance, connect business and product signals, pressure-test plans, and mobilize teams when results are off track. The role combines rigorous analysis with hands-on execution: you will not only identify where Stripe should act, but also help drive the work required to change the trajectory. We are looking for someone who can connect risk signals, data, financial performance, user impact, and product and business strategy. You can find the signal in the noise, form a clear point of view, and either address the problem directly or convene the right people to solve it quickly. What you’ll do In this role, you will work across Risk and Stripe’s technical and user-facing teams to improve decision-making, strengthen execution, and help Stripe manage risk while serving users well. Responsibilities Own the signal: Define and maintain the metrics that matter for Risk’s in-year performance, spanning risk outcomes, business impact, operational health, and user experience. Build a disciplined “morning read”—a curated, high-signal view that surfaces emerging issues and drives timely action beyond standard dashboarding. Lead deep-dive interventions: Run focused “surge” efforts to diagnose and unblock critical goals at risk. Move from symptom to root cause, align teams on the response, and stay engaged until the trajectory has measurably improved. Bridge Risk, Product, and Strategy: Translate long-horizon company and risk theses into in-year priorities and operating plans. Decompose ambiguous opportunities and threats that cut across Product, Risk, Operations, and go-to-market teams into structured workstreams with clear owners and outcomes. Synthesize for leadership: Anticipate the questions senior leaders will ask and prepare clear, decision-oriented materials that turn complex and unstructured risk signals into diagnoses, options, and recommended actions. Pressure-test assumptions: Work closely with Risk, Corporate Strategy, Product, and Finance to test whether plans reflect external market dynamics, changing risk patterns, user needs, and Stripe’s execution capacity. Identify gaps early and help teams adapt. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of experience in product strategy, business operations, data analytics, product management, or strategic business performance roles, ideally in high-growth technology companies Experience in product strategy, product management, or GM-style roles with direct ownership of a P&L or a specific business outcome Deeply curious about business models and data, probing into signals, understanding trends and customer usage patterns to uncover novel insights A proven track record of directly driving business growth through analytical insights and execution Demonstrated ability to apply AI to improve decision-making and operational efficiency, with sound judgment about when and how to use AI tools without sacrificing rigor or quality Strong product sense and the ability to understand the technical mechanics of how software products are built and scaled Experience navigating ambiguous, cross-functional problems and leading high-stakes interventions with senior stakeholders Prior experience with fintech products or complex financial systems is a plus, but not required Experience facilitating senior leadership and stakeholder discussions that lead to clear decisions and action on business performance Preferred qualifications Experience in risk, payments, financial services, or fintech Ability to build trust and partner with senior leaders and CXOs Technical proficiency in SQL / Python / R and data analysis; ability to self-serve and perform independent deep-dives into complex datasets Experience developing creative solutions and influencing the roadmaps of cross-functional teams Ability to anticipate how product launches, policy changes, and go-to-market activity affect risk outcomes, user experience, and support operations

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Strategy & Operations (S&O) team for Infra is responsible for enabling the continued rapid growth and operational excellence of one of Stripe's most strategic areas - the infrastructure group. This role sits at the intersection of product, engineering, strategy, finance, data, GTM and day-to-day execution, ensuring the infra organization is well-informed, running efficiently and poised to deliver on the future product needs. As a key member of this team, you will tackle a diverse array of challenges that underpin Stripe’s technical foundations which will span system scalability, platform reliability, and efficiency. You will provide the analytical rigor and operational pragmatism necessary to scale Stripe’s infrastructure in a way that is both technically resilient and fiscally sustainable. Operating with a high degree of autonomy, you will lead critical strategic projects, translate complex system performance and capacity trends into actionable infrastructure requirements, and drive the high-stakes architectural and resource decisions necessary for Stripe’s long-term growth. The Infrastructure Strategy & Operations team is a vital partner to Stripe’s engineering leadership and the Office of the CPTO, focused on three core pillars: Setting and Driving the Engineering Agenda: We design the organizational structures and operating models that enable our infrastructure to scale ahead of the business. We lead critical technical governance forums and synthesize system-level health metrics such as utilization, latency, and fleet reliability into strategic insights for senior leadership. Strategic Capacity & Infrastructure Planning: We deliver objective, data-driven strategies for our platform roadmap. By modeling future infrastructure needs against business growth forecasts, we ensure our global hardware and software investments are proactive rather than reactive, bridging the gap between deep engineering requirements and financial reality. Program/Process Incubation: We add structure and clarity to ambiguous problems, leading and influencing large cross-functional teams to stand up and define new programs and processes that simplify how we run the business. We lead cross-functional initiatives to stand up new programs focused on infrastructure efficiency and resource optimization without compromising developer velocity. What you’ll do Responsibilities Partner with Infrastructure leadership to define the long-term strategic vision and build the annual operating plans, ensuring alignment with Stripe's overall company strategy. Maintain a pulse on the financial health/cost of Infrastructure including relevant trends, and proactively surface areas of concern or opportunity. Build and own models for in-depth analyses & benchmark key metrics to help inform our overall strategy and make the right growth decisions for Infrastructure. Obsess over our top infrastructure efficiency metrics, helping to surface, track, and drive initiatives that will move the needle. Support cross-functional execution across priority projects, ensuring alignment between teams (e.g., product, engineering, marketing, sales, support). Design and implement operational systems and processes (e.g., reporting dashboards, planning forums, decision-making workflows) that help the infrastructure group scale efficiently. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of experience in strategy & operations, data science, finance, product management, or similar roles at technology companies Experience working in highly cross functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment Critical and first principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions Passion for digging deep into data and problem solving Experience in data analytics with demonstrated ability in navigating large data sets and/or SQL Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales Demonstrated ability to thrive in influence without authority environments Good balance of business and technical acumen An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity Preferred qualifications Previous experience in Infrastructure strategy (e.g., Compute, Storage, Networking, IT, Security or Developer Platforms), the Payments ecosystem, or high-scale Fintech is highly preferred. Proven ability to facilitate large-scale technical forums and planning sessions, maintaining a focus on measurable goals, infrastructure SLAs, and ROI-driven outcomes. Experience driving creative solutions for capacity and efficiency bottlenecks, with a track record of effectively influencing the roadmaps of cross-functional engineering and product teams.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global GTM Operations team is responsible for overall productivity and effectiveness of the GTM organization, partnering closely with the sales team and teams across Stripe to drive initiatives. This role will partner directly with the head of the global Solution Architecture, whose team is responsible for pre-sales technical assessment and technical validation of Users in partnership with Sales. This role will be expected to drive the rhythm of business, data insights / reporting, strategic initiatives, annual planning and execution. We advance the sales policies, processes and tools to drive revenue and growth. This is an incredible opportunity that plays an integral role in shaping and executing GTM strategies with Sales leaders. Responsibilities include go-to-market design, resource planning, territory alignment and quotas management, sales process optimization, and business analytics. You will also partner with key cross-functional stakeholders, including Finance & Strategy, adjacent Sales Operations teams, Global Systems & Processes, and the Strategy Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning). We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight. What you’ll do The Solution Architecture team is growing rapidly and is in need of a strong strategy and ops business partner that can help scale the operations and drive strategy of the team. This entails a focus on operational projects (process design, business cadences, systems work) and everything related to planning and running their business, including: org design and planning, sales coverage models, setting SOKRs, measuring and providing insights on performance, and process improvement. In addition to engaging with the Solutions Architecture team, you will also be collaborating with numerous cross-functional stakeholders from across the globe. Responsibilities Collaborate with Solution Architecture leadership and cross-functional stakeholders in developing go-to market strategy, resource plan and key performance metrics. Create and manage operational processes such as territory planning, quota setting, quarterly compensation. Work cross-functionally to investigate and conduct analysis on system and operational issues Develop and execute initiatives designed to optimize team efficiency and productivity Drive rhythm of business (weekly business reviews, monthly / quarterly business reviews) with strong operational rigor. Provide insights on key performance metrics and priorities (e.g. weekly, monthly, quarterly business reviews), identify key roadblocks to progress, and work efficiently to remove them Provide business analytic strength to help drive initiatives critical to ongoing growth and provide key insights for business leadership to support strategic decision-making Drive critical projects and initiatives and drive alignment with cross-functional teams across the organization by developing detailed project plans with activity based milestones Oversee implementation of enabling systems and tools, working closely with internal systems teams Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of sales strategy and operations experience in a high-tech growth environment, or operational experience in investment banking, management consulting, private equity, venture capital, or business insights / analytics roles. Knowledge of sales data such as customer accounts, opportunities and revenue. 11+ years of total work experience. Bachelor's Degree in a related field (e.g. Finance, Business, Engineering, Mathematics) Strong business acumen and ​​distinctive problem solving and analysis skills. Ability to solve complex and diverse business problems (commercial, operational, organizational). Exceptional analytical skills and a structured approach to solving unique business problems Advanced SQL and Excel skills to include experience financial modelling Experience working with large data sets, especially in analyzing large imperfect data sets to solve problems and creating scalable reports and dashboards or ad-hoc analysis Stakeholder management experience - with strong communication and influencing skills. Self-starter and comfortable dealing with ambiguity. Communicate clearly, proactively, and concisely Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced and frequently changing environment An enthusiastic "roll up your sleeves" mentality. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, ambiguous and rapidly changing environment Preferred qualifications MBA or higher degree in an analytical field Prior experience at a growth stage Internet/software company or FinTech Proficiency in BI visualization tools (e.g. Tableau) Experience in Salesforce.com as a user and report developer 2+ years of people management experience

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Payments Performance (GPPT) team, which falls under the Customer Success organization, is a dedicated team of payment experts that help users optimize their payment and product setup with Stripe. The team provides direct User engagement to our most strategic Users as well as a variety of resources that support account teams (self-guided payment optimization workshops, optimization playbooks, data & insights). The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe. As GPPT scales, dedicated S&O support is required to both shape the function’s day-to-day operating model—from operating forums, capacity management and metric design— to the systems and cadences that enable execution of the team's long term vision. You will lead annual planning, OKR development, and engagement-model design to ensure GPPT is positioned to deliver for users and scale effectively. This is a high-impact Business Partner and Builder role at the heart of GPPT and Customer Success. As a trusted thought partner to senior leadership, you’ll combine strategic insight, operational excellence, and hands-on execution to turn ambitious priorities into meaningful results. You’ll lead critical cross-functional initiatives and build the operating mechanisms that help teams make smarter decisions, execute with consistency, scale effectively, and deliver measurable value. Given the cross functional nature of our S&O org and the connective tissue we serve amongst post sales teams, you will also be responsible for leading a number of critical programs such as our global churn initiative. If you enjoy moving between strategic problem-solving and hands-on execution—and bring a roll-up-your-sleeves mindset—this role is for you. What you’ll do The near-term focus of this role is to build the operational foundations of the GPPT business from the ground up. This includes building operating models, processes, business cadences, systems, team capacity management and reporting infrastructure to support a growing and increasingly specialised organization. As a key business partner, you’ll measure and analyse performance, develop metrics and dashboards, and lead data-informed process improvements that help the GPPT team operate more efficiently and deliver greater customer impact. You will also be responsible for running a number of cross functional projects such as our global Churn program that require dedicated oversight. Responsibilities Build and run the GPPT operating model which will include including process, governance, forums, capacity modelling and metrics Develop reports and dashboards to meet key reporting requirements Design and implement AI-enabled workflows that improve GPPT efficiency, scalability, and customer impact Enhance business processes through data-driven decision-making Define and monitor annual and quarterly OKRs Prepare materials for QBRs and other leadership meetings Conduct analysis and investigation of system operations and workflow management. Work cross-functionally to analyze and troubleshoot system challenges Running cross functional & high impact global programs such as Churn Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of work experience, with a significant portion in strategic / operational roles at high-growth tech companies or consulting. High comfort with ambiguity (and context switching) —you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight. Experience holding a high bar across operational design, strategic planning, and reporting. You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines. You have experience building operational foundations from the ground up. You have project/program management experience. Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective. Technical proficiency in AI tools in order to automate workflows as needed. Strong analytical rigor—you're comfortable owning data and metrics directly, running your own analyses, and pressure-testing assumptions without relying on a dedicated analytics partner Ability to manage technical resources and translate business needs into requirements Proficient in SQL Preferred qualifications Experience working with Go-to-Market teams including Customer Success Experience in Payments

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Customer Success team oversees the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few teams provide such a direct impact on the growth of the company. The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe. This role shapes both the function’s day-to-day operating model—from leadership forums and territory and compensation design to the systems and cadences that enable execution—and its long-term direction. You will lead annual planning, OKR development, and engagement-model design to ensure CS is positioned to deliver for users and scale effectively. This is a true ‘Business Partner’ role; you will serve as a trusted thought partner to Customer Success leadership—combining strategic insight, operational rigor, and hands-on execution. You will help translate CS priorities into actionable plans, drive cross-functional initiatives, and build the operating mechanisms that enable teams to make better decisions, execute consistently, and scale effectively. If you enjoy moving between strategic problem-solving and hands-on execution—and bring a roll-up-your-sleeves mindset—this role is for you. What you’ll do The near-term focus of this role is on evolving and scaling the foundations of the Customer Success business. This includes strengthening operating models, processes, business cadences, systems, and reporting infrastructure to support a growing and increasingly specialized organization. As a key business partner, you’ll measure and analyze performance, develop forecasts and dashboards, and lead data-informed process improvements that help the CS team operate more efficiently and deliver greater customer impact. Responsibilities Work cross-functionally to analyze and troubleshoot system challenges Define operating models for new Customer Success specialisms, including metrics, processes, and cross-functional ways of working Design and implement AI-enabled workflows that improve CSM efficiency, scalability, and customer impact Conduct analysis and investigation of system operations and workflow management Translate business needs into scalable technical solutions and lead their implementation from requirements through delivery Develop scalable, automated reports and dashboards that meet key business and leadership reporting requirement, and reduce manual effort and operational overhead Oversee the management of CSM territories Enhance business processes through data-driven decision-making Define and monitor annual and quarterly OKRs Prepare materials for QBRs and other leadership meetings Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of work experience, with a significant portion in strategic / operational roles at high-growth tech companies or consulting. High comfort with ambiguity—you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight. Experience with and holding a high bar across operational design, strategic planning, and reporting. You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines. Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective. Technical proficiency in AI tools in order to automate workflows as needed. Strong analytical rigor—you're comfortable owning data and metrics directly, running your own analyses, and pressure-testing assumptions without relying on a dedicated analytics partner Ability to manage technical resources and translate business needs into requirements Preferred qualifications Experience working with Go-to-Market teams including Customer Success Proficient in SQL

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Deal Pricing is a dedicated global function that provides deal pricing expertise, financial insights, and deal support for negotiated users to Stripe's global Go-to-Market teams. We work to ensure deals create economic value for Stripe by establishing the deal commercial framework for a scaling sales organization, actively supporting large and strategic deals, and providing pricing insights and feedback to sales, finance, and product leaders. Deal Pricing frequently works with cross-functional business partners across Operations, Finance and Strategy, and Product. There is constant collaboration with Deal Pricing colleagues across all regions. Rather than pricing individual deals, this Strategy and Operations (S&O) role acts as a central engine behind the global deal pricing team. You’ll serve as a "Chief of Staff" function to Deal Pricing leadership—owning the global operating model, driving cross-functional process excellence, managing our strategic operating rhythm, and codifying our commercial knowledge so Stripe can scale its GTM velocity. What you’ll do Strategic planning and operating rhythm Drive strategy execution. Translate high-level annual goals into actionable quarterly OKRs, ensuring clear ownership and measurable progress. Manage the operating cadence. Facilitate the team’s operating rhythm (MBRs, QBRs, and leadership syncs) to drive accountability, surface risks, and unblock cross-functional dependencies. Strategic telemetry and insights. Collaborate with our tooling and analytics team to track functional performance, using data to inform pricing strategy, operational pivots, and executive decision-making. Commercial governance and friction management Optimize cross-functional SLAs. Act as the primary bridge between Sales velocity and risk-mitigation functions (Deal Strategy, Finance, Treasury). Define and enforce SLAs for deal pricing approvals to ensure global consistency. Resolve bottlenecks. Proactively identify process friction, working with partner ops teams to redesign playbooks and clarify decision-making boundaries. Knowledge infrastructure and sales enablement Codify the "Deal pricing playbook." Build and maintain a single source of truth for deal pricing frameworks, guidelines, and Standard Operating Procedures (SOPs), ensuring documentation is version-controlled and highly discoverable. Scale sales self-service. Partner with Sales Enablement to translate complex commercial policies into self-serve guides and playbooks, empowering Sales to execute simple deals independently. Process and AI architecture Systems roadmap. Act as a lead for our CRM and CPQ evolution, transforming manual, spreadsheet-based pricing into automated, scalable workflows. Deploy AI for efficiency. Proactively identify and implement AI and LLM solutions to accelerate operations—including automating documentation, summarizing legacy contract terms, and extracting data from unstructured sales communications. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor’s degree in Business Administration, Operations Management, Finance, Economics, Management, or a related field. 6–8+ years of experience in Business Operations (BizOps), Sales and Revenue Operations, Management Consulting, or a Chief of Staff role supporting a high-growth GTM team. Practical experience using generative AI tools (e.g., LLMs, advanced prompting techniques, AI-driven search/synthesis tools) to accelerate your work. While not a software engineer, you are “technically savvy.” You can navigate data structures and AI orchestration tools to build prototypes or initial solutions independently. Proven experience translating high-level corporate strategy into operational execution frameworks (OKRs, KPIs) Outstanding written communication skills. You must be able to write clear, structured, and highly professional playbooks and memos (critical for Stripe’s document-centric culture). A track record of mapping complex, cross-functional processes, identifying root causes of friction, and redesigning workflows to improve cycle times. Strong understanding of GTM tech stacks (Salesforce, CPQ, workflow automation) and how to write clear business requirement documents (BRDs) for technical teams. Preferred qualifications Experience in Fintech, Payments, or consumption-based (API) SaaS models. Direct experience building simple automation flows to optimize personal or team productivity.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to make an impact at an extraordinary scale. About the team The Customer Success (CS) team oversees the post-sales lifecycle for Stripe users, helping them realise the full value of their investment in Stripe. CSMs drive user success, increase retention and expansion, and support mutually beneficial renewals. Few teams have such a direct impact on Stripe’s growth. The CS Strategy and Operations (S&O) team shapes how Customer Success operates at Stripe, providing strategic and operational partnership to CS leadership. The team runs and improves both the function’s day-to-day operating model, from leadership forums and territory and compensation design to the systems and cadences that enable execution, and its long-term direction. In this analyst role, you will help the team scale by surfacing insights for leaders, automating processes, building dashboards, and driving run-the-business operations. You will translate CS priorities into actionable plans, lead cross-functional initiatives, and build the operating mechanisms that help teams make better decisions, execute consistently, and scale effectively. What you’ll do The near-term focus of this role is to strengthen the operational foundations of Stripe’s Customer Success business. You will work on projects spanning process design, business cadences, systems, reporting and territory management, helping the team operate effectively as it scales. As an analyst, you will turn data into actionable insights, measure and forecast business performance, and build dashboards that enable better decision-making. You will also identify opportunities to improve how the team works and partner across functions to design and implement scalable solutions. Responsibilities Partner cross-functionally to identify, analyse and resolve systems and operational challenges Investigate system performance, operational workflows and underlying process issues Measure and forecast business performance, surfacing insights and recommendations to CS leadership Develop and maintain dashboards and reports that meet key business and leadership requirements Manage CSM territories and support improvements to territory design and planning Design and improve business processes using data and operational insights Define, track and report on annual and quarterly objectives and key results (OKRs) Prepare clear, decision-focused materials for quarterly business reviews (QBRs) and other leadership forums Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5-6 years of operations experience in a software solutions or technology company. 3+ years working with a GTM or Sales organization. Data Analytics (SQL, creating/running complex queries and building dashboards) Business and operational SLA reporting. Communicate clearly, proactively, and concisely. Self-starter and comfortable dealing with ambiguity. Preferred qualifications Tableau or SFDC report development experience. Experience as a User and Report developer in SFDC

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Strategy & Analytics Internal Systems and SDC team aspires to supercharge the Internal Systems and SDC organization with analytics and insights. The Internal Systems and SDC org creates the engineering infrastructure and runs the internal operations that enables Stripe to succeed. We deliver data-driven insights that inform business decisions, drive measurable operational improvements, and guide strategy. We are not just data analysts, we are a mix of strategic business partners, deeply strategic and/or technical operational executors. We ensure timely, reliable, high-quality data for not just Internal Systems and SDC, but for stakeholders across Stripe. What you’ll do In this role, you’ll be the go-to expert for your business area. You’ll partner directly with leaders within the SDC and be their go-to for all things data, insights, and strategy. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You’ll partner with leadership to drive business strategy, planning, goal-setting and performance tracking. You may also scope and lead mission critical projects and execute on strategic initiatives. Responsibilities Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities. Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making. Own executive-facing weekly, monthly or quarterly reporting. Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs Conduct internal knowledge sharing sessions to strengthen the team Who you are You’re passionate about solving business problems and making a direct impact on business. You thrive in environments with many moving parts and quickly pick up new domain knowledge and technologies (e.g. AI). We’re seeking someone with excellent communication and advanced SQL/analytics abilities. Strong background in Accounting/Finance or prior AI experience is highly preferred, though these can also be developed on the job. Minimum requirements Bachelor's degree in STEM major (i.e. Computer Science, Math, Stat, Engineering, etc.) and 4+ years of prior working experience in data analysis fields Strong analytical ability, proficiency with SQL (minimum of 3 years advanced SQL) and strong understanding of data relationships Experience working with extremely large datasets Experience with AI tools (Claude Code, etc.) and have demonstrated measurable impact from AI in your role or in others’ around you. Outstanding communication, presentation skills & stakeholder management skills Experience working in or with Financial Services, Accounting, GTM/Sales, Operations Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy Preferred qualifications Experience working in fast-paced environments (e.g. high-growth fintech/tech company, management consulting) Experience working with Product Manager and Engineering teams Experience with visualization tools

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Internal System Org is at the core of Stripe to empower mission-critical financial domains including Finance & Strategy (F&S), Accounting, Tax, Treasury, Product Experience, GTM. We are the Financial Enablement team, acting as the centralized data analytics team for Internal System Org. Enable and empower F&S, GTM, Accounting, Product teams to achieve business goals, through dataset development, data analytics support, dashboards, AI, and operation efficiency enhancements. What you’ll do Responsibilities Perform data analysis, identify trends, conduct research, build visualizations, all to deliver objective, critical insights that fulfill team stakeholders’ business needs Work closely with cross-functional teams, including Finance & Strategy, Accounting, Product, Tax, User billing, Seller System, and Sales Ops teams, to align on financial goals and drive revenue growth Be the data strategy partner for our business stakeholders Reconcile complex dataset across complex finance systems Coordinate cross-functional projects to identify and drive operational efficiencies that support our stakeholders ability to run more efficiently and effectively Work closely with Engineering and Product teams to help define product solutions Leverage AI tools to improve team work efficiency Conduct internal knowledge sharing sessions to strengthen team Who you are You’re passionate about solving business problems and making a direct impact on business. You thrive in environments with many moving parts and quickly pick up new domain knowledge and technologies (e.g. AI). We’re seeking someone with excellent communication and advanced SQL/analytics abilities. Strong background in Accounting/Finance or prior AI experience is highly preferred, though these can also be developed on the job. Minimum requirements Bachelor's degree in STEM major (i.e. Computer Science, Math, Stat, Engineering, etc.) and 4+ years of prior working experience in data analysis fields Strong analytical ability, proficiency with SQL (minimum of 3 years advanced SQL) and strong understanding of data relationships Experience working with extremely large datasets Outstanding communication skills Expertise working cross-functionally to drive business and operational goals Excellent project management skills and ability to hold others accountable for results Ability to connect the big picture to minute details Operating as part of a team adhering to established norms and values Ability to identify opportunities to improve the data management processes Domain knowledge in Finance/Accounting/GTM Preferred qualifications Experience working in fast-paced environments (e.g. high-growth fintech/tech company, management consulting) Experience working with PM, Engineers, GTM, Accounting Team or Finance Team Experience working with financial datasets Experience working in fast-paced environments (e.g. high-growth fintech/tech company, management consulting) Experience with visualization tools Experience with AI tools (Claude Code, Kai, etc.) Domain knowledge in FinTech Products Bachelor's or Master degree in Accounting/Finance major CPA/CFA certification

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Strategy & Analytics (S&A) maximizes and accelerates Operations' ability to make Stripe work for our users. We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer term, high effort, high value strategic priorities. We take a data-driven approach that combines strategy and analytics to help Ops leaders solve their most complex and most important issues while also driving the business planning and operational cadence end-to-end, from strategy to goal-setting to execution. What you’ll do In this role, you’ll be the go-to expert for your business area. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You’ll also partner with leadership to drive business strategy, planning, goal-setting and performance tracking. You may also scope and lead mission critical projects and execute on strategic initiatives. Responsibilities Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities. Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs Support planning: support with forecasting/planning processes for Financial Crimes, including near/medium/long-term planning, to enable leadership to make strategic decisions Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of prior experience in analytical and strategic roles in management consulting, Operations, Support, Risk or Financial Services Outstanding analytical ability, expert in SQL and understanding of data relationships Outstanding communication, presentation skills & stakeholder management skills Experience working in or with Operations, Support, Risk, Trust & Safety, Financial Crimes, or Financial Services Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy Preferred qualifications Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting) Structured problem solving skills, combined with strong business acumen. Experience with Tableau

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Procurement is part of Stripe Finance and owns the full supplier lifecycle and buying journey. The team sources and evaluates new vendors, renews and negotiates contracts with existing suppliers, and leads third‑party risk management and compliance activities to ensure suppliers meet Stripe’s standards. Procurement also drafts, reviews, and approves supplier contract structures and terms, aligned with Stripe’s risk appetite and legal requirements. What you’ll do We are looking for an experienced Sourcing professional to focus on establishing trusted business partner relationships in the technology space at Stripe with a “users first” approach to ensure early and active participation across the full lifecycle of strategic sourcing and procurement, including: category planning, sourcing strategies, RFx execution, supplier evaluation and selection, contract negotiations and management, and continuous improvements. You will play a critical role in ensuring Stripe's procurement aligns with our operational principles by contributing to our sustainable growth while fostering strong, ethical supplier relationships. Experience with complex software negotiations is required. Responsibilities Develop and execute strategic sourcing plans for designated categories, identifying opportunities for cost reduction, quality improvement, and process efficiencies Lead supplier selection, assessment, and contract negotiation processes, ensuring compliance with Stripe's policies and risk management protocols Conduct market research and analysis to inform category strategies and stay ahead of industry trends Be an active champion across the company supporting our third party risk programs and fiscal initiatives when engaging in Procurement activities Deliver on strategic sourcing management goals including cost savings and spend under management, and implement any necessary process enhancements to ensure that those goals are achieved Evaluate existing supplier base and identify rationalization and/or RFx opportunities in partnership with business teams and Finance, allowing Stripe to maximize negotiating leverage Work closely with internal teams to drive enterprise-level procurement solutions and increase supplier management effectiveness Participate in establishing short-term and long range planning and budget development of the company to support strategic business goals Help to develop and execute a roadmap to build and scale an impactful Strategic Sourcing & Category Management function that Stripes recognize and value Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A minimum of 8 years of experience in indirect sourcing, procurement, category management, or a related field Demonstrated ability to develop and implement strategic sourcing and category management strategies Proven negotiation skills and a track record of achieving significant cost savings and supplier value without compromising on quality or service Strong analytical and problem-solving skills, with the ability to manage and interpret complex data Experience in supplier contracting with a solid understanding of standard commercial terms and conditions to mitigate risks and create clear service level agreements Leadership and stakeholder management skills with the ability to elevate ambitions and influence cross-functional and internal team members Preferred qualifications Solution-oriented mindset with enthusiasm for establishing best practice Self-disciplined, diligent, proactive and detail oriented Comfort with a rapid pace of change, complexity, and working across matrixed functions, preferably within a fast-paced technology or financial services environment Strategic mindset with the ability to make sound business decisions based on data and analytics Understanding or experience with e-procurement tools and systems (e.g., Zip, Workday Strategic Sourcing, Oracle, etc.) Familiarity with the fintech industry and its supply chain and procurement challenges

Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Alliances and Channels team owns the Go-To-Market (GTM) partnerships for Stripe including management consultants, payment advisors, systems integrators and technology partners. We drive the development of the partnerships including enablement and solution design along with the go-to-market strategy where we work with partners to source new opportunities for Stripe and ensure they are delivered and activated with world class quality. Additionally, we work to ensure our partners develop large, fast growing, profitable businesses on Stripe inclusive of payments, billing, fraud, stablecoins and agentic offerings. What you’ll do As the lead for Stripe relationship with Strategic payment advisors you will drive Stripe’s engagement with payment advisors who most critically influence opportunities relevant to Stripe. Payment advisors firms help large and medium businesses with all their needs related to payment, including monetizing payments through marketplaces and platforms, RFP execution, GTM, Cost optimization, new revenue modes and GTM strategies. Often an enterprises’ financial infrastructure is the cornerstone of these transformations and legacy players are being challenged on their innovation ability in a crowded and rapidly evolving space. Therefore, Stripe needs to continuously engage, educate and support this broad base of influencers to ensure they clearly understand the value and capabilities that Stripe brings to these initiatives, early in the process. Ensuring that Stripe is included in the right consideration sets and that these partners have access to resources in Stripe in service of their users. The lead lead will work to engage firms directly and via scaled mechanisms partnering with product, marketing and GTM teams. The covered firms will be the like of Glenbrook, CMSPI, EDG, with the goal of developing of a purpose built program to support these firms and ensure they have fast access to the relevant information and expert ultimately leading to Stripe being a preferred/short listed provider of commerce transformations and platform use cases being recommended by these firms. Responsibilities Define and build a scalable program to engage these firms individually and broadly. Engage firms to create thought leadership exchange and deep awareness of Stripe. Define Metrics for success, iterating overtime as we learn what works. Strategically engage internal subject matter experts and resources to timely support partners requests. Define incentives program specific for payment advisors that accounts for their role as agnostic advisors. Engage with Stripe marketing, analyst and industry leaders. Develop and evolve this new role for the A&C organization. Present innovative payments solutions to partners and their clients including stablecoins and agentic. Organize and execute Periodical Business Reviews with each partner Ensure business development targets are met through these partners Ensure Stripe is brought in the consideration set for relevant RFPs and opportunities Who you are Minimum requirements 8-12 years of experience in payments or operations at a leading technology company, or consultancy in the payments industry. 5+ years of experience working for or with payment advisory firms Proven experience leading complex payment and related projects including implementation and optimisation. A proven ability to build collaborative working relationships with cross-functional teams The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment. A proven ability to be a self-starter capable of driving business results without significant supervision. Demonstrated ability to identify and pursue commercial opportunities through partners by structuring mutually beneficial outcomes. Excellent presentation skills and demonstrated public speaking experience. Excellent verbal and written communication skills. Preferred requirements Previous/current use of Stripe products. Industry experience in Retail, Hospitality, Insurance, Media, Healthcare. Management experience, leading global teams (direct and indirect).

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is looking for a senior product strategist-operator to join the Strategic Business Performance (SBP) team. SBP is the "connective tissue" of Stripe. You will have a front-row seat to how the company operates and a direct hand in ensuring we hit our most important goals. If you are a technical strategist who loves to move fast and fix high-stakes problems, we’d love to hear from you. SBP is a small, high-leverage group within Central Strategy & Operations at Stripe. Our mission is to create strategic clarity around Stripe’s performance. We work with partner teams to report on the business; dive into it to support and pressure-test our strategy, driving change wherever we find soft spots and enabling the success of other teams. We are looking for someone who connects across data, financials and product & business strategy and can unearth a signal in the noise and either fix the problem directly or convene the right people to fix it fast. What you’ll do In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems and design workflows that benefit our users. Specifically: Own the "Signal" : You will define and maintain the metrics that actually matter for in-year performance. You’ll develop a "morning read" discipline—a curated, high-signal view of the business that drives immediate action, moving far beyond standard dashboarding. Deep-Dive Interventions : You will lead "surge" projects to diagnose and unblock critical goals at risk. You aren't just identifying problems; you are staying in the arena until the trajectory has measurably changed. Bridge Product & Strategy : You will translate long-horizon corporate theses into in-year operational reality. You’ll take ambiguous opportunities that cut across product, risk, and marketing and decompose them into structured workstreams. Synthesize for Leadership : You’ll think ahead of our executive team, preparing CEO/COO-level materials that translate unstructured signals into structured diagnoses they can act on. Pressure-test our Assumptions : You’ll work closely with Corporate Strategy and Product teams to identify gaps between our external market forces and our internal execution. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of experience in product/data analytics within product organizations or strategic business performance teams at high-growth tech companies Experience in Product Strategy, Product Management, or GM-style roles where you owned a P&L or a specific business outcome Deeply curious about business models and data, probing into signals, understanding trends and customer usage patterns to uncover novel insights A proven track record of directly driving business growth through analytical insights and execution Apply AI to enhance decision-making and operational efficiency, know when and how to use the right AI tools to move faster without sacrificing rigor or quality Strong product sense and the ability to understand the technical mechanics of how software products are built and scaled Experience navigating ambiguous, cross-functional problems and leading high-stakes interventions with senior stakeholders Prior experience with fintech products or complex financial systems is a plus, but not required Experience facilitating senior leadership/ stakeholder meetings to drive meaningful conversations regarding Stripe’s business performance Preferred qualifications Payments ecosystem, or experience in finance or fintech is a plus Ability to build trust and partner with senior leaders and CXOs Technical proficiency in SQL / Python / R and data analysis; ability to self-serve and perform independent deep-dives into complex datasets Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is building the economic engine for AI – and it’s working. Today, 88% of the Forbes AI 50 are building on Stripe (and most of the remaining 12% are pre-monetization). The AI GTM team is focused on helping AI-native businesses monetize and scale. We're in a unique position—partnering with the world's most ambitious AI companies (like OpenAI, Anthropic, ElevenLabs, and NVIDIA) to help them grow. This is one of the fastest growing parts of the business, and we need more great people to help us continue to accelerate. What you'll do As a Sales Manager on the AI GTM team at Stripe, you will leverage your sales leadership and product expertise to drive growth through new and existing strategic AI customers. Reporting to the Chief Revenue Officer of AI, you will lead a team of Account Executives responsible for expanding Stripe's relationship with some of the most important AI companies in the world—across payments, billing, and beyond. You will be instrumental in leading in-depth product discussions with customers, developing consultative and solution-based sales strategies, and building deep knowledge of the AI industry and its unique monetization challenges. You will collaborate closely with Product, Marketing, Product Marketing, and User Operations teams to develop and execute against our go-to-market strategy. Responsibilities Develop the long-term vision for a growing AI GTM team and scale day-to-day operations. Lead and manage a team of Account Executives managing existing AI accounts (driving revenue expansion, product attach, and retention) and looking for new business opportunities. Establish strategic plans and objectives to drive growth across the AI GTM business line, guiding execution to KPIs. Build and develop a high-performing team, fostering a strong culture of energized and engaged Stripes while investing in the growth and development of your team. Coach and guide the team in developing consultative and solution-based sales skills throughout the sales cycle. Be accountable for driving revenue, increasing product attach rates, and growing existing clients at high rates. Engage with Product, Marketing, and User Operations teams to influence our product roadmap (you are on the frontier!) and accelerate our growth trajectory for our AI industry users. Serve as both an internal and customer-facing expert on Stripe's products, particularly as they apply to AI-native business models (usage-based billing, marketplace payments, embedded finance, agentic commerce). Build strong relationships with customer executives (CEO, CFO, CTO) and serve as a trusted advisor on how Stripe can support their growth. Create best practices and improve the business and customer engagement model. Who you are Sales leader. You are an adept sales leader, capable of engaging in business-level and technical conversations at multiple levels of the organization. You see value in competitive situations and enjoy working on products that require both deep product understanding and technical knowledge, especially for AI industry users. People developer. You are a strong people leader who builds high-performing teams through coaching, accountability, and culture. You're as comfortable working with clients as with internal stakeholders (including executives) and are excited to become an expert and share your knowledge. You possess an organized, self-starter mindset and excellent communication skills, with a track record for improving the processes and organizations around you. AI enthusiast. You have deep context in the AI industry and are energized by keeping up with new developments in the space. You bring a user-first mindset— you approach every customer interaction as a consultative partner rather than a transactional seller. Technically curious. You understand APIs, webhooks, and modern developer tools—and you can hold credible conversations with engineering leaders about how Stripe's infrastructure fits into their stack. Minimum requirements 8+ years of sales leadership experience, launching and growing high-functioning sales teams/products. 10+ years of experience in hyper-growth SaaS or technology environments across the AMER region. Demonstrated success managing existing/growth customer portfolios and driving revenue expansion. Proven ability to be a self-starter, capable of driving business results without significant supervision. Ability to understand complex technical requirements and craft solutions across multiple stakeholders. Deep understanding of AI industry dynamics, business models, and monetization strategies (usage-based pricing, API-first distribution, agentic commerce). Strong product acumen—ability to learn and articulate complex product capabilities, understand how they work technically, and connect them to user needs. Excellent verbal and written communication skills, including strong presentation skills for in-person meetings with multiple stakeholders. An enthusiastic "roll up your sleeves" mentality. Proven ability to lead complex negotiations involving bespoke agreements with commercial and enterprise businesses. Preferred qualifications Industry experience in payments, financial infrastructure, developer tools, or AI/ML platforms. Existing relationships within the AI ecosystem (AI labs, AI-native SaaS companies, developer platforms). Experience selling complex platform solutions involving multiple products. Prior experience at a growth-stage software company or a leading payments/fintech company. Familiarity with Stripe's product suite and how AI companies leverage financial infrastructure to scale.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Platform Sales team partners with Software Platforms to help them expand their value proposition towards payments and financial services by leveraging Stripe Connect. Platforms already using Stripe include Shopify, Treatwell, Sage & Wix. As a member of the Strategic Account Platforms team, you will manage and elevate our relationships with a limited number of our largest and most complex accounts. Your role is to identify and implement new growth opportunities and ways Stripe can exceed expectations. What you’ll do As a Strategic Account Executive, you will develop our partnerships with our largest and most complex Platforms by creating long term alignment between Stripe and your Platforms’ business strategy, technological roadmap and user experience. Responsibilities Be accountable for the relationship and business developed between Stripe and a limited number of Strategic Accounts Build, document and implement strategies that are mutually beneficial to the Platforms you manage and Stripe Build, develop and orchestrate multi-level executives relationships Influence and align multiple company leaders internally and externally, from engineering to marketing, from finance to compliance Own the full sales cycle from lead to close to activate for large enterprise-size deals Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models Who you are You are an adept salesperson and relationship manager capable of engaging in deep business-level and technical conversations at multiple levels of the organization, including the CTO, COO, CFO and CEO. You have experience working with large and complex accounts. You can lead complex, multi-party sales in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets. Minimum requirements 10+ years of sales experience, managing large accounts and selling complex technical solutions and closing large deals with a track record of top performance (if you do not have a sales background but have the grit and an experience of managing complex projects or consulting engagement, we are keen to hear from you) A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and leading with value Great listening skills and ability to quickly become a trusted resource for C-levels decision-makers across technology and finance orgs within software companies An ability to understand complex technical and business problems and understand how Stripe’s solutions can address them A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal Strong presentation skills Proven ability to lead complex negotiations involving bespoke commercial agreements Superior verbal and written communication skills Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the space Experience in or excitement in learning about financial technology infrastructure Fastidious approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly/quarterly basis and communicating them in a succinct manner

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The AI GTM team is focused on one of Stripe's most strategic growth opportunities: enabling AI-native and AI-enabled businesses to scale on Stripe. We're in a unique position – partnering with the world's most ambitious AI companies (the likes of OpenAI, Anthropic, and NVIDIA) building on the frontier of artificial intelligence – across infrastructure, foundation models, agents, and applications – to grow globally with the help of Stripe's financial infrastructure. As part of Stripe's GTM organization, this team works closely with Product, Engineering, and Marketing to shape Stripe's AI GTM strategy and ensure that the world's leading AI companies – from early-stage innovators to the largest public players – choose to build with Stripe. What you'll do Work collaboratively with one of Stripe’s most strategic customers to realize their business goals. Our customers in the AI Industry move fast, you’ll work alongside your customer to develop and execute a multi-year partnership strategy that accelerates their ambitions with Stripe as a critical partner. This is a role that will require you to be an active participant in Stripe’s product strategy across the company, acting as a proxy for your customer within the walls of Stripe. You will interact with executives internally and externally to ensure your customer’s needs are well understood and prioritized. You will: Own full commercial sales cycles and partnership opportunities, from business case development, to deal structuring and negotiating, to close Develop a strategic account plan to expand Stripe’s commercial footprint within your customer’s business, driving growth through cross-sell, expansion, and new revenue streams Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your customer’s business, deeply understanding problems they are trying to solve and helping them find durable solutions Be responsible for account mapping and coordinating meaningful conversations with the appropriate stakeholders, internally and externally, to expand the customer relationship Lead and contribute to team projects, further Stripe’s use of AI tools and agents, and help refine our sales processes and culture in Stripe’s GTM organization Who you are We're looking for someone who operates with vision and urgency at the highest levels of enterprise sales. You combine deep commercial creativity with the executive presence to negotiate landmark agreements, and the strategic judgment to know which problems matter most. You thrive in ambiguity, create clarity for others, and have a track record of building and closing the largest, most complex deals in your organization's history. Minimum requirements Demonstrated success closing transformational partnerships with bespoke commercial structures 13+ years of sales experience selling technical products to large enterprises, with a sustained track record of top performance and quota overachievement 4+ years leading complex sales cycles with Enterprise organizations required Track record of leading and orchestrating large cross-functional teams through complex deal cycles with competing priorities Proven ability to build and maintain executive relationships at the C-suite level and influence strategic decision-making Ability to understand complex technical architectures and craft creative solutions that span multiple products and commercial models Ability to develop and execute account plans spanning multiple business units across a complex organization and subsidiaries Superior verbal and written communication skills, with the ability to command a room of senior executives Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the AI industry History of shaping org-wide sales practices, mentoring peers, and contributing to team strategy beyond individual quota attainment Preferred qualifications Experience selling into or partnering with frontier AI companies, hyperscalers, or developer-first platforms Understanding of AI monetization models (token-based pricing, usage-based billing, consumption entitlements, API rate structures) Prior experience at a high-growth technology company where you helped define the go-to-market approach for a new or nascent market segment Familiarity with Stripe's products and the broader fintech/payments ecosystem

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Public Policy team helps represent Stripe to the public and governments. We help the company understand and adapt to a changing environment, anticipate and respond to challenges, and advocate for the needs of our users and the online economy. We believe that government policies play a key role in economic progress and innovation around the world and that business should play a transparent, constructive and ethical role in solving complex problems. At Stripe, we strive to be a trusted resource to policy makers and stakeholders around the world. What you’ll do Responsibilities Support State and Local Public Policy, which involves bringing together cross-functional groups within the company to spot issues and understand the impact to Stripe, building a strategy to address Stripe’s key issues at the state level, and working with trade associations and coalitions to advance policy issues important to Stripe and our users Foster state and local political relationships Hire and manage consultants Coordinate Stripe political giving at the state and local level Build a strategic network of peers among Stripe users and similarly situated fintechs to engage in coordinated advocacy at the state and local level Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5-8 years experience working in public policy, including with state legislative & regulatory issues in a public sector or private sector position Availability for regular travel Strong political connections in a key Stripe market (e.g., ideally California) A combination of political savvy and the ability to go deep into complex policy issues, especially in financial services, payments regulation, and artificial intelligence Demonstrated experience advocating across many states in front of legislators, regulators, attorneys general, and governors, including their respective political and policy associations Demonstrated experience in coalition building, trade association coordination, and managing state consultants A “start up mentality”: a willingness to roll up your sleeves, iterate, challenge the status quo, take chances and learn Humility and commitment to teamwork Strong communication (both written and verbal) skills Strong strategic thinking, creativity, and able to juggle multiple tasks in a fast paced environment Availability to travel ~30-40% annually Preferred qualifications Industry knowledge or passion for payments, tech, and financial services. A strong interest in entrepreneurship, preferably based on experience working with startups, founders, etc. The ideal candidate is an outstanding communicator, a creative problem-solver, has strong public policy experience, and works exceptionally well with Legal, Regulatory, Comms and other functions, and across various geographies.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Platform Sales team is a highly consultative, enterprise sales team that is responsible for some of Stripe’s largest and fastest growing partners. Stripe helps software platforms offer more value to their customers by embedding Stripe’s powerful payments technology into their solution. As a Platform Sales Manager, you will play a critical role on our go-to-market leadership bench-- leading a team of AEs to make payments-as-a-service a competitive advantage for high-growth organizations. What you’ll do Drive sales growth through successful leadership, organizational planning, customer service and outstanding execution Oversee the expansion of Stripe’s footprint with global saas platforms Make hiring decisions, honing our ideal candidate profile and onboarding strategy Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyze results and make recommendations for action in a timely manner. Define key sales support mechanisms, processes, and programs to meet the rapid growth of the business and achieve revenue attainment and market development objectives Build a world-class organization and write the playbook for the era of monetizing payments on platform Responsibilities Lead a team of sophisticated Existing Business, Platform AEs focused on expanding our global footprint with enterprise SaaS platforms Drive deal strategy and partner across the business to ensure healthy pipeline, funnel conversion, win rate, and margin preservation across the portfolio Effectively work cross-functionally across the organization to shape Stripe's product roadmap and drive best practices on selling and forecasting Engage with the largest strategic opportunities, leading executive relationships Being accountable for delivering revenue growth Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of relevant platform and/or payments sales experience 2+ years of people management experience Ability to hire, coach, and motivate a high-performance sales team Ability to articulate complex, technical concepts and translate them into business-relevant terms Demonstrated quantitative and analytical skills Preferred qualifications Thrives in fast-paced settings with a high-level of autonomy and can create clarity and structure A knack for working well with a wide range of stakeholders, both internally and externally Experience scoping and managing strategic projects with input from cross-functional teams Prior experience in financial services, the payments industry, or with the card networks

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We believe startups are the future. We work with many of the newest and most innovative companies to help them grow, and we need your help. We're looking for someone who knows their way around the early-stage startup ecosystem to represent Stripe and share what we're working on with a broad base of startups and accelerator partners. Our primary goal is to help early-stage founders succeed, and that comes in a variety of forms - mentorship, helping them set up their financial stack, connecting them with investors and mentors, being their internal advocate, and much more. What you’ll do In this role you will oversee a portfolio of strategic early-stage accelerator partnerships, including Y Combinator, as we work to educate, attract and retain the most promising startups. You’re an energetic and organized self-starter; you understand the product well and can cultivate trusted partnerships with the right players in the ecosystem. You’re also able to succinctly communicate Stripe's mission and benefits to investors and startups. You will be on the front lines for evangelizing our product to prospective users and a key driver of our success with startups. You connect dots, constantly soliciting input from users and using that to improve product and GTM strategy. If you’re excited to spend your days interfacing with startup founders and early-stage investors, and find energy in tirelessly helping early-stage founders as they look to start and scale, then we’d love to talk. Responsibilities Oversee our Y Combinator and other accelerator partnerships Work across the business to ensure that every founder's experience of Stripe is surprisingly delightful Build out and oversee the execution of key programs Spin up new initiatives that add continuous value to the Y Combinator ecosystem Serve as a point of escalation for partners and top startups to grow Stripe’s brand within the Y Combinator ecosystem Maintain a product feedback loop to internal teams to ensure that we continue to build for the highest potential businesses Work cross functionally with key internal stakeholders to advance strategic Stripe initiatives for startup founders Collate startup ecosystem insights and prepare weekly / quarterly updates detailing business progress, market trends, and product feedback gathered from startup engagement Represent Stripe in the startup ecosystem and take up speaking opportunities at key startup events that bolster Stripe as the best platform for founders to start and scale Leverage your data prowess (SQL, etc) to build out tools that enable us to better serve founders and demonstrate impact Interest and demonstrated ability to cultivate deep, trust-based partnerships with some of the most consequential venture capitalists Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in the startup ecosystem with startup or investing experience. Experienced business or technical founder with a passion for helping other founders. Strong understanding of the startup ecosystem, founder empathy, and ability to build strong partnerships, particularly within the Y Combinator community A user-first mindset, anything less than perfect is unacceptable to you. Demonstrated ability to work cross-functionally with internal and external stakeholders to get new programming off the ground. You’re a builder by nature and are excited to launch new initiatives within Stripe that extend surprisingly delightful experiences to best in class founders. Strong verbal and written communications skills. Hunger and motivation to operate (and thrive) in a highly ambiguous and fast-paced environment. Humility, and who takes initiative with a “no task is too small” and “I’ll get it done” attitude. Preferred qualifications Well-networked individual who is active in the early stage venture capital and startup ecosystem Alumni of Y Combinator Ability to understand a technical buyer and key moments in their life-cycle where financial infrastructure decisions are made. Adept public speaker, presenter and moderator. Sales experience, understands channel partnerships and the value this channel brings to a GTM org. Strong Data skills - conversant in SQL or Python - and willingness to build tools serve our users and measure business impact.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Collecting and filing sales & indirect taxes is a classic area for technology disruption. Companies selling across countries, states, and even smaller jurisdictions have to navigate through a myriad of tax rates, product-level tax exemptions, filing requirements, and registration obligations. The rules are constantly changing, and not accurately calculating and filing tax can have legal ramifications. It’s no surprise then that solving tax compliance is a top user request. We launched Stripe Tax as a new SaaS product in 2021 to make tax compliance as effortless as possible. The Stripe Tax team builds the systems and experiences that help businesses understand where they have obligations, calculate the right tax, and automate reporting and filing. We solve this at a global scale for users ranging from ambitious startups to the world’s largest enterprises, whose requirements demand exceptional correctness, extensibility, and operational rigor. What you’ll do We’re looking for an experienced technical leader to shape the architecture and technical roadmap for Stripe Tax. You will work alongside leaders across engineering, product, design, operations, and go-to-market teams to turn complex and evolving tax requirements into simple, reliable experiences for millions of businesses. You will lead high-impact, multi-team efforts, make durable technical decisions, and raise the bar for how we build and operate Stripe Tax. Responsibilities Drive the technical strategy and execution for Stripe Tax’s most important and ambiguous product and platform investments, from early exploration through production adoption Work backwards from the needs of complex global businesses and evolving tax regulations to identify high-leverage opportunities and shape the product roadmap Partner with engineering, product, design, operations, legal, go-to-market, and infrastructure leaders to align teams and deliver cohesive tax experiences across Stripe Design and evolve scalable, resilient systems and data models that meet the exceptionally high standards for correctness, auditability, security, and availability required in tax Drive interoperability across Stripe products and external tax ecosystems, scrutinizing service boundaries, interfaces, and data contracts to keep the platform extensible Raise the engineering bar through hands-on technical leadership, clear decision-making frameworks, operational excellence, and mentorship that accelerates other engineers Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of industry software engineering experience building and operating large-scale, distributed systems Deep software engineering expertise, with a track record of making sound architectural decisions while remaining hands-on in the code A track record of leading complex, multi-team technical programs from ambiguous problem definition through successful delivery and adoption The ability to set long-term technical direction, identify the highest-leverage investments, and make progress amid uncertainty and competing constraints Exceptional communication and influence skills, with the ability to build alignment among senior technical, product, and business stakeholders without relying on authority A commitment to growing other engineers through mentorship, technical feedback, and a culture of rigorous, inclusive, and data-informed decision making Preferred qualifications Experience in tax, financial technology, payments, accounting, financial reporting, or another domain where correctness and regulatory complexity are central Experience working directly with large enterprise customers and translating their complex requirements into durable platform capabilities Experience designing robust integrations with external systems and APIs, or leading platform work that spans backend services, data, and user-facing experiences

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Service Infrastructure team is responsible for empowering teams to build highly reliable and performant services, backing our payment systems, fraud detection, and a multitude of other products. As an infrastructure team, you will build and expand the service frameworks to make complex systems easy to use, resilient, and scalable. We build powerful interfaces for engineers that depend on these systems—deployment, load balancers, web framework, databases, Kafka, and Kubernetes—while keeping them highly available and performant. We're looking for engineering leaders who drive the technical vision of Stripe's service infrastructure platform for thousands of engineers to use and build on top of, and thrive in a highly autonomous environment with many moving pieces. What you’ll do You will join as a Technical Lead for one of the most impactful teams at Stripe. You will lead a team of engineers, collaborate with infrastructure and product engineering orgs, and advance service-oriented architecture (SOA) adoption at Stripe. By collaborating with the team's technical leaders, you will ensure the software your team builds meets the needs of Stripe and its customers. We are a highly effective team that consistently delivers high-impact results while genuinely caring for one another. We expect you to bring your curiosity and critical thinking skills to this challenging domain. We are looking for individuals with a strong background in designing and delivering high-performance infrastructure products for both internal and external customers. We would love to hear from you whether you have spent your entire career in infrastructure or are looking to apply your skill set to the database engineering domain for the first time. Responsibilities Lead a team of talented engineers, providing mentorship, guidance, and support to ensure their success Partner with Engineering Managers to create roadmaps that deliver milestones toward a cohesive engineering vision Understand user needs and pain points to prioritize engineering work and deliver high-quality solutions that meet user needs Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion Work with high-visibility teams and their stakeholders to support the Infrastructure's key engineering initiatives Provide hands-on technical leadership (architecture and design, vision, direction, and requirements setting, and incident response processes) for team members Work with leaders across the company to create and drive toward the longer term vision of Stripe's services roadmap Build a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of technical experience 5+ years in a strategic technical leadership role Experience leading engineering team(s) working on API design, abstractions, frameworks, or client libraries (e.g., building internal or external developer products) Hands-on experience building infrastructure and products for internal or external customers Proven track record of delivering pragmatic solutions that accelerate business growth Ability to adjust conversations from high-level discussions to detailed coding Thrives on a high level of autonomy and responsibility Clear and persuasive writing and in-person communication Strong problem-solving skills, critical thinking, determination, and a growth mindset Ability to work effectively with a diverse group of people, genuinely caring for each other and contributing to a high level of psychological safety for all team members and partners Proficient in at least one of the programming languages (Java, Ruby, Python, Go) Preferred qualifications Strong written and verbal communication skills for different audiences (leadership, users, company-wide) Experience with a variety of common infrastructure platforms (databases, logging, event streams, metrics, caching, etc.) Experience leading partially remote and distributed teams Experience developing sustainable, in-house framework and abstraction ecosystems in large engineering orgs Experience building serverless platforms Experience managing rigorous incident response processes and on-call rotations We don't expect deep expertise in every dimension above, but genuine curiosity about any of the areas that are less familiar is important to us

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Risk Engineering builds the systems that protect Stripe from fraud, credit losses, and regulatory risk across user onboarding, compliance, financial crimes, and identity verification. Financial Crimes Engineering builds the systems and controls that let Stripe safely onboard businesses in emerging and regulated industries while keeping Stripe in compliance with sanctions law, anti-money-laundering rules, and financial partner requirements. We keep known bad actors off Stripe, find new through ongoing detection, and build AI-augmented tooling that helps expert reviewers resolve cases quickly and accurately. We operate at scale, screening every user, enforcing jurisdictional restrictions across money movement in real time, and automating signal acquisition and synthesis into investigation workflows. We're now re-architecting our screening platform to make it safe and easy for new Stripe products to launch with the right financial crimes controls, to express richer policy as code, and to serve as a multi-tenant Risk Platform offering across Stripe's products and subsidiaries. What you'll do As a Staff Engineer on Financial Crimes Engineering, you'll own technical direction across our screening, detection, and review systems. You'll design infrastructure that balances screening latency with accuracy, build the systems that surface emerging risk and collect information to resolve it, and ensure investigators have the tooling they need. You'll work across distributed systems and policy logic, partnering with ML, Legal, and Compliance to translate regulation into working software. Responsibilities Define technical strategy & vision: Establish the multi-year architecture for Stripe’s real-time entity matching infrastructure, policy enforcement engines, and reviewer tooling Architect high-scale systems: Design and optimize distributed screening engines and detection pipelines handling entity- and transaction-level requests at scale with strict SLA and uptime guarantees. Build investigations infrastructure: Design the systems that surface suspicious activity, collect additional information from users, route cases to reviewers, and augment human judgment with AI to drive faster, more accurate case resolution. Drive cross-functional technical alignment: Serve as the primary technical voice with Legal, Compliance, ML, and Product leaders to translate evolving global regulatory requirements into technical ones. Enable Risk as a Service: Lead the architectural evolution toward a multi-tenant screening platform - laying the technical foundation for both internal product launches and external developer-facing APIs. Raise the engineering bar: Set standards for system design, API consistency, and operational rigor across backend and ML-adjacent systems; mentor senior engineers and lead high-stakes design reviews. Ensure operational excellence: Own system reliability, observability, and latency, ensuring production systems adapt quickly to sudden changes in global sanctions lists or traffic spikes, and participate in an on-call rotation for these systems. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of software engineering experience, including 5+ years in a strategic technical leadership role on core infrastructure, distributed systems, or platform engineering. Proven experience designing, building, and operating high-throughput, low-latency APIs and distributed backend systems at scale. Track record of defining technical roadmaps and driving alignment across multiple engineering teams and cross-functional domains. Hands-on technical depth - comfortable jumping from high-level system architecture down to code-level performance tuning and production debugging. Exceptional written and verbal communication skills, with a track record of articulating technical decisions to non-technical stakeholders. Preferred qualifications Domain experience in financial crimes, sanctions screening, AML (Anti-Money Laundering), entity resolution, or high-stakes trust & safety platforms. Familiarity with applying LLMs or ML to operational workflows (e.g., case triage, entity resolution, review automation), or experience with fuzzy string matching and NLP for entity matching. Experience building investigator/analyst tooling, case management systems, or human-in-the-loop review workflows. Experience building platform products or APIs consumed by both internal engineering teams and external developers (e.g., API backward compatibility, client libraries). Prior experience leading 0-1 platform builds or major architectural modernizations from concept to production. Tech stack experience across multi-language environments (e.g., Primarily Ruby and Java) and modern data infrastructure Comfortable navigating ambiguity and making high-judgment engineering calls in a fast-moving regulatory environment

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Product and Risk Data Engineering is Stripe's single source of truth data engineering layer for Payments, Risk, and Product — we enable Stripe to confidently run, measure, and grow the business by making accurate information easy to access. We curate and maintain high-quality data warehouses and pipelines that serve as the authoritative foundation for product and financial activity across Stripe, powering analytics, ML capabilities, agentic workflows, and merchant-facing data interfaces. Beyond building data, we act as the internal experts in data technologies and partner with Data Platform to deliver high-quality, low-friction data processing frameworks. We also serve as the bridge between data producers and data consumers — championing best-in-class data engineering practices and guiding product teams on event-driven data API modeling — so that every team at Stripe can build, decide, and grow from a trusted, well-engineered data foundation. What you’ll do We're looking for a person who could contribute to the team by solving high-impact, cutting-edge data problems. The ideal candidate will be someone that has built data pipelines for large scale volume, is deeply knowledgeable of key tools including Airflow/Spark/Kafka/Flink, is empathetic, excels at building strong relationships, and collaborates effectively with other Stripe teams to understand their use cases and unlock new capabilities. Responsibilities Lead the technical outcomes for a team of ambitious, talented engineers, providing mentorship, guidance, and support to ensure their success Partner with our recruiting team to attract and hire top talent Deliver cutting-edge data pipelines that scale to users' needs, focusing on reliability and efficiency Develop strong subject matter expertise and manage the SLAs of data pipelines and full stack web applications that support critical stakeholders Collaborate with product managers and peers across the company to create/improve canonical datasets and data warehouses, use golden paths, and ensure Stripes and customers are using trustworthy data Leverage AI/LLM and Agents at scale to produce and analyze high-quality data on ambiguous problems Have the opportunity to drive the execution of key data initiatives for Stripe, overseeing the entire development lifecycle from planning to delivery while maintaining high standards of quality and timely completion Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements This is a Staff-level role — that typically means 10+ years of experience building and operating data systems, pipelines, warehouses, infrastructure, and leading teams to deliver exceptional solutions A strong engineering background and passion for data as well as prior experience with writing and debugging data pipelines using a distributed data framework An inquisitive nature in diving into data inconsistencies to pinpoint issues, and resolve deep rooted data quality issues Knowledge of a backend development language (such as Scala, Java, or Go) and strong SQL experience Extreme customer focus, with a commitment to partnering with product, leaders across the business, and other Stripe engineers to understand their use cases Effective cross-functional collaboration, with the ability to think rigorously, communicate clearly, and make or coordinate difficult decisions and trade-offs Thrive with high autonomy and responsibility in an ambiguous environment Ability to foster and work in a healthy, inclusive, challenging, and supportive work environment Preferred qualifications Our stack is made up of Iceberg, Kafka, Change Data Capture, Flink, Spark, Airflow, Hive Metastore, Pinot, Trino, and AWS Cloud - experience with all or some of these tools is a huge plus Influencing open-source contributions Experience creating and maintaining data marts / warehouses to power business reporting needs Experience collaborating with Product, Go-To-Market, or Sales / Marketing teams Genuine enjoyment of innovation and a deep interest in understanding how things work, with the ability to question and direct architectural decisions Strong written and verbal communication skills for various audiences, including leadership, users, and company-wide

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Money Movement teams are crucial in helping Stripe build platforms and product experiences that enables businesses all over the world to move money. We are currently looking for someone who can drive the technical vision for how Stripe moves money at a global scale. This role spans the stack, from the core financial APIs that all of Stripe’s products are built on, like balances, transfers and payouts, to the financial integrations we rely on to move billions of dollars in countries around the world. The teams also run infrastructure that abstracts payment networks globally to expose capabilities for moving money with a variety of characteristics like speed, currency, and cost. We are responsible for ensuring that money gets to its destination quickly, reliably and in a cost effective manner. These systems are extremely central to our plans for the next 5-10 years and building them well will have an enormous impact on Stripe. What you'll do Help define and lead the technical roadmap for Money Movement. Ensure our infrastructure is safely extensible, scalable, reliable and meets SLAs for both external and internal users. Shape future proof interfaces that are easy to build against and meet the requirements of product teams. Help drive sound technical decision making within Money Movement and lead technical conversations with other teams across Payments Infrastructure and Stripe. Run, design, and code review for key components and ships in Money Movement. Pair with the engineer manager to mentor and develop senior engineering talent on the teams. You may be a fit for this role if you: Have previously been in Technical Leadership roles driving technical work for a large group of engineers. Have solid experience in architecting and designing large-scale and complex systems that delivered critical impact to a well-known business. Have rich experience in driving, executing, and delivering high quality technical solutions. Are skilled in gathering and effectively synthesizing users’ feedback and experience with platforms and product offerings. Are skilled in working across engineering teams and other functions in building alignment, driving decision making, and communicating transparently. Are effective in giving and receiving constructive feedback to/from peers and team members. Are comfortable in working in ambiguously defined problem spaces, can identify the most valuable areas to direct your energy, and have delivered tangible results, as demonstrated in prior experiences. Responsibilities Scope, design, build, and maintain APIs, services, and large-scale systems that reliably and efficiently handle billions of money movement requests. Debug and solve critical production issues across services and multiple levels of the stack. Mentor engineers to help them grow. Collaborate with stakeholders across the company to build new features at large-scale, while improving internal engineering standards, tooling, and processes. Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of industry software engineering experience, with demonstrated impact at a staff or equivalent scope (leading initiatives across multiple teams or systems). Proven track record designing and shipping large-scale user-facing products with distributed backend systems that are both highly available and financially correct. Experience leading cross-functional engineering projects end-to-end, from requirements through architecture, delivery, and post-launch iteration. Strong API design instincts and the ability to build simple, developer-friendly interfaces over inherently complex financial and regulatory requirements. Ability to influence technical direction and align multiple teams without direct authority, with excellent written and verbal communication across engineers, product, and leadership. High ownership mindset, such as comfortable with ambiguity, able to define the problem and the plan, not just execute a predefined spec. Clear, precise communication on complex technical topics for both technical and non-technical audiences. Preferred qualifications Experience building or operating real-time transaction processing systems with strict latency and correctness requirements (authorizations, payments, ledgering, settlement). Familiarity with card network protocols, BIN sponsorship models, or issuing bank integrations (Visa, Mastercard, or equivalent). Experience in regulated financial services such as compliance-aware system design, audit trails, financial controls, or KYC or KYB flows. Background in embedded finance, card-as-a-service, or Banking-as-a-Service platforms. Experience with high-volume event-driven architectures and the reliability and consistency tradeoffs they introduce. Track record of mentoring senior engineers and contributing meaningfully to engineering hiring and culture.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe processes over $1.9T in payments volume per year, which is roughly 1.6% of the world's GDP, for millions of customers from startups to enterprises. The tremendous amount of data makes Stripe one of the best places to do machine learning. While being an integral part of almost every product line at Stripe (e.g., Payments, Radar, Capital, Billing, etc.), we have lots of exciting opportunities to innovate in ML Platform at Stripe. The ML Platform team builds the platforms and services that enable ML engineers and data scientists across Stripe to take data and build features and models from prototype to production—reliably, at low latency, and at scale. Our scope spans ML training infrastructure, model serving and deployment, feature computation and online serving, observability and monitoring, and agentic AI capabilities. We work closely with product teams, data scientists, and platform infrastructure teams to build powerful, flexible, and user-friendly systems that substantially increase ML velocity across the company. What you'll do You'll serve as a technical lead across the ML Platform space and a key contributor to the evolution of the platforms that power Stripe's ML-driven products. As a Staff Engineer, you'll make decisions with a large impact on Stripe. You'll influence our investments and strategy while making our systems more reliable, secure, and a delight to use. You'll work cross-functionally with other technical staff, data science, product, and senior leadership to increase the impact of ML at Stripe. You'll help define the long-term strategy and lead the technical direction for the next generation of ML infrastructure that powers Stripe's ML-driven products. Responsibilities Take ownership of end-to-end architecture and system design for large, complex projects across ML Platform. Define technical direction for highly ambiguous projects, transforming complex user needs into long-lasting platform strategy. Design system architectures for the most challenging ML Platform problems in one or more areas, including AI and ML workflow orchestration, scalable CPU and GPU compute infrastructure, model training, LLM fine-tuning, low-latency model inference, large-scale feature stores, real-time monitoring, and LLM and agent orchestration. Turn high-leverage ideas into tangible, robust solutions that shape platform and product roadmap, combining technical excellence with creative problem-solving. Scope and lead large projects with significant business impact, driving them from requirements through design, implementation, and production operation. Work with ML engineers, data scientists, and product teams directly to translate their needs into functional requirements and scalable technical solutions. Arbitrate critical decisions that balance competing priorities while meeting latency, reliability, cost, and security constraints. Serve as a key engineering representative, engaging senior leaders across Stripe and advising the leadership team on key technical considerations related to the end-to-end ML lifecycle. Drive cross-team technical initiatives that improve ML development velocity and MLOps maturity across the company. Mentor and grow other engineers. Serve as a role model for designing, implementing, and operating great software systems. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of professional software development experience, or equivalent domain expertise, with a solid background in service-oriented architecture and large-scale distributed systems. Track record of serving as a technical lead, with the ability to provide technical direction, lead multi-team initiatives, and mentor team members. Experience building and operating production ML platform in one or more areas such as model training, model serving, orchestration, or ML data systems, with requirements for performance, reliability, scalability, and cost efficiency. Strong product instincts and a deep understanding of the business context in which you operate. Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Demonstrated ability to work cross-functionally, collaborating effectively with ML engineers, data scientists, software engineers, product managers, and business stakeholders. The ability to thrive on a high level of autonomy and responsibility, and comfort operating in ambiguous environments. Hands-on experience using AI tools to accelerate how you work. Preferred qualifications Experience building large-scale ML training, serving, or data infrastructure for machine learning use cases, such as distributed training, model inference, feature stores, real-time feature computation, and model registries. Experience with distributed ML training systems, accelerator-backed compute, training data pipelines, experiment tracking, and model evaluation. Experience rapidly developing prototypes and iterating based on user feedback. Experience training and shipping machine learning models to production to solve critical business problems. Familiarity with LLMs, LLM application frameworks, and agentic AI patterns (e.g., tool use, multi-agent orchestration, retrieval-augmented generation). Familiarity with cloud services (e.g., AWS) and cloud-based AI and ML services (e.g., SageMaker, Bedrock, Databricks, OpenAI). Ability to synthesize ideas across the organization while setting a compelling technical vision. Comfortable working with geographically distributed teams. Passion for side projects, open source, or self-driven technical initiatives.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe processes over $1.9T in payments volume per year, which is roughly 1.6% of the world's GDP, for millions of customers from startups to enterprises. The tremendous amount of data makes Stripe one of the best places to do machine learning. While being an integral part of almost every product line at Stripe (e.g., Payments, Radar, Capital, Billing, etc.), we have lots of exciting opportunities to innovate in ML Platform at Stripe. The ML Platform team builds the platforms and services that enable ML engineers and data scientists across Stripe to take data and build features and models from prototype to production—reliably, at low latency, and at scale. Our scope spans ML training infrastructure, model serving and deployment, feature computation and online serving, observability and monitoring, and agentic AI capabilities. We work closely with product teams, data scientists, and platform infrastructure teams to build powerful, flexible, and user-friendly systems that substantially increase ML velocity across the company. What you'll do You'll serve as a technical lead across the ML Platform space and a key contributor to the evolution of the platforms that power Stripe's ML-driven products. As a Staff Engineer, you'll make decisions with a large impact on Stripe. You'll influence our investments and strategy while making our systems more reliable, secure, and a delight to use. You'll work cross-functionally with other technical staff, data science, product, and senior leadership to increase the impact of ML at Stripe. You'll help define the long-term strategy and lead the technical direction for the next generation of ML infrastructure that powers Stripe's ML-driven products. Responsibilities Take ownership of end-to-end architecture and system design for large, complex projects across ML Platform. Define technical direction for highly ambiguous projects, transforming complex user needs into long-lasting platform strategy. Design system architectures for the most challenging ML Platform problems in one or more areas, including AI and ML workflow orchestration, scalable CPU and GPU compute infrastructure, model training, LLM fine-tuning, low-latency model inference, large-scale feature stores, real-time monitoring, and LLM and agent orchestration. Turn high-leverage ideas into tangible, robust solutions that shape platform and product roadmap, combining technical excellence with creative problem-solving. Scope and lead large projects with significant business impact, driving them from requirements through design, implementation, and production operation. Work with ML engineers, data scientists, and product teams directly to translate their needs into functional requirements and scalable technical solutions. Arbitrate critical decisions that balance competing priorities while meeting latency, reliability, cost, and security constraints. Serve as a key engineering representative, engaging senior leaders across Stripe and advising the leadership team on key technical considerations related to the end-to-end ML lifecycle. Drive cross-team technical initiatives that improve ML development velocity and MLOps maturity across the company. Mentor and grow other engineers. Serve as a role model for designing, implementing, and operating great software systems. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of professional software development experience, or equivalent domain expertise, with a solid background in service-oriented architecture and large-scale distributed systems. Track record of serving as a technical lead, with the ability to provide technical direction, lead multi-team initiatives, and mentor team members. Experience building and operating production ML platform in one or more areas such as model training, model serving, orchestration, or ML data systems, with requirements for performance, reliability, scalability, and cost efficiency. Strong product instincts and a deep understanding of the business context in which you operate. Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Demonstrated ability to work cross-functionally, collaborating effectively with ML engineers, data scientists, software engineers, product managers, and business stakeholders. The ability to thrive on a high level of autonomy and responsibility, and comfort operating in ambiguous environments. Hands-on experience using AI tools to accelerate how you work. Preferred qualifications Experience building large-scale ML training, serving, or data infrastructure for machine learning use cases, such as distributed training, model inference, feature stores, real-time feature computation, and model registries. Experience with distributed ML training systems, accelerator-backed compute, training data pipelines, experiment tracking, and model evaluation. Experience rapidly developing prototypes and iterating based on user feedback. Experience training and shipping machine learning models to production to solve critical business problems. Familiarity with LLMs, LLM application frameworks, and agentic AI patterns (e.g., tool use, multi-agent orchestration, retrieval-augmented generation). Familiarity with cloud services (e.g., AWS) and cloud-based AI and ML services (e.g., SageMaker, Bedrock, Databricks, OpenAI). Ability to synthesize ideas across the organization while setting a compelling technical vision. Comfortable working with geographically distributed teams. Passion for side projects, open source, or self-driven technical initiatives.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Link team builds the premier consumer network for next-generation commerce, leveraging our base of 300M+ registered consumers to pioneer the future of Identity, Consumer Finance, and AI-driven transactions. While our foundation was built on high-conversion merchant payments and a flexible digital wallet, we are expanding far beyond. We are building the infrastructure for a world where AI agents transact on your behalf, stablecoins go mainstream, and identity dictates how money moves. The Consumer Preference team is building the Link experience across the web app and agents — building the wallet product consumers need to feel confident, excited, and inspired by the new ways payments and identity are changing online. As a senior member of the team, you will create new experiences such as financial insights powered by purchase history, rewards cards backed by a stablecoin balance, safe agentic purchase UX, automatic purchase protections, and subscription management. What you’ll do We’re hiring a Staff Full Stack Engineer to lead the design and delivery of new consumer capabilities in Link. The ideal candidate will combine technical depth across the stack with a strong product sense. In this role, you will take ambiguous product opportunities, create ways to validate them early, and ultimately ship complete products. This is a hands-on individual-contributor role with broad technical and organizational scope. You will own large, cross-functional projects from early product and technical definition through launch and iteration; lead teams of engineers through complex execution; and partner closely with the many Stripe systems and teams that provide new capabilities. You will work across the stack, building services and APIs as well as user interfaces. You will make the architectural decisions that balance a high quality bar with the need to move fast and iterate quickly. Responsibilities Define and drive technical strategy across Link Consumer, connecting near-term product delivery to a cohesive, durable engineering vision. Lead large, ambiguous 0→1 initiatives from problem definition and architecture through implementation, safe launch, and iteration. Design, build, and maintain polished user experiences, reliable backend services, APIs, and systems. Identify technical risks, dependencies, and foundational investments early, creating incremental plans that de-risk the roadmap and accelerate future work. Partner with engineering teams across Stripe, building alignment and influencing their roadmaps and priorities when Link Consumer depends on shared capabilities. Champion pragmatic solutions and code patterns throughout our codebase, setting standards in React/JavaScript/CSS/GraphQL as well as Ruby APIs and LLM-powered systems Ensure our UI and backend components are reliable, secure, extensible, and accessible Define operational processes and lead response to production issues across services and multiple levels of the stack, growing the learning and retrospective culture on our team and driving remediations that reduce risk Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of backend and/or full-stack software development experience, with a track record of owning large, ambiguous systems end-to-end. Demonstrated technical experience leading the design and delivery of large, complex software projects from early definition through production launch. Strong full-stack engineering skills, including experience building reliable backend services and polished user-facing product experiences. Experience leading and unblocking a group of engineers on a substantial project as a senior individual contributor. Ability to operate effectively in high-ambiguity environments: framing problems, making durable technical decisions, and creating an actionable path forward. Excellent cross-functional and cross-organizational collaboration skills, with the ability to align teams with different systems, priorities, and constraints. Strong engineering judgment around system reliability, operational excellence, security, and maintainability. A product-minded approach to engineering, with a focus on delivering meaningful outcomes for users and the business. Preferred qualifications Experience with Java, Ruby, and/or TypeScript. We care more about strong engineering fundamentals and the ability to learn than expertise in a particular language or framework. Experience building payments, money-movement, fintech, or other regulated financial products. Experience building consumer products at scale, particularly products that require a high degree of user trust. Experience working on 0→1 products or taking new capabilities from concept through launch and iteration. Familiarity with LLM-powered products, evals, or agentic assistants. Appreciation for the importance of strong distribution and taking pride in seeing projects through to successful completion.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Link helps Stripe's merchants deliver frictionless and secure checkout experiences by auto-filling customers' payment information, letting customers check out in seconds and pay in one click across the Link merchant network. The Link Bank Connections team is responsible for the connectivity layer to financial institutions that enables Financial Connections to offer users seamless, reliable, and performant access to financial data. What you'll do We’re hiring a Staff Software Engineer to lead the design and delivery of new money-movement capabilities in Link. You will take ambiguous product opportunities and turn them into reliable, scalable, and intuitive experiences for consumers and merchants. This is a hands-on individual-contributor role with broad technical and organizational scope. You will own large, cross-functional projects from early product and technical definition through launch and iteration; lead teams of engineers through complex execution; and partner closely with the many Stripe systems and teams that make money movement possible. You will work across the stack, building services and APIs as well as the user experiences that expose those capabilities. The work may involve modern financial infrastructure—including stablecoin-enabled capabilities—while requiring sound judgment around safety, reliability, compliance, and user trust. You will make the architectural decisions that let the balance model scale globally, and raise the engineering bar for the team as we grow. Responsibilities Lead the technical strategy, architecture, and execution for large, ambiguous Link initiatives that create new money-movement primitives. Own projects end to end: clarify the problem, define an incremental technical plan, align stakeholders, drive delivery, launch safely, and use results to guide further investment. Build robust, scalable backend services and high-quality consumer-facing experiences across Java, Ruby, and TypeScript. Lead a project team of engineers through execution, creating clarity on priorities, decisions, risks, and delivery milestones. Partner with Product, Design, Data Science, Risk, Infrastructure, and other Stripe teams to build capabilities that are safe, reliable, and useful. Navigate dependencies across Stripe’s payments and money-movement platforms, making thoughtful tradeoffs between speed, user experience, operational reliability, and durable technical foundations. Raise the engineering bar through technical leadership, design reviews, mentoring, and constructive feedback across the team. Help shape the team’s longer-term roadmap by identifying opportunities, technical risks, and investments needed to scale Link’s financial capabilities globally. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of backend and/or full-stack software development experience, with a track record of owning large, ambiguous systems end-to-end. Demonstrated technical experience leading the design and delivery of large, complex software projects from early definition through production launch. Strong full-stack engineering skills, including experience building reliable backend services and polished user-facing product experiences. Experience leading and unblocking a group of engineers on a substantial project as a senior individual contributor. Ability to operate effectively in high-ambiguity environments: framing problems, making durable technical decisions, and creating an actionable path forward. Excellent cross-functional and cross-organizational collaboration skills, with the ability to align teams with different systems, priorities, and constraints. Strong engineering judgment around system reliability, operational excellence, security, and maintainability. A product-minded approach to engineering, with a focus on delivering meaningful outcomes for users and the business. Preferred qualifications Experience with Java, Ruby, and/or TypeScript. We care more about strong engineering fundamentals and the ability to learn than expertise in a particular language or framework. Experience building payments, money-movement, fintech, or other regulated financial products. Experience building consumer products at scale, particularly products that require a high degree of user trust. Experience working on 0→1 products or taking new capabilities from concept through launch and iteration. Familiarity with stablecoins, digital assets, or the infrastructure that enables global financial products. Appreciation for the importance of good documentation—internal and external—and taking pride in seeing projects through to successful completion

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Issuing team owns the Stripe card issuing product end to end from the APIs and backend services that power spend cards, debit cards, and charge cards, to the dashboard and embedded components that businesses use to manage their card programs. We build the infrastructure and interfaces that let platforms and businesses instantly create, distribute, and control payment cards at scale, and we're responsible for the full cardholder lifecycle across commercial and consumer issuing. We're at an inflection point. Issuing is expanding into new geographies, new card categories (stablecoin, healthcare, consumer credit), and deeper partnerships with major platforms. This is a high-impact, high-visibility role at the intersection of financial infrastructure, developer-facing APIs, and end-user product experience, and it requires someone who can lead technically across a complex, fast-moving domain. What you'll do Define and drive the technical strategy for Issuing, including multi-year architecture decisions across backend services, APIs, and user-facing surfaces. Own end-to-end technical solutions for critical systems, authorization flows, spending controls, cardholder management, and card program configuration, ensuring they are reliable, scalable, and operationally sound. Identify and lead infrastructure investments that unlock new issuing models, including geographic expansion, new card program types, and platform-level extensibility. Collaborate closely with product managers, design, and cross-functional partners across Issuing, Authorization, Clearing and Settlement, and Balances to drive cross-cutting initiatives from design through launch. Make principled build-vs-reuse decisions and produce clear technical roadmaps that balance near-term delivery with long-term platform health. Advise engineering and product leadership on technical trade-offs and their downstream implications for the business. Drive engineering standards, tooling improvements, and operational rigor across the team. Mentor and grow senior engineers, investing in their technical development and helping build the next generation of technical leaders on the team. Responsibilities Scope, design, build, and maintain APIs, services, and large-scale systems that reliably and efficiently handle billions of money movement requests. Debug and solve critical production issues across services and multiple levels of the stack. Mentor engineers to help them grow. Collaborate with stakeholders across the company to build new features at large-scale, while improving internal engineering standards, tooling, and processes. Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of industry software engineering experience, with demonstrated impact at a staff or equivalent scope (leading initiatives across multiple teams or systems). Proven track record designing and shipping large-scale user-facing products with distributed backend systems that are both highly available and financially correct. Experience leading cross-functional engineering projects end-to-end — from requirements through architecture, delivery, and post-launch iteration. Strong API design instincts and the ability to build simple, developer-friendly interfaces over inherently complex financial and regulatory requirements. Ability to influence technical direction and align multiple teams without direct authority, with excellent written and verbal communication across engineers, product, and leadership. High ownership mindset—comfortable with ambiguity, able to define the problem and the plan, not just execute a predefined spec. Clear, precise communication on complex technical topics for both technical and non-technical audiences. Preferred qualifications Experience building or operating real-time transaction processing systems with strict latency and correctness requirements (authorizations, payments, ledgering, settlement). Familiarity with card network protocols, BIN sponsorship models, or issuing bank integrations (Visa, Mastercard, or equivalent). Experience in regulated financial services—compliance-aware system design, audit trails, financial controls, or KYC or KYB flows. Background in embedded finance, card-as-a-service, or Banking-as-a-Service platforms. Experience with high-volume event-driven architectures and the reliability and consistency tradeoffs they introduce. Track record of mentoring senior engineers and contributing meaningfully to engineering hiring and culture.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team In this role, you will be joining the High Availability and Disaster Recovery team. At Stripe, availability is a core feature of our products. This team designs and builds new solutions to allow latency-critical, stateful applications to survive any type of disaster. We build distributed systems on top of unreliable architecture to provide highly available and resilient customer solutions. This team is creating greenfield solutions which will serve as the basis for Stripe’s architecture 5, 10, or 20 years into the future. This is a distributed team with many remote engineers. You are encouraged to apply if you meet the minimum requirements and are able to work from anywhere in the United States or Canada. What you’ll do You will help develop our global architecture by combining less-available components and data centers into a highly available and resilient whole. You will work on latency-critical solutions where every millisecond matters and data redundancy is a hard requirement. You will learn quickly and work on a broad range of problems - one day may be investigating Mongo write concerns, the next may be minimizing cross-region TLS handshakes, followed by developing new systems to automate disaster detection and failovers. Your work will enable Stripe to increase the GDP of the internet by providing uptime and data protection which have historically been impossible. Responsibilities Actively work with leaders and engineers across the company to understand and identify opportunities to improve Stripe’s reliability posture Scope, design, implement, and deploy robust distributed services, making appropriate tradeoffs between reliability, throughput, latency, resiliency, engineering velocity and cost Innovate, design and implement new products and prototypes to improve service resiliency, engineering velocity and management at scale Mentor and grow the next generation of technical leaders at Stripe Contribute to engineering strategy, tooling, processes, and culture Uphold our high engineering standards and improve our codebase and processes Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Have 10 years or more of distributed and cloud native software development experience at a highly-scaled or hyperscaler service Have a deep understanding of how to build scalable, resilient, distributed systems, cloud native architectures, and mission critical systems. Have experience influencing, planning, scoping, and leading large projects across many teams Thrive in a collaborative environment involving diverse stakeholders and subject matter experts Have a high level of autonomy and responsibility, and think of yourself as entrepreneurial, proactive and self-driven Have a strong history of being a technical lead and mentor across several engineering teams

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Team The Core Change Management group is responsible for the systems that let every Stripe engineer ship code, configuration, and infrastructure changes safely and at high velocity. You will be embedded primarily on the Service Deployments team — the owners of Stripe's end-to-end code deployment platform — with regular collaboration with the Resource Automation and Feature Deployments teams. What Makes This Role Compelling You own the foundation of how Stripe ships software. The deployment platform sits in the critical path of every engineer's workflow at Stripe. The decisions you make affect thousands of deploys per day across hundreds of services, directly determining how fast and safely Stripe's product evolves. Technically rich, architecturally active. The team is executing several concurrent platform transformations: containerizing host-based services at scale, adding intelligent multi-service deploy pipelines, extending real-time anomaly detection to earlier stages of traffic shifts, and rebuilding deployment event infrastructure on top of a durable message bus. This is not maintenance work — the architecture is in motion. Broad surface area, real ownership. You will span the full stack from container scheduling and deployment orchestration business logic to the developer-facing internal platform UI. The problems are multi-layered: reliability, developer experience, performance, and safety all at once. Your judgment prevents incidents. The team's explicit goal is to drive down change-related incidents across Stripe by building better detection, smarter pipelines, and safer defaults. Your technical decisions have a direct and measurable safety impact on Stripe's reliability. Agency to shape technical strategy. As a Staff engineer on Service Deployments, you will set technical direction for the team's systems, author designs that span multiple teams, and be the person engineering managers and engineers turn to for the hardest deployment infrastructure questions. Responsibilities Own end-to-end technical delivery of large, ambiguous infrastructure projects — from initial design through production launch and long-term reliability. Author the design, sequence the work, unblock the team, and shepherd projects to landed impact. Architect the next generation of Stripe's deployment platform. Lead technical design of the deployment orchestrator's evolution — including multi-service dependency-aware autodeploy pipelines, Kubernetes-native deployment primitives, and fleetwide container migration — defining the API contracts, rollout strategies, and operational model that hundreds of teams depend on. Extend deploy anomaly detection. Evolve blue-green traffic analysis: extend coverage to earlier traffic-split stages, design API/method-based regression detection, and build a self-service onboarding system that makes anomaly detection the default for all supported service types. Own reliability and operational excellence for the deployment platform. Lead incident response; systematically reduce operational toil; and make reliability, security, and maintainability first-class properties of the systems you own. Build deployment event infrastructure. Own the deployment notification and event-publishing architecture — designing the event schema, durability model, and integration contracts that downstream systems rely on for observability and automation. Collaborate across Core Change Management. Partner with Resource Automation on projects that span deployment orchestration and cloud resource management (IAM, account provisioning, infrastructure automation), with Feature Deployments on change-safety tooling (feature flags, configuration management, change audit logs) that integrates with or depends on the deployment pipeline, and with the service mesh team on routing capabilities that enable advanced deployment patterns such as canary rollouts and merchant-priority traffic shaping. Set the technical bar. Own critical design reviews, establish standards for deployment safety and developer experience, mentor senior engineers through high-stakes architectural decisions, and advocate for the right abstractions — code that consuming teams can adopt without becoming deployment infrastructure experts. Decompose complexity for the team. Translate large, open-ended platform challenges into scoped, parallelizable work; help engineers grow by framing problems clearly and providing decisive technical guidance on the hardest questions. Who You Are Minimum Requirements 10+ years of professional software engineering experience , with a demonstrated track record of designing and shipping production infrastructure systems of significant scale and complexity. Proven ability to lead large, ambiguous infrastructure projects end-to-end — from technical design through delivery — including managing cross-team dependencies and coordinating migrations across many consuming teams. Deep expertise in distributed systems and deployment orchestration : strong foundations in how services are built, scheduled, and operated at scale, including rollout strategies, staged delivery, and failure modes. Hands-on experience with Kubernetes and container-based deployments , including service lifecycle management, workload scheduling, and the operational challenges of migrating large fleets from VM-based to containerized infrastructure. Strong background in service reliability and operational excellence : demonstrated ability to lead incident response, reduce toil, and build systems that are reliable, debuggable, and maintainable by a team. Track record of broad technical impact across multiple large systems : fluency across a complex codebase, force-multiplier effect through code review and mentorship, and the ability to set technical direction for a team rather than just execute within it. Preferred Requirements Background in deployment safety systems : anomaly detection, automated rollback, progressive delivery, or similar mechanisms that reduce the blast radius of bad deployments. Familiarity with event-driven architectures (Kafka or equivalent) applied to deployment lifecycle observability and notification. Experience with Infrastructure as Code at scale — Terraform or equivalent — particularly in the context of cloud resource governance and IAM management in AWS or Azure. Developer platform or internal tooling background : a strong developer experience sensibility and the ability to build abstractions that reduce toil for the engineering teams that depend on your platform. Change management and feature rollout systems : experience with feature flags, configuration distribution, or audit-log infrastructure that provides safety guardrails around production changes. Familiarity with service mesh concepts (canary deployments, weighted routing, traffic-splitting) sufficient to collaborate effectively with partner teams on routing capabilities that enable advanced deployment patterns. In-Office Expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Dashboard Product team is committed to providing world-class user experiences for Stripe merchants. We focus on perfecting the Dashboard Stripe’s main interface for merchants - by infusing meticulous attention to detail and craft. We take immense pride in our work and deeply care about the quality of the products we deliver. We’re dedicated to building a team with an acute focus on detail, nurturing a level of craftsmanship that makes us proud to share our work with the world. We serve two core user groups. First, is real merchants using the Dashboard. We own the most critical, first-touch surfaces, such as the homepage, which we drive to set the benchmark for intuitive, reliable software. This work directly informs our second set of users, internal product teams. We distill our front-line insights into shared components and paradigms, empowering the entire organization to build a consistent, holistic Dashboard experience. We're a mentorship-forward team where staff engineers work directly alongside early-career engineers to raise the quality bar across everything we ship. We're also actively exploring how AI agents can unlock new creative possibilities for how merchants interact with their products, and we're excited to bring that same spirit of invention to the frontend craft. What you'll do As a Frontend Engineer on the Dashboard Product team, you’ll collaborate with skilled designers and engineers to drive UX excellence in the Stripe Dashboard. You’ll craft experiences that simplify complex tasks for merchants, ensuring high performance, seamless information architecture, and intuitive discoverability. You’ll work on inventing new paradigms and elevating existing ones, with an eye toward broader use cases on the Dashboard. Working closely with designers and cross-functional groups, you’ll craft experiences that help merchants understand their business and execute essential tasks with surprising levels of ease and delight. You’ll also mentor early-career engineers to raise our collective quality bar, all while exploring how emerging AI agents can unlock new, creative ways for merchants to interact with their business. Responsibilities Own the frontend quality, consistency, and visual craft of the Stripe Dashboard's highest-traffic pages, with particular focus on core logged-in surfaces Identify and execute opportunities to improve consistency, performance, and polish across the Dashboard Partner closely with Design and Product,, serving as the technical voice on frontend feasibility, quality standards, and implementation approach Contribute to and advocate for the Stripe design system, ensuring components and patterns work well across the Dashboard and other product surfaces Establish frontend quality standards for the team, including patterns, code review practices, and implementation guidance for junior engineers Prototype and explore AI-powered experiences that change how merchants discover and interact with Stripe products Collaborate with backend engineers on integration points while keeping frontend craft as your core focus Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements This is a Staff-level role - that typically means 10+ years of experience building and shipping complex, user-facing web applications at large scale Deep expertise in modern frontend development, with strong opinions on UI quality and the ability to execute to a high level of visual precision Track record of driving measurable improvements to UI consistency and polish across large, distributed products Experience working closely with Design teams and translating design intent into high-quality production implementation Demonstrated ability to work across a large codebase and bring coherence to high-traffic product surfaces Preferred qualifications Passion for crafting beautiful experiences on the web, demonstrated through a design portfolio and frontend code showcasing engaging microsites, Figma plugins, creative code, design systems, or other similar endeavors Familiarity with frontend performance engineering, including profiling, instrumentation, and optimization Interest in AI-driven user experiences, with experience prototyping or shipping AI-powered features Experience mentoring early-career engineers and contributing to team-wide quality standards Comfort working across the full stack when needed, with a clear preference and passion for frontend craft Advanced proficiency with React, with an emphasis on interactions, animation, performance, and refinement Experience with A/B testing, synthetic monitoring, or accessibility testing

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The API Platform team is responsible for empowering teams to build highly reliable and performant services, backing our payment systems, fraud detection, and a multitude of other products. As an infrastructure team, you will build and expand the service frameworks to make complex systems easy to use, resilient, and scalable. We build powerful interfaces for engineers that depend on these systems—deployment, load balancers, web framework, databases, Kafka, and Kubernetes—while keeping them highly available and performant. We're looking for engineering leaders who drive the technical vision of Stripe's service infrastructure platform for thousands of engineers to use and build on top of, and thrive in a highly autonomous environment with many moving pieces. What you’ll do You will join as a Technical Lead for one of the most impactful teams at Stripe. You will lead a team of engineers, collaborate with infrastructure and product engineering orgs, and advance service-oriented architecture (SOA) adoption at Stripe. By collaborating with the team's technical leaders, you will ensure the software your team builds meets the needs of Stripe and its customers. We are a highly effective team that consistently delivers high-impact results while genuinely caring for one another. We expect you to bring your curiosity and critical thinking skills to this challenging domain. We are looking for individuals with a strong background in designing and delivering high-performance infrastructure products for both internal and external customers. We would love to hear from you whether you have spent your entire career in infrastructure or are looking to apply your skill set to the database engineering domain for the first time. Responsibilities Lead a team of talented engineers, providing mentorship, guidance, and support to ensure their success Partner with Engineering Managers to create roadmaps that deliver milestones toward a cohesive engineering vision Understand user needs and pain points to prioritize engineering work and deliver high-quality solutions that meet user needs Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion Work with high-visibility teams and their stakeholders to support the Infrastructure's key engineering initiatives Provide hands-on technical leadership (architecture and design, vision, direction, and requirements setting, and incident response processes) for team members Work with leaders across the company to create and drive toward the longer term vision of Stripe's services roadmap Build a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of technical experience 5+ years in a strategic technical leadership role Experience leading engineering team(s) working on API design, abstractions, frameworks, or client libraries (e.g., building internal or external developer products) Hands-on experience building infrastructure and products for internal or external customers Proven track record of delivering pragmatic solutions that accelerate business growth Ability to adjust conversations from high-level discussions to detailed coding Thrives on a high level of autonomy and responsibility Clear and persuasive writing and in-person communication Strong problem-solving skills, critical thinking, determination, and a growth mindset Ability to work effectively with a diverse group of people, genuinely caring for each other and contributing to a high level of psychological safety for all team members and partners Proficient in at least one of the programming languages (Java, Ruby, Python, Go) Preferred qualifications Strong written and verbal communication skills for different audiences (leadership, users, company-wide) Experience with a variety of common infrastructure platforms (databases, logging, event streams, metrics, caching, etc.) Experience leading partially remote and distributed teams Experience developing sustainable, in-house framework and abstraction ecosystems in large engineering orgs Experience building serverless platforms Experience managing rigorous incident response processes and on-call rotations We don't expect deep expertise in every dimension above, but genuine curiosity about any of the areas that are less familiar is important to us

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team In this role, you'd be joining the Alloy Integrations team. We own how Metronome's customers collect payments and recognize revenue. We build and run the integrations that connect Metronome's usage-based billing platform to the systems businesses depend on to get paid: Stripe invoicing and payments, cloud marketplaces (AWS, Azure, and Google Cloud), ERP systems like NetSuite and QuickBooks, and CRM systems like Salesforce. We also bring Stripe products such as Checkout into Metronome, so customers can move from contract to cash in one place. Our team helps Stripe increase the GDP of the internet by making sure every invoice reaches the right system and every payment is collected and accounted for correctly, at scale. We focus on two areas: Invoicing: collection, dunning, and invoice delivery Quote-to-cash automation: connecting the full journey from a signed deal to recognized revenue What you'll do You'll build and operate distributed systems that move billing data between Metronome and the platforms our customers use to run their finances. The work combines product engineering and reliability. You'll ship features that customers ask for directly, and you'll strengthen the event-driven pipelines that handle large invoicing spikes every month-end. You'll work closely with our product manager, with partner engineering teams that own contracts, usage rating, and invoice finalization, with solutions architects who build ERP integrations with customers, and with technical support engineers who work with customers every day. In your first few months, you'll ship a customer-facing improvement to one of our integrations, join the on-call rotation, and take ownership of one of our core systems. Responsibilities Design, build, and maintain integrations between Metronome and external billing, payments, marketplace, ERP, and CRM platforms Build reliable, event-driven systems for invoice delivery, payment workflows, and status sync, with safe retries, rollbacks, and reconciliation Ship features that help customers control how they invoice, collect, and account for revenue, from design through launch Improve observability and automated repair across our systems so problems are caught and fixed before customers notice them Participate in an on-call rotation and lead incident response, root-cause analysis, and follow-up work for the systems the team owns Plan and carry out migrations and changes to existing integrations without disrupting customer billing Partner with product, support, solutions architecture, and other engineering teams to scope work and represent customer needs Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements This is a Staff level role, so we typically target 10+ years of professional experience building and operating backend systems in production Experience designing and integrating with third-party APIs, including handling failures, retries, and data consistency across systems Experience with distributed or event-driven systems, such as message queues, streams, or workflow engines Experience owning services in production, including monitoring, on-call, and incident response Ability to communicate technical tradeoffs clearly to engineers and to people outside engineering Preferred qualifications Experience with billing, invoicing, payments, tax, or other financial systems where correctness matters Experience with AWS serverless and data services such as Lambda, Kinesis, SQS, or Step Functions Familiarity with ERP or CRM platforms such as NetSuite, QuickBooks, or Salesforce, or with cloud marketplace billing Experience with GraphQL APIs and relational databases such as Postgres Experience leading cross-team projects or large migrations

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Control Engineering (ACE) is Stripe’s rapid-response technical defense and control incubator. When urgent abuse vectors emerge, ACE uses real-world attacker telemetry to prototype, test, and deploy software safeguards before vulnerabilities can be exploited at scale. We partner closely with Fraud, Risk, Abuse Research, and Product Engineering to run rigorous experiments that balance effective risk mitigation with legitimate user activity and conversion. Operating as both a strike team and an incubator, ACE builds automated regression suites to prevent threats from recurring and transfers mature controls to long-term product owners across Stripe. What you’ll do As an Abuse Control Engineer on the ACE team, you will design, prototype, and incubate technical defenses that safeguard Stripe’s financial ecosystem against complex, cross-cutting abuse vectors. When emerging threat patterns reveal weaknesses in Stripe products, ACE rapidly builds and experiments with technical safeguards. Guided by empirical evidence and Stripe’s Fraud Taxonomy 3.0 (FT3) framework, you will translate threat intelligence into precise technical control requirements, such as API rate limits, step-up challenges, parameter validation, and pre-debit holds. You will run experiments to evaluate risk reduction against the impact on legitimate user conversion, carefully balancing security and product velocity. You will manage controls through a structured incubation lifecycle, build automated regression suites to prevent threats from recurring, and partner with product engineering teams to transfer mature, long-term defenses. Responsibilities Rapid control prototyping: Design, prototype, and deploy technical controls across API, protocol, and product boundaries to address high-impact abuse vectors. Evidence-based technical requirements: Translate empirical attacker evidence and FT3 threat research from Abuse Research, Fraud, and Security teams into precise technical abuse requirements and control specifications. Control co-design: Collaborate with teams across Stripe to design resilient, secure controls across payments, onboarding, identity, and Connect surfaces. Risk experimentation: Run rigorous experiments and A/B tests to measure risk reduction against the impact on legitimate user conversion, optimizing controls to minimize friction while neutralizing threats. Regression testing: Build comprehensive regression test suites and automated attack simulations with Abuse Research to ensure mitigated abuse vectors do not recur. Stakeholder management: Execute ACE’s incubation model by defining handoff criteria, operational documentation, timelines, and target dates for transferring successful controls to product teams. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in security engineering, software engineering, application security, or anti-abuse engineering in a high-scale production environment. A bachelor’s or master’s degree in computer science, cybersecurity, software engineering, or a related technical field, or equivalent practical experience. A strong software development background, with proficiency in Python, Go, Java, or a similar production programming language, as well as advanced SQL skills for analyzing system telemetry. Experience using frontier AI models for software development, learning, and analysis. Hands-on experience building API-level safeguards, rate-limiting frameworks, authentication or authorization checks, or input-validation controls. Experience with automated testing frameworks, including writing unit, integration, and regression tests for critical backend software. Strong cross-functional collaboration and communication skills, with a track record of partnering across security, product, and platform teams to drive technical outcomes. Preferred qualifications A track record of designing and executing A/B tests, evaluating control efficacy, and balancing security safeguards against user conversion friction. Expertise in threat modeling, secure systems architecture, and modern application-security design principles. Familiarity with established threat frameworks, such as FT3 or MITRE ATT&CK, and experience applying adversary kill-chain analysis to build resilient defenses. Knowledge of financial fraud vectors, threat-actor tactics, techniques, and procedures, and attacker infrastructure, including account takeover, card testing, and credential stuffing. Hands-on experience with large-scale data-processing platforms, such as Databricks, Trino, or PySpark, to monitor and measure control performance across distributed systems. Experience incubating software features, establishing clear operational handoff criteria, and transitioning ownership to partner engineering teams.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Control Engineering (ACE) is Stripe’s rapid-response technical defense and control incubator. When urgent abuse vectors emerge, ACE uses real-world attacker telemetry to prototype, test, and deploy software safeguards before vulnerabilities can be exploited at scale. We partner closely with Fraud, Risk, Abuse Research, and Product Engineering to run rigorous experiments that balance effective risk mitigation with legitimate user activity and conversion. Operating as both a strike team and an incubator, ACE builds automated regression suites to prevent threats from recurring and transfers mature controls to long-term product owners across Stripe. What you’ll do As an Abuse Control Engineer on the ACE team, you will design, prototype, and incubate technical defenses that safeguard Stripe’s financial ecosystem against complex, cross-cutting abuse vectors. When emerging threat patterns reveal weaknesses in Stripe products, ACE rapidly builds and experiments with technical safeguards. Guided by empirical evidence and Stripe’s Fraud Taxonomy 3.0 (FT3) framework, you will translate threat intelligence into precise technical control requirements, such as API rate limits, step-up challenges, parameter validation, and pre-debit holds. You will run experiments to evaluate risk reduction against the impact on legitimate user conversion, carefully balancing security and product velocity. You will manage controls through a structured incubation lifecycle, build automated regression suites to prevent threats from recurring, and partner with product engineering teams to transfer mature, long-term defenses. Responsibilities Rapid control prototyping: Design, prototype, and deploy technical controls across API, protocol, and product boundaries to address high-impact abuse vectors. Evidence-based technical requirements: Translate empirical attacker evidence and FT3 threat research from Abuse Research, Fraud, and Security teams into precise technical abuse requirements and control specifications. Control co-design: Collaborate with teams across Stripe to design resilient, secure controls across payments, onboarding, identity, and Connect surfaces. Risk experimentation: Run rigorous experiments and A/B tests to measure risk reduction against the impact on legitimate user conversion, optimizing controls to minimize friction while neutralizing threats. Regression testing: Build comprehensive regression test suites and automated attack simulations with Abuse Research to ensure mitigated abuse vectors do not recur. Stakeholder management: Execute ACE’s incubation model by defining handoff criteria, operational documentation, timelines, and target dates for transferring successful controls to product teams. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in security engineering, software engineering, application security, or anti-abuse engineering in a high-scale production environment. A bachelor’s or master’s degree in computer science, cybersecurity, software engineering, or a related technical field, or equivalent practical experience. A strong software development background, with proficiency in Python, Go, Java, or a similar production programming language, as well as advanced SQL skills for analyzing system telemetry. Experience using frontier AI models for software development, learning, and analysis. Hands-on experience building API-level safeguards, rate-limiting frameworks, authentication or authorization checks, or input-validation controls. Experience with automated testing frameworks, including writing unit, integration, and regression tests for critical backend software. Strong cross-functional collaboration and communication skills, with a track record of partnering across security, product, and platform teams to drive technical outcomes. Preferred qualifications A track record of designing and executing A/B tests, evaluating control efficacy, and balancing security safeguards against user conversion friction. Expertise in threat modeling, secure systems architecture, and modern application-security design principles. Familiarity with established threat frameworks, such as FT3 or MITRE ATT&CK, and experience applying adversary kill-chain analysis to build resilient defenses. Knowledge of financial fraud vectors, threat-actor tactics, techniques, and procedures, and attacker infrastructure, including account takeover, card testing, and credential stuffing. Hands-on experience with large-scale data-processing platforms, such as Databricks, Trino, or PySpark, to monitor and measure control performance across distributed systems. Experience incubating software features, establishing clear operational handoff criteria, and transitioning ownership to partner engineering teams.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Brand Studio lays the foundations that help Stripe accelerate. We do this by creating, evolving, and maintaining Stripe’s high-quality, versatile, and forward-looking brand design systems, experiences, and advertising campaigns. We sweat the details. We make it seem effortless. What you’ll do You will be responsible for leading brand design operations and creative production across all of Stripe’s internal and external events, in close partnership with the Experiential Creative Director. This role is a hybrid mix of program management, project management, and creative production depending on the project phase. During certain periods you’ll be focused on the 10,000 foot view of the program, and at other times you’ll be working side-by-side with the Design team overseeing execution of every design detail before an event. Responsibilities Lead experiential program management across roadmap development, budget oversight, project scoping, timelines, resourcing, partner relationships, cross-functional communication, and scalable approaches that create clear paths forward Manage a high volume of simultaneous projects, ranging from small to large scale Partner closely with the Experiential Creative Director to further scale and evolve event design at Stripe; optimize processes to streamline how work is done Partner closely with the Corporate Events team to ensure smooth execution and integration of event brand design across all surfaces Ensure smooth collaboration with leadership, creatives, cross-functional partners, and vendors Own project management through documentation, tooling, trackers, standing meetings, org-wide updates, and Slack Source, onboard, and oversee external creative agencies Connect silos, socialize changes, anticipate risks, and provide actionable solutions for escalation to Brand Studio leadership Navigate challenges and blockers with ease; proactive in finding solutions, and always looking ahead for the team Uphold and advocate for design quality with cross-functional teams and vendors to exceed engagement and registration goals Inspire and sustain a culture of excellence by collaborating with creatives in best practices and processes Who you are Staff Program Managers within Brand Studio at Stripe demonstrate passion for great design and have strong design sense. They’re experts in diving deep into details, expanding, evolving, defining, and documenting flexible systems and processes that achieve bar-raising quality and consistency at scale. The ideal candidate excels at keeping the work on track while maintaining (and raising) the bar on craft. They offer options and tradeoffs, crisply articulate decisions, iterate quickly, and collaborate seamlessly with senior leadership, marketers, creatives, and agency partners. Most importantly, they are meticulous when it comes to details. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Requirements 10+ years of experience in similar roles and industries Think users first—understand their needs, find interesting and unique solutions, and strive to consistently optimize how to best engage with them Have a strong strategic acumen for developing complex program roadmaps and cross-functional processes in a fast-paced environment Can demonstrate strong design sense, industry knowledge and best practices, have deep knowledge producing complex brand and event design systems, and bringing design assets to life across the creative production process Proven excellence in producing creative systems that are optimized for scale and growth Highly detail oriented and excel at simplifying complexity Strong track record successfully influencing outcomes both internally and with agency partners Can balance optimizing for speed and quality, with high craft and quality creative work Are persuasive in explaining your work, process, and decisions Excellent organization and presentation skills, and excel in written and verbal communication Are passionate about Stripe’s mission

Stripe is building the economic infrastructure for the internet. Millions of businesses use Stripe to accept payments, manage revenue, and grow globally. Stripe Tax helps businesses calculate, collect, and manage indirect taxes as they sell across products, markets, and business models. We’re hiring a Staff Product Manager to help shape the future of Stripe Tax. In this role, you will lead high-impact product strategy and execution across a broad portfolio, making it easier for businesses to understand, calculate, collect, and manage tax as they grow. What you’ll do As a Staff Product Manager on Stripe Tax, you will identify the most important opportunities to improve our tax products and turn them into focused strategies, durable platforms, and exceptional user experiences. You will work closely with Engineering, Design, Tax, Partnerships, Go-to-Market, and other product teams to: Set strategy and lead product initiatives that help more businesses successfully adopt and use Stripe Tax. Improve the speed, accuracy, reliability, and usability of Stripe Tax calculations and related workflows. Expand support for the geographies, tax requirements, industries, products, and business models that matter most to Stripe users. Build capabilities for complex tax needs, such as registrations, exemptions, address and fulfillment logic, tax customization, and other business-specific requirements. Develop scalable products and platform capabilities that work across Stripe’s ecosystem, including integrations, connector apps, marketplaces, and Connect platforms. Partner across Stripe to create coherent end-to-end experiences spanning calculation, collection, reporting, and tax management. Use customer insight, market context, data, and technical understanding to prioritize investments and make clear tradeoffs. Align senior stakeholders and cross-functional partners around a shared product direction, measurable outcomes, and an execution plan. What success looks like You will help make Stripe Tax a product businesses can rely on as they scale. Merchants should be able to confidently answer “yes” to questions such as: Can I use Stripe Tax for my business and the locations where I sell? Does Stripe Tax support the taxes and business models that apply to me? Can it calculate tax accurately for my registrations, exemptions, customers, products, and fulfillment model? Is it fast, reliable, and easy for my team to operate? Does it work with the other Stripe products, platforms, and integrations my business depends on? Who you are You are a product leader who is comfortable operating in ambiguous, high-stakes spaces where customer needs, regulatory complexity, technical constraints, and commercial opportunity intersect. You can translate a broad mission into a focused strategy, build alignment across teams, and deliver meaningful products over multiple horizons. You likely have: Significant product management experience, including ownership of complex, platform-oriented, or technically deep products. A track record of setting strategy and delivering multi-team initiatives with measurable business and customer impact. Strong judgment in prioritizing across customer needs, market opportunities, operational complexity, and engineering investment. Experience working closely with engineering and design partners to build reliable, scalable products. The ability to communicate clearly with executive stakeholders and to align diverse partners around a shared direction. Curiosity about global commerce, financial infrastructure, tax, compliance, payments, marketplaces, or developer platforms. Direct domain experience is helpful but not required. A customer-first mindset and the ability to turn complex requirements into simple, effective product experiences. Why this role Tax is a fundamental challenge for businesses that sell across borders, channels, and business models. Stripe Tax has the opportunity to remove that complexity, helping businesses launch faster, expand with confidence, and operate globally. This is a high-leverage role at the intersection of global commerce, financial infrastructure, and product platform strategy. You will shape how Stripe Tax evolves to serve the next generation of internet businesses.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Sail Core builds Stripe's frontend platform—the data layer, navigation, observability, and developer tooling that 50+ product teams use to ship web applications, with the Dashboard being the largest. We are responsible for enabling a stellar developer experience for frontend engineers at Stripe. We're hiring a deeply technical product manager to own the platform strategy, drive cross-company modernization initiatives, and set the standard for frontend excellence at Stripe. What you'll do How should a platform team decide what to build when 50 teams depend on you and each one thinks their request is the most urgent? When do you invest in long-term architectural health versus shipping the migration that unblocks next quarter's goal? How do you make 9,000 files at initialization become a fast, traceable, joyful developer experience—without breaking production for millions of merchants along the way? Responsibilities Own the product strategy and roadmap for Stripe's frontend platform Drive the largest frontend modernization initiative at Stripe while holding the line on architectural quality Redefine frontend development with agentic tooling Define and track key metrics such as latency, build times, and reliability SLOs to make difficult trade-off decisions Be the product voice in deeply technical decisions such as API surface design, framework deprecation sequencing, extraction boundaries, and migration tooling Who you are You think in systems, not features. You go deep on architecture, you don't delegate to engineering. You're the person who reads the RFC before the meeting, asks why the error response looks like that, and frames migrations in terms of user outcomes, not just engineering milestones. You treat developer experience as part of the product, not a byproduct. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of product management experience, with at least 2 years on platform, infrastructure, or developer tools teams Strong technical fluency in frontend web development—you discuss JavaScript and TypeScript, React component models, build systems, and performance optimization with depth Experience driving large-scale migrations or platform transitions across multiple teams, including the sequencing, dependency management, and stakeholder alignment that make them succeed Demonstrated use of quantitative metrics to drive platform investment decisions—you've defined the metrics, not just tracked them Track record of partnering with engineering to make architectural trade-offs grounded in user impact Preferred qualifications Engineering background—you've written frontend code professionally and it still shapes how you think about product decisions Led or significantly contributed to a legacy extraction or monolith decomposition effort and understand viscerally why they're hard and where they get stuck Believe that fast software is the best software Naturally default to the platform solution over the one-off fix, but know when speed demands the opposite Explain what a cascading re-render is, why it matters, and what to do about it—to an engineer, a designer, and a VP, in three different ways

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Payments Intelligence organization optimizes each of the billions of dollars of transactions processed by Stripe annually on behalf of our users, maximizing successful transactions while minimizing payment costs and fraud. We own products like Radar, Authorization Boost, and Disputes, building fast and scalable services and creating intuitive user experiences. We serve real-time predictions as part of Stripe’s payment infrastructure and architect controls that leverage AI to optimally manage users’ business. What you’ll do As a Product Lead on the Payments Intelligence team, you’ll be responsible for scoping, designing, and building intuitive features that help users maximize their revenue while minimizing their cost while shaping our intelligence platform. You will partner with many functions at Stripe, with the opportunity to both work on infrastructure/platform systems, as well as produce direct user-facing business impact. Day to day you’ll be working closely with a team of engineers and data scientists. You’ll collaborate with peers in Design, Product Marketing, Partnerships and many others to craft the vision for our Payments Intelligence products. Responsibilities Develop the long-term vision and strategy for our Payments Analytics product and our intelligence platform, prioritize accordingly, and create an execution roadmap Deeply understand our users’ needs by spending time with developers, sales, and support, and by observing patterns/trends across their feedback, the market, and our data Build and launch new capabilities and products that bring significant value to customers Set the pace, prioritization and execution for the team Work with a wide range of systems, processes and technologies to own and solve technical and product problems Collaborate with stakeholders across the organization such as Engineering, Design, Data Science, Marketing, Sales, Account Management, and Operations Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements: Product Management experience: 10+ years of relevant experience Strong business acumen: You enjoy digging into the details of how a business works, identifying how to make it better, and building product/technical solutions to do so Customer and Partner facing experience: You’re comfortable in front of customers or third-party collaborators, and have experience navigating customer conversations Operational savvy: You are strong operationally, capable of designing and driving a cross-functional team and process Analytical horsepower: You dig deep into the data, think from user first principles, and deliver the right results Crisp communicator: High attention to detail including precise and effective communications, including with external customers/partners Results-oriented: You enjoy doing whatever it takes to execute on complex projects

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. Optimized Checkout and Link teams work to create best-in-class checkout experiences that enhance customer satisfaction and drive merchant conversion rates. Team Matching: exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . Regardless of team, you will own a critical piece of Stripe's payments stack, define product strategy that balances user needs with infrastructure complexity, and ship products that directly impact Stripe's revenue and the success of millions of businesses. What you’ll do We’re looking for Staff Product Managers who deeply understand their customers and want to make an impact on managing money at a global scale. Our team collaborates with many cross-functional teams at Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Develop the long-term vision and strategy for your pillar and create and execute on a compelling roadmap Build deep user empathy with both Stripe's merchants and financial partners, understanding global payment industry trends and competitors' offerings to influence Stripe's roadmap effectively Collaborate with engineering, design, legal, and other teams to jointly shape product experiences that delight Stripe’s users Ensure we are building a reliable, performant platform, including system reliability, API extensibility, and latency Use metrics to inform your point of view and leverage analytics to measure success Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of industry product management experience (does not include internships nor includes co-ops) Experience in payments, fintech, financial infrastructure, or a closely adjacent domain (e.g., commerce platforms, banking, payment networks) and a track record of building highly impactful products Demonstrated experience partnering closely with engineers, designers, and external partners to build products and complex systems at scale Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems Strong analytical capabilities with experience defining and tracking success metrics, running experiments (e.g., holdback tests), and using data to measure product impact on revenue, conversion, and margins Experience working on products that require aligning multiple stakeholders, developing joint roadmaps, and navigating competing priorities between internal goals and external partner objectives Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility Background delivering successfully on multi-quarter roadmaps and aligning and influencing diverse stakeholders to achieve shared goals Strong business acumen and comfort with complex ecosystem and platform-level problems Preferred qualifications Bachelor's degree (or relevant degree equivalent): Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences Demonstrated success and strong execution track record in building payment products Experience working at scale — you've managed products handling high transaction volumes where availability, latency, and marginal basis points matter

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team From having their phone buzz as their first payment comes in to quickly resolving customer issues on-the-go, the Stripe mobile app is a critical lifeline for founders and business owners around the world. Our team is responsible for both the app platform and user-facing experiences. We collaborate closely with every product team to represent, shape, and enhance what it means to be mobile. The next chapter of our mobile efforts will take the quality bar to even greater heights and redefine mobile money movement. We’re hiring a passionate product leader to shape the strategy, amplify its impact across the company, and accelerate Stripe’s mission to help internet businesses grow faster. What you’ll do As the product manager on the Mobile team, you will be accountable for making the mobile app indispensable for startup founders and business owners. How do we get every YC founder to use the app? How can we increase usage across different geographies? How can we get more product teams to contribute to the app? In other words, your role is to ensure founders and business owners are more successful when they use the mobile app. Responsibilities Deeply understand the needs of founders and business owners and identify the unique superpowers mobile can deliver for them Articulate the mobile strategy, prioritize the roadmap, and furiously execute to deliver user value Craft powerful product experiences with surprisingly great details Steer the broader organization to understand and build for mobile use cases Collaborate with the go-to-market team to ensure the mobile app is discoverable and compelling Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of product management or product-focused founder experience Persistence and a whatever-it-takes approach to ensure that your product is successful Strong understanding of user interface (UI) and user experience (UX) principles and best practices Technical familiarity with mobile development, cross-platform architectures, and machine learning Ability to collaborate with engineering and design across time zones (PST, EST, CET) Preferred qualifications Founder background, or experience in a very early stage company environment Built award-winning mobile apps in the past Believe that fast software is the best software

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team You will be joining Stripe’s ML Foundations and Gen AI team to incubate new ML applications and improve our ML capabilities across Stripe. Our team is responsible for unlocking novel ML and LLM techniques and applications across Stripe’s product suite to drive business outcomes, as well as providing infrastructure, tooling and support for ML teams. What you’ll do As a senior product leader, you will lead a cross-functional team to define, incubate and scale new ML/AI applications across Stripe’s product suite, and drive our strategy and roadmap for ML/AI infrastructure powering all of Stripe’s teams. You will work closely with product leaders across business units to define and deliver on an AI-centric product strategy, launching new applications that drive incremental business outcomes. At the same time, you will be advancing our core AI technology stack to empower teams across Stripe to infuse their scenarios with Agents and agentic capabilities, with API support for agent quality and continuous improvement. Responsibilities Develop and execute on the Stripe-wide strategy for new ML/AI applications across our product suite Evaluate and align on areas of investment for ML/AI applications in collaboration with product leaders across the company Work with cross-functional teams to execute on the roadmap and launch successful new ML/AI applications Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams Develop and execute on a strategy for advancing Stripe’s ML/AI infrastructure and tooling Who you are We’re looking for someone who meets the requirements below, and has a passion for AI to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience delivering highly successful and innovative software products which are ML powered Solid understanding of ML and applied AI tech stacks Demonstrated ability to influence company level strategy and work with business leaders to execute on the transformation You push the pace. You take blame and pass the praise. People love working with you. Proven ability to lead teams and work cross-functionally in a highly collaborative environment. Ability to analyze and use quantitative and qualitative data to inform decisions. A deep understanding and empathy for consumer and business users — you love building products that make our customers feel joy, delight and trust. Relentlessly drives product quality Capable of working on both 1P and 3P products

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The payments landscape is changing rapidly and our team is at the forefront of this change. Depending on where you live, you may be used to paying with a credit card (United States), iDEAL (Netherlands) or UPI (India), amongst hundreds of other global payment methods. It turns out how you pay is increasingly dependent on where you are and what business you're buying from. The Local Payment Methods team is responsible for Stripe's fastest growing payments business. These payment methods are often the single largest conversion improvement merchants can make to their checkout, driving double-digit increases in checkout conversion. They represent billions of dollars in payments volume each month and are core to Stripe's growth strategy. We build payment methods that help businesses drastically increase their revenues and grow their business. Additionally, we also build the platform that allows us to build and distribute payment methods at scale. What you’ll do We're looking for a Product Manager to own relationships with some of the world's largest payment providers and drive billions in payment volume growth. In this role, you will leverage your extensive experience turning ambiguous problems into clear and actionable deliverables, aligning internal and external leaders on a shared, ambitious vision. You'll work closely with Stripe users to understand their needs to drive payments performance, and match those to the unique capabilities of Stripe's most strategic payment method partners—including global leaders in Buy Now Pay Later and digital wallet solutions. This will involve close collaboration with Stripe's and our financial partners' product and engineering organizations to prioritize valuable investments over a multi-quarter roadmap, considering distribution potential, performance, risk and costs. Responsibilities Develop the long-term vision and strategy for your pillar within the Local Payment Methods team, and create and execute on a compelling roadmap. Deeply understand Stripe users' (merchants and partners) needs by spending time with partnership managers, risk, legal, compliance, data science, engineering, products, and go-to-market teams, and by observing patterns and trends across their feedback and the industry. Drive adoption of strategic payment methods across Stripe's merchant base, working with go-to-market teams to identify and unlock new distribution opportunities (e.g., enabling payment methods acceptance cross-border, or for new use cases like recurring or agentic payments). Partner closely with Risk teams to ensure sustainable growth, implementing controls and enforcement strategies that protect both Stripe and our financial partners while maximizing approval rates and minimizing losses. Collaborate with product marketing and go-to-market teams to turn your multi-quarter roadmap into compelling and actionable narratives. Build deep user empathy with both Stripe's merchants and financial partners, understanding global payment industry trends and competitors' offerings to influence Stripe's roadmap effectively. Work closely with Stripe and our financial partners' product and engineering organizations to define the most valuable investments, factoring in aspects such as distribution potential, performance, costs, and risks. Collaborate with partnership managers to develop joint product roadmaps with payment partners, securing shared alignment and navigating competing priorities between internal goals and partner objectives. Become a subject-matter expert for a subset of Stripe's most strategic payment partners, ensuring they receive the support and insights needed to succeed. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years in a product management or product-adjacent role, with a proven track record building highly impactful products Demonstrated experience partnering closely with engineers, designers, and external partners to build products and complex systems at scale. Ability to effectively communicate with and influence both user-facing and partner-facing stakeholders. Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems Strong analytical capabilities with experience defining and tracking success metrics, running experiments (e.g., holdback tests), and using data to measure product impact on revenue, conversion, and margins. Experience working on products that require aligning multiple stakeholders, developing joint roadmaps, and navigating competing priorities between internal goals and external partner objectives. Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility. Background delivering successfully on multi-quarter roadmaps and aligning diverse stakeholders to achieve shared goals. Strong business acumen and comfort with complex ecosystem and platform-level problems. Preferred qualifications Experience with online payments, deep understanding of the conversion, costs, and risk trade-offs. Experience optimizing revenue outcomes for an online payments business Experience working with financial partners and users from various geographies and cultures. Experience building platform or marketplace products where success requires balancing multiple stakeholder interests and creating value for all participants in the ecosystem.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The payments landscape is changing rapidly and our team is at the forefront of this change. Depending on where you live, you may be used to paying with a credit card (United States), iDEAL (Netherlands) or UPI (India), amongst hundreds of other global payment methods. It turns out how you pay is increasingly dependent on where you are and what business you're buying from. The Local Payment Methods team is responsible for Stripe's fastest growing payments business. These payment methods are often the single largest conversion improvement merchants can make to their checkout, driving double-digit increases in checkout conversion. They represent billions of dollars in payments volume each month and are core to Stripe's growth strategy. We build payment methods that help businesses drastically increase their revenues and grow their business. Additionally, we also build the platform that allows us to build and distribute payment methods at scale. What you’ll do We're looking for a Product Manager to own relationships with some of the world's largest payment providers and drive billions in payment volume growth. In this role, you will leverage your extensive experience turning ambiguous problems into clear and actionable deliverables, aligning internal and external leaders on a shared, ambitious vision. You'll work closely with Stripe users to understand their needs to drive payments performance, and match those to the unique capabilities of Stripe's most strategic payment method partners—including global leaders in Buy Now Pay Later and digital wallet solutions. This will involve close collaboration with Stripe's and our financial partners' product and engineering organizations to prioritize valuable investments over a multi-quarter roadmap, considering distribution potential, performance, risk and costs. Responsibilities Develop the long-term vision and strategy for your pillar within the Local Payment Methods team, and create and execute on a compelling roadmap. Deeply understand Stripe users' (merchants and partners) needs by spending time with partnership managers, risk, legal, compliance, data science, engineering, products, and go-to-market teams, and by observing patterns and trends across their feedback and the industry. Drive adoption of strategic payment methods across Stripe's merchant base, working with go-to-market teams to identify and unlock new distribution opportunities (e.g., enabling payment methods acceptance cross-border, or for new use cases like recurring or agentic payments). Partner closely with Risk teams to ensure sustainable growth, implementing controls and enforcement strategies that protect both Stripe and our financial partners while maximizing approval rates and minimizing losses. Collaborate with product marketing and go-to-market teams to turn your multi-quarter roadmap into compelling and actionable narratives. Build deep user empathy with both Stripe's merchants and financial partners, understanding global payment industry trends and competitors' offerings to influence Stripe's roadmap effectively. Work closely with Stripe and our financial partners' product and engineering organizations to define the most valuable investments, factoring in aspects such as distribution potential, performance, costs, and risks. Collaborate with partnership managers to develop joint product roadmaps with payment partners, securing shared alignment and navigating competing priorities between internal goals and partner objectives. Become a subject-matter expert for a subset of Stripe's most strategic payment partners, ensuring they receive the support and insights needed to succeed. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years in a product management or product-adjacent role, with a proven track record building highly impactful products Demonstrated experience partnering closely with engineers, designers, and external partners to build products and complex systems at scale. Ability to effectively communicate with and influence both user-facing and partner-facing stakeholders. Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems Strong analytical capabilities with experience defining and tracking success metrics, running experiments (e.g., holdback tests), and using data to measure product impact on revenue, conversion, and margins. Experience working on products that require aligning multiple stakeholders, developing joint roadmaps, and navigating competing priorities between internal goals and external partner objectives. Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility. Background delivering successfully on multi-quarter roadmaps and aligning diverse stakeholders to achieve shared goals. Strong business acumen and comfort with complex ecosystem and platform-level problems. Preferred qualifications Experience with online payments, deep understanding of the conversion, costs, and risk trade-offs. Experience optimizing revenue outcomes for an online payments business Experience working with financial partners and users from various geographies and cultures. Experience building platform or marketplace products where success requires balancing multiple stakeholder interests and creating value for all participants in the ecosystem.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Stripe Issuing team enables users–from the most promising startups and largest platforms in the world to Stripe itself—to build and launch successful card programs and financial features into their product using powerful programmatic APIs and intuitive UIs. The team creates the infrastructure, user facing experiences, and partner integrations needed to manage the lifecycle of a card and enable efficient money movement. This is a great opportunity to help build one of Stripe’s fastest growing businesses. Our top users span fintechs to large enterprises & cover a range of verticals including Buy Now Pay Later, vertical SaaS platforms, on-demand marketplaces, expense management platforms, fleet, travel & more across the world. What you’ll do As EMEA Staff Product Manager for Stripe Issuing, you will lead our product development efforts for building the best-in-class card issuance systems, including designing user-facing APIs and interfaces and working directly with top global users in building and growing their card programs in EMEA. This is a highly complex and challenging role that will require you to deeply understand user needs and collaborate across internal and partner teams to build and launch a seamless product experience at scale. We’re looking for a strong Staff Product Manager that can run Stripe Issuing in EMEA like a standalone business, with expertise in partnering with go-to-market teams to scale our EMEA Issuing business. This Staff Product Manager will spend significant time with users to deeply understand their needs and experiences, Stripe leadership and go-to-market teams to build the EMEA Issuing strategy and roadmap, and cross-functional internal stakeholders to build compliant and scalable products. Responsibilities Lead our Stripe Issuing effort in UK and Europe Shape the direction and product strategy for helping users manage their card programs Partner with engineering to bring new Stripe Issuing product solutions to the UK and European markets Collaborate with other Stripe teams (design, legal, risk, compliance, engineering, etc.) early in the product development lifecycle and jointly shape product plans that lead with delightful and helpful user experiences Own the roadmap and go-to-market, with product marketing, of EMEA Stripe Issuing Act as the voice of the user in product and API designs, gathering direct feedback from customers Ensure we’re building in a scalable, performant way Who you are We're looking for someone who: Brings 8+ years of experience in a product role Has domain knowledge in financial products, particularly card issuing, financial systems, and card networks Strong focus on scaling products in close collaboration with go-to-market teams Has experience building platform and/or API products Has strong written and verbal communication skills with a talent for precise articulations of customer problems Can put themselves in the shoes of their users and be a steward of crafting great experiences

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Dashboard helps millions of people around the world run their business—from managing integrations and analyzing fraud to resolving customer issues. The next chapter is about transforming the Dashboard into a "power tool" for payment professionals. The Dashboard team is responsible for the scaffolding of the Dashboard (e.g., navigation, search, settings), governing frameworks (e.g., information architecture), and core experiences that set the standard (e.g., managing your customers, customizing your home page). We're hiring a product manager to shape the Dashboard strategy, amplify its impact across the company, and accelerate Stripe's mission to increase the GDP of the internet. What you'll do You'll evolve the Dashboard to meet the needs of any business model. Improve wayfinding mechanisms to increase user productivity and product discovery. Shape the information architecture to encourage interoperability. Develop a strategy and roadmap for a more personalized Dashboard. Write the playbook for interoperability across the numerous layers of indirection in the Dashboard. Partner with third-party developers to understand how the Dashboard can better serve their needs. Responsibilities Make the Dashboard easier to use and more powerful Own the strategy and roadmap that makes the Dashboard uniquely good for any business model Collaborate with engineering and design across time zones (PST, EST, CET) to ship high-impact functionality that delights users, product teams, and third-party developers Define and track success metrics for quality and performance Partner with senior leadership to understand and uphold our ambitions for quality at scale Who you are This role is equal parts systems thinking, storytelling, and data science. You thrive in horizontal roles that require intense collaboration and influence across product teams to achieve very difficult changes. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in product management, design, or engineering with at least 3+ years in a senior capacity making company-level product decisions Strong understanding of user interface (UI) and user experience (UX) principles and best practices Technical familiarity with personalization systems, data modeling, and machine learning Strong written and verbal communication across business, design, and engineering audiences Demonstrated experience leading company-wide initiatives influencing technical roadmaps Preferred qualifications Believe that fast software is the best software Built complex personalization systems in the past Developed governance frameworks that balance usage and discovery Strong (informed) point of view on how third-party apps fit into first-party experiences Enjoy using social media to interact directly with customers for feedback

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the Product - Connect Platform Connect is Stripe’s platform for businesses that serve other businesses. It gives platforms the infrastructure to represent the people and companies in their ecosystem, onboard and verify them, manage their accounts, accept payments, and pay them out - without building payments, compliance, or financial-services systems themselves. This is how businesses like Shopify can help entrepreneurs run and grow their businesses. It is also the kind of infrastructure that marketplaces such as DoorDash need to coordinate money movement across large networks of restaurants, merchants, and dashers. Connect has impact across industries. Shopify uses Stripe to embed financial services for merchants; Lugg streamlines worker onboarding and offers instant payouts; DoorLoop reduces manual customer onboarding tasks by nearly 50% with Stripe; and Sharetribe helps entrepreneurs launch and run marketplaces on Stripe. AI is accelerating the emergence of entirely new business models: global networks of creators and experts, AI-native marketplaces, and agent-driven products that change how people discover, buy, sell, and deliver services. These businesses are more dynamic than traditional platforms: participants may operate across borders, take on different roles, and need new ways to establish trust, access financial capabilities, and get paid. The Connect Abstractions team owns the platform primitives that make these models possible. We are building the foundational abstractions for representing participants, onboarding them safely, configuring their capabilities, and managing their lifecycle on Stripe. Our work will determine how quickly the next generation of platforms can launch, how flexibly they can evolve, and how much of Stripe they can bring to the businesses and people they serve. Why this role This is a chance to define a foundational product area at Stripe. You will turn a fast-changing set of user and product needs into durable platform primitives that work across products, industries, and geographies. The role combines high-leverage strategy with hands-on product execution. You will work through ambiguous, consequential questions like: what should a platform be able to model? What should be simple by default but flexible when needed? How can Stripe make complex financial infrastructure feel effortless for a platform and its users? The outcome of your work will compound. The abstractions you help create will be reused across Connect and Stripe, shaping what new products platforms can build and how quickly they can bring them to market. What you’ll do We are looking for an entrepreneurial Product Manager to build the platform experiences behind Connect's next generation of users. You will own critical product primitives that platforms, including the fastest-growing AI companies, use to onboard, configure, and manage their users on Stripe. You will turn a clear strategic direction into products that solve hard user problems today while creating a coherent, extensible foundation for business models that are still being invented. This role is for someone who enjoys the depth of platform work but is uncompromising about product craft and solving real user needs - both the ones users have today and will have in the future. The work is not building infra for its own sake; you will build capabilities that help our users launch a new marketplace, enable a global network to pay its contributors, or give a business entirely new ways for their end users to earn. Responsibilities Bring the next generation of Connect accounts to life. Own key product areas within the account platform, translating strategy into a focused roadmap, crisp product decisions, and high-quality launches. Build from use cases. Start with the real problems platforms face, such as onboarding a new seller, supporting a complex business model, or evolving a user's financial capabilities, and then work towards the primitives needed to solve them well. Make sophisticated infrastructure feel simple. Partner with engineering and design to create API and product experiences that are powerful and intuitive. See around corners. Develop a strong point of view on how AI will change platform economics, participant models, and financial workflows. Make focused foundational investments that unlock the next wave of demand. Turn user signals into durable product investments. Work closely with users, Sales, Partnerships, and other Stripe teams to distinguish bespoke requests from patterns that should become scalable platform capabilities, connecting business needs, user needs, and platform evolution. Drive high-velocity, high-craft execution and own outcomes. Lead cross-functional work from discovery through launch, and hold yourself accountable for developer experience, platform adoption, user value, and business impact, not simply features shipped. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. You are a product builder who can move easily between a user’s hardest problem, the business opportunity behind it, and the product decisions needed to solve it. You have worked on technically complex products - such as APIs, developer tools, shared platform capabilities, or core product experiences - but you do not build tech/platform for its own sake. You see strong platform design as a way to help users move faster, create better products, and unlock new business models. You are opinionated, thoughtful, and execution-oriented. You can focus a team on the few decisions that matter most, create momentum in ambiguous situations, and ship products that raise the bar for both quality and impact. Minimum requirements 7+ years of product management experience, with meaningful time owning platform, API, or developer-facing products end to end Demonstrated ability to own a product area end to end: setting strategy, driving execution, and measuring outcomes Strong analytical instincts and comfort defining the measurement framework before you ship Clear written communication and the ability to build alignment across functions and levels Preferred qualifications Experience in payments, fintech, or financial infrastructure Experience productizing bespoke or custom solutions into broadly available platform capabilities A track record of making well-judged foundational investments ahead of user demand

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Stripe Billing team builds software tools that accelerate the economic and technological growth of global businesses by helping them operationalize their commercial relationship with their customers. Our product offering is a robust set of building blocks which our customers combine in creative ways to support their ever-evolving business. Our Billing platform serves as the strong foundation to support different billing models, customer acquisition channels and ways of issuing bills and collecting payments. We also offer tools such as billing and SaaS analytics, revenue retention and recovery, designed to meet the full recurring revenue management needs of startups and large enterprises alike. What you’ll do As a Product Manager on Stripe Billing, you will be responsible for understanding user needs, developing long-term product plans to solve categories of problems for our users and shaping specific product features to solve those user needs. You will also be responsible for the growth and usage of our products, to ensure we’re helping businesses get the most value from using Stripe Billing. At Stripe, product development is an extremely collaborative effort between engineering, design, product marketing, data science and customer-facing teams. You’d be joining a team of experienced Product Managers who have a track record of successfully building large-scale business and consumer products that are collectively impacting millions of users around the world. Responsibilities On a day to day basis you will spend your time split between external meetings with customers and internal discussions with your engineering, design, marketing, analytics, and sales counterparts. You will identify the most important problems to solve, develop product solutions and work with engineering and design to scope the work. You will articulate the product vision, develop annual and quarterly plans, and collaborate with other functions to deliver these solutions to our users and make them successful. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years relevant product management experience Strong technical skills e.g., ability to gain an in-depth understanding of software systems, build a robust integration 1 with the Stripe API, make meaningful contributions to high-stakes discussions on API design, data modeling and software architecture Strong customer empathy across different segments and personas: from startups to large enterprises, across both engineering and finance functions Strong product sense: ability to understand user needs in-depth and build delightful product experiences to solve them and make our users successful Strong communication skills: ability to synthesize complex discussions, write succinctly and present to senior stakeholders both within and outside Stripe Preferred qualifications You have experience managing technical software products from infancy to scale You can internalize an entire cross-functional business and lead a comprehensive product vision You have experience designing and building a multi-product platform You’re a creative product thinker who loves collaborating across the company with engineering, analytics, marketing, design and sales to experiment and build superior products You have strong written and verbal communication skills with a talent for precise articulations of customer problems You’re motivated by the chance to improve the lives of your users You’ve ever started or run a business before (not a requirement) You’re scrappy, you do what it takes to get it done

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Payments Intelligence organization optimizes each of the billions of dollars of transactions processed by Stripe annually on behalf of our users, maximizing successful transactions while minimizing payment costs and fraud. We own products like Radar, Authorization Boost, and Disputes, building fast and scalable services and creating intuitive user experiences. We serve real-time predictions as part of Stripe’s payment infrastructure and architect controls that leverage ML to optimally manage users’ business. What you’ll do As a Product Lead on the Payments Intelligence team, you’ll be responsible for scoping, designing, and building intuitive features that help users maximize their revenue while minimizing their cost while shaping our intelligence platform. You will partner with many functions at Stripe, with the opportunity to both work on infrastructure/platform systems, as well as produce direct user-facing business impact. Day to day you’ll be working closely with a team of engineers and data scientists. You’ll collaborate with peers in Design, Product Marketing, Partnerships and many others to craft the vision for our Payments Intelligence products. Responsibilities Develop the long-term vision and strategy for our Payments Intelligence products, prioritize accordingly, and create an execution roadmap Deeply understand our users’ needs by spending time with developers, sales, and support, and by observing patterns/trends across their feedback, the market, and our data Build and launch new capabilities and products that bring significant value to customers Set the pace, prioritization and execution for the team Work with a wide range of systems, processes and technologies to own and solve technical and product problems Collaborate with stakeholders across the organization such as Engineering, Design, Data Science, Marketing, Sales, Account Management, and Operations Build and coach your team on best practices in defining product requirements and how to deliver against those requirements and the overall roadmap Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements: Product Management experience: 10+ years of relevant experience Strong business acumen: You enjoy digging into the details of how a business works, identifying how to make it better, and building product/technical solutions to do so Customer and Partner facing experience: You’re comfortable in front of customers or third-party collaborators, and have experience navigating customer conversations Operational savvy: You are strong operationally, capable of designing and driving a cross-functional team and process Analytical horsepower: You dig deep into the data, think from user first principles, and deliver the right results Crisp communicator: High attention to detail including precise and effective communications, including with external customers/partners Results-oriented: You enjoy doing whatever it takes to execute on complex projects

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Agentic payments is a team that’s building new API and integration experiences for agentic commerce online. We think that the proliferation of consumer-facing AI experiences will unlock new ways that consumers buy things online, and our existing payments experiences need to evolve to new commercial models that cutting-edge builders are starting. Our first launch, Instant Checkout in collaboration with OpenAI, took the industry by storm and we’re bringing experiences like that to the entire universe of AI agents, and sellers. What you’ll do As a Staff Product Manager on Agentic Commerce, you’ll own the vision and execution of transformative products that redefine how commerce works, making it more fluid, automated, and aligned with user intent. You’ll collaborate closely with engineering, design, data science, and marketing to unlock new opportunities for our customers and partners globally. Our north star provides a new integration shape for AI agents who are looking to build agent-powered online commerce experiences, via their Stripe integration. They will have access to our entire suite of connected sellers, and can focus on the experience with the end-user. Enabling an AI agent to do this requires new API primitives, new dashboard surfaces, and deep thought about what financial and e-commerce complexity Stripe can simplify on their behalf. Responsibilities Define and drive the product roadmap for agentic commerce solutions that empower users, from automated merchant tools to intelligent purchasing workflows and beyond. Build full stack solutions across Stripe's ecosystem, including back end services, dashboard interfaces, money movement systems, and integrations with other Stripe primitives Partner deeply with engineering and design to ship high impact features that increase user autonomy and reduce friction. Strong analytical skills: comfort diving into data to test hypotheses and make informed trade-offs. Collaborate cross-functionally across Stripe’s broader platform and product teams to integrate agentic commerce capabilities seamlessly. Engage directly with users (particularly large enterprises) to understand their business needs and translate requirements into novel product shapes. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of Product Management experience Computer Science background or equivalent technical experience Demonstrated experience of leading initiatives across large engineering organizations, spanning multiple teams to influence tech roadmap planning and execution Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles Thrive in a collaborative environment involving different functions, stakeholders, and subject matter experts Deep empathy for users balancing autonomy and guidance in digital commerce experiences. Preferred qualifications Experience building APIs or new integration experiences for users You enjoy using social media to interact directly with customers for feedback You’ve founded a business / startup, taking a product from 0-1 Experience building APIs or new integration experiences for users Experience in eCommerce

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Accounting Products team is building modern infrastructure for the Office of the CFO. Our vision is to give finance teams, and the agents that support them, one reconciled and explainable presentation of financial truth. Today, the data and context required to make accounting decisions are fragmented across billing systems, contracts, spreadsheets, general ledgers, and the minds of the people doing the work. Finance teams spend significant time reconstructing what happened, determining the appropriate accounting treatment, reconciling results, and gathering evidence. Giving an agent access to the underlying data is not enough: it also needs the business context, accounting policies, approved judgments, and guardrails required to act reliably. Revenue Recognition is our first major proof point. Stripe has a unique opportunity to help Billing and Metronome users turn complex revenue activity—including usage-based pricing, minimum commitments, credits, and contract modifications—into accurate, explainable journal entries. Our ambition is for agents to take on the investigation, configuration, and repetitive work while accountants retain control over consequential judgments and approvals. Over time, we expect to expand into additional Office of the CFO workflows, and we are looking for a Staff Product Manager to help turn this vision into products that finance teams trust. This is a senior individual contributor role with significant ownership, autonomy, and influence across Product, Engineering, Design, Finance, Data Science, and Go-to-Market teams. What you’ll do You’ll own a significant product area within Accounting Products, setting its strategy, roadmap, and measures of success. You’ll translate the broader product vision into a focused plan, taking it from customer discovery and early prototypes through scaled adoption. You’ll help build the future of agentic accounting: products that help finance teams automate work, understand financial results, and resolve exceptions while retaining control. Your work will connect Stripe’s Revenue Suite with the external systems customers rely on to manage their accounting workflows. Responsibilities Define a focused product strategy, initial customer market, and roadmap, making explicit choices about where Stripe has an advantage, what to prioritize, and what not to build, and revising those choices as evidence changes Work directly with controllers, accountants, finance leaders, auditors, and implementation partners to understand accounting workflows, including month-end close, and translate customer problems into clear product requirements Define how humans and agents work together to configure accounting policies, explain results, investigate exceptions, and propose or execute resolutions, with appropriate review, approvals, controls, and audit trails Shape Revenue Recognition for Stripe Billing and Metronome users, supporting accurate journal entries and revenue schedules for usage-based pricing, credits, minimum commitments, contract modifications, and other complex business models Build products that are accurate, explainable, and operationally reliable, with results traceable to source activity, accounting treatment, and supporting evidence, and measure success through accurate closes, accepted outputs, time savings, reliable general-ledger handoffs, adoption, and retention Take products from prototype to scale with design partners, deciding what to standardize, automate, or keep narrow, and define integrations with general ledgers, ERP, customer relationship management, and professional-services platforms Align senior stakeholders and partner with Billing, Metronome, Tax, Payments, and other teams to make financial results consistent across products, raising the quality of product thinking through clear writing, sound judgment, and constructive challenge Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of product management experience delivering complex, technically or domain-intensive products, including as a senior individual contributor who independently sets direction, aligns cross-functional teams, and drives decisions without formal authority Experience building products for finance, accounting, or similarly demanding domains where accuracy, controls, traceability, and trust are essential, with a high bar for correctness, explainability, reliability, and operability Strong customer instincts and experience working directly with specialized users to uncover underlying needs and translate domain complexity into coherent products, supported by an understanding of complex systems, data models, APIs, integrations, and technical tradeoffs Strong strategic judgment and experience taking products from ambiguity to execution: identifying differentiated advantages, defining initial markets, sequencing multi-year opportunities, and connecting strategy to detailed requirements, data analysis, and delivery Excellent written and verbal communication and collaborative leadership across technical, business, and go-to-market teams, with the ability to clarify complex problems, align stakeholders, surface risks, and make or revise decisions as evidence changes in high-stakes environments Preferred qualifications Experience building accounting products for controllers, accounting teams, or other users in the Office of the CFO Working knowledge of revenue recognition under ASC 606 or IFRS 15, particularly for usage-based pricing, variable consideration, minimum commitments, credits, and contract modifications Experience building AI or agent-powered products that investigate information, explain recommendations, or take action within defined controls and human review or approval workflows Familiarity with general ledgers and ERP systems, such as NetSuite, QuickBooks, or Xero, including the integrations and operational processes needed to transfer and reconcile financial results An accounting background CPA qualification, or experience partnering closely with accounting policy, controllership, or audit teams

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Product Design team defines and delivers user-facing experiences across Stripe. Product Designers work closely with engineers, product managers, researchers, strategists, operations, data scientists, and marketers to shape products from early strategy through launch and iteration. You'll join the Risk team, where design shapes how businesses get started on Stripe, stay compliant, and grow with confidence. Stripe's ability to innovate, expand globally, and serve the world's most ambitious companies depends on world-class risk management. But great risk management requires clear, trustworthy, and surprisingly well-crafted experiences during some of the most important moments in a user's relationship with Stripe. From onboarding and verification to account health, your work will help users understand what's happening, know what to do next, and feel confident that Stripe is growing with them as a trusted partner. Risk at Stripe is also evolving into a product pillar in its own right. As Stripe builds more modular, configurable, API-first risk capabilities, we have the opportunity to turn internal strength into external products for some of the largest and most innovative companies in the world to leverage. This role will shape that future. What you’ll do This role sits at the intersection of building trust in the internet economy, platform design, and new product creation, making it one of the most strategically important design opportunities at Stripe. You'll lead design across critical Risk experiences, shaping the strategy for new products, defining AI-driven and agent-friendly workflows, and setting design standards for the team. It's a strong fit for a designer who is energized by ambiguity, motivated by impact, and excited to shape the future of how businesses get started and grow on Stripe. Shape the future of Risk at Stripe, from core user journeys to entirely new product surfaces Design experiences that help users onboard quickly, stay compliant, and manage risk with clarity and control Partner with product, engineering, policy, operations, and research to define both near-term improvements and longer-term opportunities Raise the craft bar in a domain where quality and trust matter deeply Work across dozens of teams to create beautiful patterns for risk and compliance experiences across Stripe Responsibilities Explore, shape, and prototype new ideas and products Influence strategy through strong product thinking, storytelling, and design judgment Lead design on complex, cross-functional problems with multiple stakeholders and constraints Collaborate across the Risk team and the wider Stripe design team to influence the shape and visual standards for all product surfaces Help other Risk designers and cross-functional partners raise the bar on craft, and adopt systems thinking Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of experience designing products A strong portfolio demonstrating excellent craft, systems thinking, and end-to-end design, including a strong understanding of AI tools Experience leading complex product work in close partnership with product management and engineering Experience shaping ambiguous spaces and driving clarity through design A track record of influencing cross-functional teams and product direction Preferred qualifications Thrive in environments where the opportunity spans systems, strategy, and 0-1 product thinking Enjoy turning complex systems, policies, and edge cases into elegant product experiences Are energized by ambiguous, strategic problem spaces—not just well-defined execution Are an influential storyteller who can align partners around a clear point of view Can move fluidly between big-picture thinking and interaction-level craft Know how to build trust through design, especially in high-stakes or sensitive user moments Work well across disciplines and build credibility with technical, operational, and policy-oriented partners

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Link team builds the global, consumer network for next-generation commerce, using our base of 300M+ registered consumers to pioneer the future of Identity, Consumer Finance, and AI-driven transactions. While our foundation was built on high-conversion merchant payments and a flexible digital wallet, we are expanding far beyond. We are building the infrastructure for a world where AI agents transact on your behalf, stablecoins go mainstream, and identity dictates how money moves. We think of Link as the wallet for the internet — and we're building for what's next. What you'll do As a Staff Designer on Link, you'll lead the visual design direction for some of Link's newest and most ambitious bets. You'll define what a product looks like and feels like, bring visual conviction to early-stage concepts, and shape Link's expanding consumer presence across Stripe’s checkout, with our AI partners, and in Link’s own app. This is a role for someone who does their best work when the problem is undefined and the canvas is blank. Responsibilities Define the visual design direction for net-new Link products and surfaces from the ground up across mobile and web Lead design exploration on early-stage, pre-roadmap opportunities from initial concept through launch Build new visual languages, component patterns, and design systems for products that don't exist yet Partner with brand designers to extend and evolve Link's visual identity into new product categories Shape early product strategy through design exploration and rapid prototyping, making abstract opportunities tangible for product and engineering partners Represent Link's design vision in senior reviews and establish the creative bar for new product areas Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of product design experience with a strong visual and mobile design foundation Portfolio with clear 0-1 work and products you took from concept to launch where you defined the visual language Demonstrated ability to create cohesive, distinctive visual systems for new products from scratch Deep fluency across visual design, interaction design, and prototyping Experience working in high-ambiguity environments where you framed the problem before solving it Preferred qualifications Ability to design and prototype in code Strong independence and an ability to advocate for a larger design vision with cross-functional stakeholders Ability to reduce complex problems down to the right balance of flexibility, power, and ease of use Skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe Checkout helps any business–from fast-growing startups to enterprises–accept payments without building their checkout from scratch. We have a suite of checkout surfaces that range from no- and low-code checkout pages to embedded payment forms and highly customized checkout flows. We’re expanding the suite to support emerging business models and continually optimizing so we can ensure Stripe has the most profitable, safest checkouts on the internet. What you’ll do As a Staff Designer on Checkout, you'll lead the visual and interaction design direction for our most opinionated and optimized checkout surfaces. You’ll define how checkouts should flex to support emerging business models and underserved verticals, taking complex merchant needs and translating them to simple, conversion-optimized solutions. You’ll also contribute to and evolve the backing design system for our checkout surfaces. Responsibilities Define the design direction for new features and checkout surfaces across the conversion funnel Lead design explorations from initial concept through launch Evolve and push boundaries on visual language, component patterns, and design systems Shape early product strategy through design exploration and rapid prototyping, making abstract opportunities tangible for product and engineering partners Represent Checkout in senior reviews and establish the creative bar for new product directions Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of relevant experience at a tech, product-driven company Deep fluency in visual design, interaction design, systems thinking, and prototyping with AI tools Experience leading complex work in close partnership with product management engineering, and design leadership Experience shaping ambiguous spaces and driving clarity through design Confident presenting work to senior leaders and skilled at communicating design decisions through clear, compelling storytelling Preferred qualifications Experience leading changes to a design system Skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work Background in SaaS, e-commerce, or fintech products

Who we are About the team The Radar ML team builds the fraud detection models that protect Stripe's $1.9 trillion payment network from fraud. The team owns 10+ real-time deep learning models that must constantly evolve to stay ahead of fraudsters. Each ML improvement translates directly into dollar impact for Stripe and its users. The team's models also power the Radar product suite that tens of thousands of businesses use to screen payments and manage fraud. Radar is growing fast, and the team is actively building new products like defenses against AI token theft, free trial abuse, and programmatic attacks. What you'll do In this role, you will own ML work across the full lifecycle: researching new fraud patterns, building and deploying models, and sharing results directly with top Stripe customers. You will have opportunities to optimize Stripe’s most intensive ML models, and opportunities to ship 0-to-1 products from scratch. Responsibilities Design, build, train, evaluate, deploy, and own ML models in production that detect fraud across Stripe’s global payments network Design and build large-scale ML systems that operate on diverse and large scale data Experiment and iterate on ML models to achieve key business goals around data quality and accuracy Develop pipelines and automated processes to train and evaluate models in offline and online environments Integrate ML models into production systems and ensure their scalability and reliability Collaborate with product, data science, and engineering partners across Stripe to identify opportunities where ML can improve outcomes for merchants and consumers Engage with the latest ML/AI developments and take calculated risks in transforming innovative ideas into productionized solutions Mentor engineers and contribute to a strong ML engineering culture within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of industry experience building and shipping ML systems in production Proficient with ML libraries and frameworks such as PyTorch, TensorFlow, XGBoost, as well as Spark Hands-on experience in designing, training, and evaluating machine learning models Hands-on experience in productionizing and deploying models at scale Hands-on experience in orchestrating data pipelines and efficiently leveraging large-scale datasets Strong collaboration skills and the ability to work across teams and contribute to peers' success Ability to thrive with a high level of autonomy and responsibility and an entrepreneurial mindset Preferred qualifications MS or PhD degree in ML/AI or a related field (e.g., math, physics, statistics, computer science) Experience in fintech, open banking, or financial data domains Experience with NLP, LLMs, or text classification at scale Experience in adversarial or noisy-data domains such as fraud detection, risk modeling, or data quality Proven track record of building and deploying ML systems that have effectively solved ambiguous business problems Experience with deep learning architectures, including transformers

Who we are About the team Financial Connections is Stripe's open banking platform, enabling businesses to securely access consumer-permissioned financial data. Our platform connects to thousands of financial institutions, powering use cases from account verification to risk assessment to personal financial management. Across the Financial Connections Engineering org, we focus on delivering high-quality, enriched bank data at scale — building the ML systems that transform raw financial data into actionable signals for both internal Stripe teams and external merchants. Our ML work spans transaction categorization, risk scoring, data enrichment, and the development of intelligent systems that improve data quality across our network. We operate at the intersection of fintech infrastructure and applied machine learning, solving problems that directly impact Stripe's ability to serve millions of businesses and consumers. What you'll do We're looking for machine learning engineers who want to build intelligent systems that provide financial data at scale. You'll play a key role in designing, training, and deploying ML models that improve the quality, accuracy, and usefulness of financial data across Stripe's ecosystem. Responsibilities Design, build, train, evaluate, deploy, and own ML models in production that improve transaction categorization, risk scoring, and data enrichment across Financial Connections Design and build large-scale ML systems that operate on diverse financial data from thousands of institutions Experiment and iterate on ML models (using tools such as PyTorch, TensorFlow, XGBoost) to achieve key business goals around data quality and accuracy Develop pipelines and automated processes to train and evaluate models in offline and online environments Integrate ML models into production systems and ensure their scalability and reliability Collaborate with product, data science, and engineering partners across Stripe to identify opportunities where ML can improve outcomes for merchants and consumers Engage with the latest ML/AI developments and take calculated risks in transforming innovative ideas into productionized solutions Mentor engineers and contribute to a strong ML engineering culture within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of industry experience building and shipping ML systems in production Proficient with ML libraries and frameworks such as PyTorch, TensorFlow, XGBoost, as well as Spark Hands-on experience in designing, training, and evaluating machine learning models Hands-on experience in productionizing and deploying models at scale Hands-on experience in orchestrating data pipelines and efficiently leveraging large-scale datasets Strong collaboration skills and the ability to work across teams and contribute to peers' success Ability to thrive with a high level of autonomy and responsibility and an entrepreneurial mindset Preferred qualifications MS or PhD degree in ML/AI or a related field (e.g., math, physics, statistics, computer science) Experience in fintech, open banking, or financial data domains Experience with NLP, LLMs, or text classification at scale Experience in adversarial or noisy-data domains such as fraud detection, risk modeling, or data quality Proven track record of building and deploying ML systems that have effectively solved ambiguous business problems Experience with deep learning architectures, including transformers

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it. Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface area: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s users and to help our operations teams be more productive. What you’ll do As a Staff Engineer on an established team, you will bring technical leadership and set the technical strategy and architecture for Stripe’s support products. You will mentor and grow senior engineers, build a culture of technical excellence, and serve as a role model for our high engineering standards. As a technical leader, you will drive fast-paced, sustained product delivery while upholding high standards for building reliable, scalable distributed systems that delight our users. Responsibilities Design, build, and operate production systems, with an emphasis on extensibility, reliability, and usability Write and review code regularly, setting the pace and elevating standards for the team Build high-quality end-to-end product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences Collaborate with cross-functional stakeholders - navigating various types of organizational complexity with the support of your own leadership team Partner with Engineering Management, Product Managers and key leaders across the company to create and drive toward the longer term vision Unblock the team to execute against both short-term and long-term roadmaps, making effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Improve engineering standards, tooling, and processes Teach and mentor other engineers to become the next generation of leaders at Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of professional backend or full-stack development experience, including actively writing and reviewing code. Experience successfully setting and executing on long-term technical strategy for a large product area. Ability to prioritize competing requirements and stakeholders to iteratively ship new product features, drive alignment and proactive communication. Proven track record of technical leadership, including meaningfully contributing to the growth of other engineers. User empathy and a customer-centric approach to problem solving and product development. Preferred qualifications Experience building software systems for customer support or operations organizations. Experience leading projects across multiple teams & timezones. Proficient in JavaScript /TypeScript, Ruby, Java, and React. Experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Commercial Experiences Engineering team is part of the Commerce Systems organization at Stripe. We focus on ensuring that our users, both internal and external, have a best-in-class experience with billing at Stripe. This includes working on the systems and processes needed to bill our largest and most complex customers, as well as designing and delivering experiences to help guide users through their billing, from fee explainability to deep diving on product usage optimization. We are a cross-functional technical team that seeks to bring clarity to a complex space. The team is at the crux of all Stripe products and builds user-facing as well as internal infrastructure. We build platforms and services to define and manage pricing, calculate and collect Stripe's revenue, and empower Stripe and our users to understand and manage revenue and costs. We work on customer-facing experiences, internal platforms, and data pipelines to empower Accounting, Finance, Strategy, Sales, and Stripe's Products to drive business value across the entire user and product lifecycle. What you’ll do We are seeking an experienced technical leader to join our India-based team and drive the technical roadmap for Commercial Experiences Engineering, collaborating deeply with partner teams across Commerce Systems in the US, EMEA, and India. In this role, you will work closely with engineering managers, senior engineers, and cross-functional partners to help design architecture, ensure technical excellence, and break down complex problems to make them more tractable with engineering teams. You will be involved in the building of the technical bench, mentoring and growing the next senior engineers within the broader organisation. You will work cross-functionally to align on the business challenges in delivering excellent billing and accounting experiences to our users. Often this will include influencing across organizations and grounding your arguments in solid data and a technical roadmap. As such, you will have excellent technical leadership and communication skills. You will also be hands-on in building key systems, while mentoring and leading other engineers. Join us in driving change in an area with tremendous opportunity. Responsibilities Manage the technical leadership, execution, and roadmap for Commercial Experiences Engineering. Work cross-functionally with business leaders across the company as well as partner engineering teams. Partner closely with engineering, product, and design leadership to define our product strategy and user experience. Ensure our platform solutions and user billing data are high quality, meet the needs of our internal users, and position us to meet Stripe's growth. Drive interoperability across platforms in User Billing and integrations across Stripe with product, accounting, sales, finance, and data science teams. Scrutinize billing interfaces and data models, elevating our focus on correctness and ease of use within User Billing. Establish best practices, frameworks, and repeatable processes that enable the team to execute effectively. Foster a culture of learning and data-driven decision making on the team and to influence the broader organization. Mentor and support the growth of engineers at different levels in their careers. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of hands-on experience building large-scale, distributed systems. Proven track record of building large-scale, complex distributed systems; identifying shortcomings and optimization opportunities; and making data-driven cost performance tradeoffs to influence design decisions. Experience building and operating infrastructure and tools that empower developers/product teams to deliver business value. Experience influencing company strategy at the intersection of business needs and technology (you measure your success in terms of business impact, not lines of code). Experience leading and creating strong technical teams that balance operational excellence, collaboration, and user needs. Strong collaboration skills to work effectively across multiple teams and stakeholders. Are effective in giving and receiving constructive feedback to/from peers and team members. Past experience mentoring and investing in the development of engineers. Preferred qualifications Prior experience in the financial technology space, particularly in payment processing, accounting, or financial reporting.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization The Core Infrastructure organization operates the foundational systems that power Stripe globally — including databases (MongoDB, PostgreSQL), high availability and disaster recovery (HADR), AWS cloud infrastructure, Linux servers, container orchestration, mesh networking, service discovery, and network edge infrastructure. Within Core Infra, the Regional Enablement Platform (REP) team helps Stripe launch and operate new regions without learning about broken dependencies from users. REP builds the regionalization, validation, deploy-safety, and operator tooling needed to answer practical launch-readiness questions: can critical payment paths run from the new region, which services still depend on a remote control plane, what breaks under packet loss or failover, and what must be fixed before deploys, launches, traffic shifts, or failovers proceed. The team uses traffic replay, synthetics, failover drills, dependency analysis, CI/CD gates, and incident data to turn those findings into platform fixes, service-owner asks, and reusable readiness checks across networking, HADR, and service teams. This role is based in Bangalore and serves as a senior technical anchor for Core Infrastructure in India, with direct cross-region influence across AMER, EU, and APAC. What you'll do As a Staff Engineer on REP, you will play a key leadership role in enabling Stripe's infrastructure to power all of our products, globally and at scale. You will decide how Stripe validates that a new region can safely take traffic and continue working through network loss, failover, and deploy changes. You will define the checks that must pass before launch or failover, build validation systems that replay real production paths against regional infrastructure, and turn those checks into CI/CD gates, operator workflows, and concrete fixes for service or platform owners. You will also help build Core Infrastructure's senior technical bench in Bangalore through design review, mentoring, and cross-region technical leadership. Responsibilities Define evidence-based readiness criteria for regional launches, traffic migrations, and failovers — replacing manual checklists with repeatable, globally consistent patterns Proactively identify and mitigate risks on critical payment paths; use system data to drive ownership and validate that platform mitigations measurably reduce impact Lead end-to-end cross-functional delivery for new-region infrastructure, including safe service behaviors for remote control planes Build reusable validation tooling that accelerates infrastructure integration for new acquisitions and reduces high-priority blockers Convert recurring operational friction into scalable platform capabilities used across teams Lead technical conversations and define decision mechanisms across Core Infrastructure and product teams Develop and communicate a multi-year technical strategy for REP with clearly defined quarterly milestones and success metrics Debug production issues across services and levels of the stack Mentor and grow senior engineers, elevating technical planning, design standards, and cross-region execution from Bangalore Collaborate effectively in a global, distributed environment with asynchronous decision-making across AMER, EU, and APAC Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements BS or MS in Computer Science or equivalent field 12+ years of professional experience in software or infrastructure engineering Proven track record leading complex, cross-team or company-wide infrastructure projects with high reliability and scale requirements Strong engineering background in distributed systems, platform engineering, or backend infrastructure, with a focus on operational safety and correctness Experience optimizing the reliability and security of distributed systems Experience scaling and migrating systems with little to no downtime Strong technical judgment and written communication skills, including design docs and trade-off analysis Experience mentoring engineers at various stages of their careers Experience with one or more major cloud providers — AWS, Azure, OCI, or GCP Familiarity with ops culture and a solid understanding of metrics, alarms, and dashboards Preferred qualifications Experience validating large-scale migrations, failovers, regional launches, regionalization, or control-plane behavior. Experience designing or operating infrastructure with strict reliability, correctness, latency, or availability requirements. Strong observability judgment across metrics, logs, tracing, alerting, and incident analysis. Experience with networking, service discovery, traffic routing, databases, Kubernetes, Terraform, or cloud infrastructure. Experience reducing packet loss, network latency, cross-region dependency risk, or other infrastructure failure modes. Experience making infrastructure validation or readiness evidence usable by service owners, operators, or partner teams. Experience turning repeated operational problems into reusable tools, standards, or platform mechanisms. 3+ years of experience with Go.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Compute Foundation group builds and operates the core systems that enable every Stripe engineer to ship code, configuration, and infrastructure changes safely and at high velocity. Embedded on the Imaging team, you will design, build, and distribute Linux machine images; manage host bootstrapping and OS-configuration systems; oversee OS packages and security-patching infrastructure; and provide platforms that empower service teams to safely run workloads across cloud providers and regions. What you’ll do Own the foundation of Stripe’s compute fleet: Stripe’s services rely on host infrastructure that boots reliably, receives accurate configurations, and operates safely. Your decisions will directly shape the base operating system, package ecosystems, security posture, and bootstrap behavior of Stripe’s fleet. Lead active architectural transformations: The team is driving key platform evolutions, including modernizing the OS configuration layer, containerizing workloads, scaling machine image distribution across multi-cloud regions, and streamlining OS upgrades and critical security patching. Drive broad, end-to-end host lifecycle ownership: Work across the entire host lifecycle - from image construction, package distribution, kernel and OS configuration, early boot/systemd, storage, networking initialization, and workload readiness. You will tackle complex engineering challenges that balance reliability, security, compliance, developer experience, and performance. Your judgment prevents fleetwide incidents: Changes to machine images, packages, kernels, bootstrap systems, and host configuration can have broad consequences. You will design validation, canarying, rollout, health-evaluation, and rollback mechanisms that contain blast radius and make foundational infrastructure changes safer. Agency to shape technical strategy: As a Staff engineer, you will set technical direction for the team’s systems, author designs that span multiple teams, mentor engineers and be the person engineering managers and engineers rely on for the technical north-star. Responsibilities Lead large, ambiguous infrastructure projects from initial design through production launch, broad adoption, and long-term operation. Define the architecture and success criteria, sequence the work, resolve technical ambiguity, coordinate cross-team dependencies, and shepherd projects to measurable impact. Set technical direction for the evolution of Stripe’s host infrastructure, including how machine images are built, validated, distributed, and operated. Guide thoughtful decisions about when to containerize workloads and when host-based approaches remain appropriate. Design systems and practices that make broad infrastructure changes safe and predictable. Establish strong validation, staged rollout, observability, and rollback capabilities. Build guardrails that prevent unhealthy changes from progressing and give operators clear, actionable information when failures occur. Lead incident response for the systems the team owns. Systematically reduce operational toil and make reliability, security, debuggability, and maintainability first-class properties of the platform. Partner with technical leaders across infrastructure, security, compliance, and service teams to represent the Imaging team’s perspective and align on shared technical direction. Build strong relationships with partner teams and lead work that crosses organizational and system boundaries. Lead critical design reviews and establish standards for the safety, reliability, operability, and usability of Stripe’s host infrastructure. Mentor senior engineers through high-stakes architectural decisions. Raise the quality of designs and implementations through hands-on coding, code review, debugging, and operational leadership. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of professional software engineering experience, with a demonstrated track record of designing and shipping production infrastructure systems of significant scale and complexity. Proven ability to lead large, ambiguous infrastructure projects end-to-end - from technical design through delivery - including managing cross-team dependencies and coordinating migrations across many consuming teams. Deep expertise in Linux systems, including boot and initialization, systems, processes, networking, filesystems, storage, packages, and production debugging. Strong foundations in cloud compute infrastructure, including machine images, virtual machines, autoscaling fleets, launch configuration, block storage, IAM, health evaluation, and multi-region operation in AWS, Azure, or an equivalent environment. Experience designing or operating fleet-scale image, host-management, configuration-management, or infrastructure-provisioning systems. Experience with safe infrastructure rollout practices, including automated validation, canarying, progressive rollout, health evaluation, rollback, and blast-radius containment. Strong background in service reliability and operational excellence: demonstrated ability to lead incident response, reduce toil, and build systems that are reliable, debuggable, and maintainable by a team. Track record of broad technical impact across multiple large systems: fluency across a complex codebase, force- multiplier effect through code review and mentorship, and the ability to set technical direction for a team rather than just execute within it. Preferred qualifications Experience building modern image-based, immutable, or declarative infrastructure platforms. Expertise with containers, Kubernetes, and migrating VM-based workloads to managed platforms Experience operating large-scale Linux fleets across AWS, Azure, or multiple regions. Familiarity with progressive delivery, automated validation, fleet health signals, and rollback systems. Experience modernizing legacy configuration-management or host-provisioning systems. Knowledge of OS security patching, software supply-chain security, and artifact provenance. Strong developer-platform instincts, with experience building safe abstractions and self-service workflows.